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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Eastman Secretary 4.6 5 152 152
What a lovely piece of furniture! I'd been looking for the perfect desk for a year, on the internet, in catalogs, and in furniture stores. I wanted to find something not too "desky" looking as my work station is in my bedroom. I finally found the Eastman Secretary on the web and immediately knew it was the one. This is a very well designed, well made piece and has made organizing my family and personal life so much easier and pleasurable. One of the requirements I had for a desk was that it not be too deep or wide, as I had a particular space for it. The Eastman takes up very little room, yet it has so much storage space! I love the small drawers inside for pencils, and stationary supplies, yet the interior is big enough for a small lamp. My computer fits perfectly with room to spare. The file drawer has been a real space saver, as I've been able to move all important files into it and eliminate an ugly file box. The two other drawers hold computer supplies and current works in progress, like picture projects and small art work. In all it has reduced my clutter significantly all the while standing as a beautiful piece of furniture. I will treasure it always and pass it on to my children someday. March 20, 2011
JUST EXACTLY WHAT WAS NEEDED! This secretary turns out to be the best thing that happened to me this year! I have a townhouse that has a a kitchen, living room and dining room space that is kinda all together....my granite counters in the kitchen are beautiful but I could hardly ever see them cause I had so much stuff on them...important everyday stuff like keys,the newspaper, mail, hair elastics, pens & pencils, scissors, tape and on and on. I was always trying to find the perfect basket to contain a lot of it but there was always overflow. Until I ordered this secretary...it is absolutely perfect and is small enough that it fits my space but does not overwhelm it. It is very well made. I have other pieces from Ballard so I knew about their legendary packing as well... I have no issues whatsoever with the bottom drawer coming open like a previous reviewer but I can tell you if you don't shut it completely that would happen because the drawers are on very smooth glides and are a delight to open and close. The price for the value is outstanding. My boyfriend when I first showed him what I was getting said..."Oh I am sure we can find one locally, cheaper." I really didin't want to waste my time but I humoured him because I wanted him to know that I valued his imput! So we looked everywhere...I took pictures of everything but every single one of the secretaries we looked at was more expensive and didn't have all the features of the eastman...I finally just said...honey I'm ordering the one from Ballard cause it's just what I need and the price is outstanding. When we received it he was very surprised at how well it was made and packaged...It's not the end of our love story but it is the end of this review and we both give it 2 thumbs up! January 25, 2013
looks great, but does not stay shut I purchased this secretary about a year ago. It was just what I was looking for in a desk - some storage space, space for hanging folders, front that could close and hold back the mess, not too large. For the first few months, I was thrilled with my purchase. But now, several items are problematic. The bottom file drawer will not stay closed (it is half loaded with papers). It keeps rolling open. More importantly, the top will not stay shut - it keeps flapping open and the magnets are not strong enough to hold it up and shut. I use this desk with a laptop and spend much time with the laptop perched on the desk writing surface and as a result, the desk front is now warped, contributing to the fact that it will not close and stay shut. I would say that this is a lovely desk for those who use it very lightly. But for those who use it with a laptop, not so much. April 14, 2012
Not worth it I ordered this desk in brown to match my antique bedroom set and it arrived in black and gray even though the box was marked as brown. It looks out of place. The order took much longer to arrive than indicated. The actual desk surface area is crowded. Don't expect to get much more than a laptop on it. After less than a year of use, the bottom drawer will no longer stay shut, but constantly pops open. A lot of money was spent, but the quality just isn't there. This was my first and last order from Ballard. About the only good thing I can say is that the desk will fit nicely into a small space. May 25, 2011
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