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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Eton Upholstered Sofa is rated 4.3 out of 5 by 123.
Rated 5 out of 5 by from Worth the wait This sofa was with the wait!! Love everything about it!
Date published: 2024-01-02
Rated 5 out of 5 by from Excellent!! After an exhaustive search I believe I have found the most comfortable sofa ever. Just firm enough for my elderly mother to use but luxurious enough to feel spoiled when I sit. I opted for a custom fabric in a herringbone blue velvet performance fabric and do not regret the expense. This is a well made piece with a sturdy frame and will offer years of use.
Date published: 2023-12-11
Rated 5 out of 5 by from Great in a rustic log cabin, not too formal Comfortable large sofa. Makes a lovely sitting area in our cabin and the robot vacuum can get under them. It is heather blue and my cat's white hair does show, but is easy to vacuum off. They are also long enough that if I remove the back cushions, I can use them as two short twin beds for extra company. I cannot comment on durability as I've only had them a short time. Delivery was hassle free. It did take some time to have the sofa's made (months). Worth the wait.
Date published: 2023-11-27
Rated 5 out of 5 by from Beautiful & Comfortable This is my 2nd Eton sofa, and I am even more pleased than before with the upholstery and comfort.
Date published: 2023-11-20
Rated 5 out of 5 by from Eton sofa Win! It is beautifully made very comfortable and a perfect color (cornflower blue).
Date published: 2023-11-16
Rated 5 out of 5 by from Wonderful Sofa! I’ve always appreciated the craftsmanship and look of the products at Ballard Design. The Eton sofa is lovely and I highly recommend.
Date published: 2023-07-29
Rated 5 out of 5 by from Ballard family room Perfect size for my space. Goes perfect with my Ballard rug and chairs.
Date published: 2023-02-15
Rated 5 out of 5 by from Delighted! So happy with my purchase. I ordered online having never visited a showroom or seen the Eton collection. Couldn't have made a better selection. Everyone was so wonderful throughout the process, from ordering, the waiting (suppy chain for fabric), shipping, delivery, customer service, minor repairs done in my home by local professionals. Highly recommend Ballard's.
Date published: 2022-07-06
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US136-Eton Upholstered Sofa