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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Dunstan Wing Chair is rated 4.2 out of 5 by 5.
Rated 5 out of 5 by from great quality wonderful chairs - very comfortable, and good quality. Didn't realize that they were by sam moore - one of my favorite chair manufacturers!
Date published: 2011-05-16
Rated 5 out of 5 by from Beautiful Chairs I ordered 2 of these chairs in the rust Sunbrella fabric for a client and they truly make the room. The size of the chair is great - not too big and not too small. And the wings are dramatic enough to make them stand out. The nail head trim is beautifully done as well. I will be using these chairs again because of the Sunbrella fabric option. For families with young children, it's the only way to have great looking furniture without being forced to use microfiber.
Date published: 2011-03-16
Rated 5 out of 5 by from Beautiful chair I ordered this chair hesitantly because of not being able to see the quality before I ordered it. My fears were misplaced as the quality and workmanship were excellent. I supplied my own material and they did a beautiful job of matching the stripes and even returned my excess fabric. There were manufacturer's tags hanging from the chair frame when I received it and they were from a very well-known, high-quality company. Even the white glove delivery was very well done. Top job Ballards. I will recommend their upholstery pieces unreservedly.
Date published: 2011-03-16
Rated 4 out of 5 by from Perfectly sized for the bedroom I ordered this chair in Camargo Lattice and absolutely love the way it turned out... aesthetically speaking, anyway. The chair is not without faults. As another reviewer noted, the back on this chair is somewhat hollow. That said, this chair is sitting in the corner of my bedroom and won't get a lot of use, so that's just fine for my purposes. However, one issue I am going to follow up on is that the cushion is a bit too small for the seat, creating a gap between it and the back of the chair. In spite of these issues, I would still recommend this chair. It's great for smaller spaces; it's curvy lines give it a glamorous, modern look; and it's well priced. You'd be hard pressed to find a custom wing chair of this caliber for under $1,000 anywhere.
Date published: 2012-06-29
Rated 2 out of 5 by from Beautiful & good quality, but hollow back LOVE the style, fabric we chose (Moroccan stripe) and good quality for the price overall, but the back was hollow. There's nothing to back the fabric other than the frame at top, bottom and sides...so it's like you've leaned back into a sling of fabric. I couldn't help but think this will not wear well over time and had to return them. Ballard was helpful thru the whole process. And when I followed up with a product specialist, they let me know the Helmes is a wing chair from a different manufacturer than the Dunstan (and you can tell the back is not hollow), so I'm ordering it (two) in the same fabric. Yay!
Date published: 2011-09-13
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC015-Dunstan Wing Chair