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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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Eton Upholstered Sofa is rated 4.5 out of 5 by 23.
Rated 5 out of 5 by from Beautiful! ❤️. Great fabric for the beach ( sunbrella)! Great style for my home.
Date published: 2018-11-09
Rated 5 out of 5 by from well made well crafted sofa I am very pleased with the purchase I made of 2 Eton Sofas. They are just beautifully crafted. Comfortable and easy to maintain. I chose a Sunbrella fabric which caused an extended wait but so worth it. I will never have to buy another sofa!
Date published: 2018-04-02
Rated 5 out of 5 by from Classic Comfy Sofa Purchased this sofa to replace a 20-year old Vintage Vogue which we obviously loved to death. Also considered the Baldwin which is lovely but a little deep for our space. I love the Eton and so happy I went with this one. Classic shape and very comfortable for both sitting and lounging. I chose Trilby Basketweave in Natural and am happy with the fabric - neutral with a little texture. A winner!
Date published: 2017-01-20
Rated 5 out of 5 by from Very happy with this sofa! Excellent seating capacity for its slender lines. This sofa is only 2" longer than the one it replaced yet it has an extra 8" in seat length. Perfect for a small space without having to settle for a love seat. Some reviews were negative about the firmness of the cushions but I prefer that. I do not like sinking into a soft sofa, makes getting back up too difficult! My fabric is Coco Tweed Camel, a nice neutral without being too boring.
Date published: 2017-01-19
Rated 5 out of 5 by from Love this sofa! This sofa is made so well. The basketweave fabric has texture but is still very comfortable. The delivery was easy and the couch is a perfect piece if you are looking for a stylish sofa that is comfortable and durable enough for everyday use.
Date published: 2016-12-08
Rated 5 out of 5 by from Very happy! My Eton Sofa in oatmeal Danish linen is beautifully constructed and very comfortable. I love the pleats on the end cushions and arms. The cushions are firmly filled and I think the will fill stay plump. I spilled red wine on a cushion, and I was horrified. I removed the slipcover and treated it with laundry stain remover (rinsed and repeated a few times) and the stain came out completely! Like new, again! I love that this fabric can be washed in a machine.
Date published: 2016-12-02
Rated 5 out of 5 by from Elon Sofa and Club Chair Ordered the sofa and club chair in the Trilby Basketweave Natural; walnut finish. Beautiful fabric, well made. Delivered with dark scoff mark on the side of sofa which after considerable work was able to remove. The Elon club chair not so much. It had dark hand prints in several places and decided I was not going to attempt cleaning. Called customer service; new chair ordered and soiled one picked up after 2 weeks. Delivery men said marks were there when they unpacked and I believe them. Hard to believe that folks handling furniture would have dirty hands. Expensive to fix for Ballard but am happy with product and customer service but not that I now have to wait til January for my chair.
Date published: 2016-10-21
Rated 5 out of 5 by from Beautifully upholstered I had my Eton sofa upholstered in a herringbone navy. Well worth the wait! I am very pleased with the quality and the style. It is also very comfortable.
Date published: 2016-04-18
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US136-Eton Upholstered Sofa