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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Eastman Secretary 4.6 5 172 172
Love the file drawer! Nicely stores sheet music & CD's. I have admired this piece of furniture in the catalogue for years, and I finally decided to purchase it simply because I was afraid it would be discontinued. It is well worth the price - it is solid and well constructed, and it blends in with my other living room furnishings, most of which are antiques. It solves the need for an accessible file drawer in the main living area since I do not have room for office furniture. As a bonus, it houses music CD's and sheet music out of site as well! I should have purchased it years ago. July 22, 2015
Secretary Desk My daughter loves this desk! We are working to organize her and it folds up and hides all her mess! Great size for an apartment! Great quality! July 8, 2015
I am using this in a small business office ... ... that I use for therapy (~ 100 sq. ft.). In order to keep space open for people while counseling, yet have desk space at other times, this is a delightful piece of furniture! It provides ample storage space (including a bottom drawer for hanging files) that is priceless for me! It came wonderfully packaged (no damage!) although coordinating with the movers was a real dance (they only let you know the delivery window the night before so I had to reserve a whole day; then arrived :45 before the window so I had to scurry down the road to meet them). I will try to add a photo once my new office is fully furnished. June 28, 2015
Fabulous, great workmanship So attractive, useful and quality constructed. Lots of storage in a compact space for my small apt. I paid for inside delivery and unpacking and still had to cleanup so much styrofoam which flew everywhere, but it was well worth it. I love this desk. It easily stores my laptop inside and the file drawer holds twice what I expected. The printer is well-fitted on top and the drawers are roomy, too. Mine is black and classy. June 22, 2015
  • 2015-07-29T07:55:24.707-05:00
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Product:MO196-Eastman Secretary
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