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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Eldridge Rectangular Pendant is rated 4.4 out of 5 by 14.
Rated 4 out of 5 by from Great light for family room with gaming devices This light is great hanging over a pool table that has very little room on three sides. Being clear, it does not make the area seem close and crowded. It is hung in a basement and I was worried about the installation but it went up like a dream!!
Date published: 2017-02-25
Rated 4 out of 5 by from Great light We used this light in an antique brass finish over a pool table. Looks very high end and works great in our space. Only drawback is a small one. Although the height is somewhat adjustable, it's in 10 or 12 inch (can't remember) increments. Works fine but maybe would have preferred a little more adjustability. Minor quibble but overall I'm very satisfied and would recommend.
Date published: 2017-02-19
Rated 4 out of 5 by from Solid product, hard to install The lamp looks exactly as pictured - modern, handsome, solid and well made. And quite heavy and large! We're pretty handy and have installed three other Ballard cieling fixtures, but this one was a challenge due to size and weight. Make sure to measure - the unit hangs from fixed iron tubes that get screwed together to form the hanging rods. There are three twelve inch tubes per side plus a shorter tube for each side that I didn't measure but guess to be about 4". There is obviously a lot less "flexibility" in height than compared to chain drops. It worked out for us - placement is about 45" over the counter, rather than the typically recommended 40", but it looks just fine. I would give it 5 stars but deducted one due to the installation difficulty. But if you have two people and can spare an afternoon, go for it!
Date published: 2016-09-18
Rated 3 out of 5 by from Difficult Installation First, the good - the fixture makes quite the statement in our breakfast room. Now, for the bad - the fixture is more black than antique bronze. This fixture is extremely difficult to hang. We hired an electrician to install. He charged us $300 because of the difficulty factor (he was cursing the whole time!) and then my husband had to help him through out the whole installation process. I don't think this was an installation fluke, as he installed other light fixtures in our dining room and bathroom without incident. While the fixture is nice to look at, I'm not sure it was worth it because of the frustration to install.
Date published: 2017-03-17
Rated 3 out of 5 by from Makes a statement This light fixture transformed my room. I loved the design and I think it's versatile and can go with so many different styles. I'm a bit disappointed in the glass- seems as though it's a little cloudy in some spots inside the glass so it looks like smudges but there's no getting them off. I still love it but it bothers me that people may think it's not clean. It is also very hard to get clean. It's still beautiful and I'm happy with the purchase overall especially for the price. If you're a details person though this might not be the one for you. If I hadn't already paid an electrician to install it I probably would have exchanged for one without glass.
Date published: 2016-12-30
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Product:LC860-Eldridge Rectangular Pendant