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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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Eton Upholstered Ottoman is rated 4.6 out of 5 by 9.
Rated 5 out of 5 by from Great style at a good price! My new chair and matching ottoman arrived recently -- and look absolutely beautiful in my living room/library. Both are super comfortable and the workmanship is outstanding. I couldn't be happier (and my husband likes them, too). I chose an in-store fabric -- it seems like it will be durable but classy. I would recommend Ballard Designs to anyone looking to buy new quality furniture!
Date published: 2018-02-22
Rated 5 out of 5 by from Soooo comfortable! I ordered this chair and ottoman in washable velvet for my master bedroom. I LOVE it! It is so pretty and so comfortable. And when my dog got a spot of dirt on it I was able to just wipe it off with a damp cloth.
Date published: 2017-02-06
Rated 5 out of 5 by from Love my chair & ottoman! I have never purchased furniture from Ballard but want you to know that I am a picky buyer! This exceeded my expectations. I ordered a ticking stipe fabric and the stripes line up perfectly. Chair is extremely comfortable. Would highly recommend. The delivery people were unbelievably nice, polite and careful. Two thumbs up! Thank you!
Date published: 2015-08-27
Rated 5 out of 5 by from Gorgeous Chair and Ottoman I ordered this chair and ottoman in the red/cream toile print and couldn't be happier. The print is perfect and the chair is so comfortable. With so many fabric options to chose from, don't hesitate to order this lovely pair!
Date published: 2015-03-24
Rated 5 out of 5 by from love the chair & ottoman The chairs are perfect. The fabric I chose looked exactly like the picture. I couldn't been more pleased!
Date published: 2014-02-17
Rated 5 out of 5 by from Beautiful ottoman It took a few months from the date of order, however so worth the wait! It is a perfect match, everything about is was absolutely perfect! Quality is exceptional, very well made and a piece I'm not afraid to use or have my company sit on. So happy I found Ballard Designs. Would definitely order again!
Date published: 2013-11-04
Rated 5 out of 5 by from Really good The chair was well made, flawless actually, and you can't beat the price when pursuing a custom chair.
Date published: 2013-08-12
Rated 5 out of 5 by from Excellent Design I am very happy with my new ottoman. The material is of excellent quality as well as the craftsmanship. Service was exactly as stated and delivered when promised. Happy Holidays to All
Date published: 2012-12-28
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO065-Eton Upholstered Ottoman