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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Dorchester Stools is rated 4.5 out of 5 by 144.
Rated 5 out of 5 by from This product is great These Barstools are wonderful, liked the fact that they came fully assembled. they are comfortable to sit on, I am getting nothing but compliments.
Date published: 2015-11-20
Rated 5 out of 5 by from Great Kitchen Stools The three counter-height Dorchester stools are perfect for my kitchen counter. I ordered them in white and they go perfectly in my white kitchen.
Date published: 2015-10-16
Rated 5 out of 5 by from Wow Wow, received in 2 days and quality is top rate. Thick fibers on the seat with color variations, as well as sturdy frames make these a winner.
Date published: 2015-08-24
Rated 5 out of 5 by from Work well at my kitchen island I have purchased 3 of these to use at my kitchen island, which is open to my living room. They look wonderful, are comfortable and meet our needs.
Date published: 2015-07-20
Rated 5 out of 5 by from Perfect counter stools I looked at counter stools everywhere but could not find anything I liked until I saw these. We have a lot of chairs in our home so I wanted something backless. They are perfect - stylish & comfortable but unobtrusive. The warm brown wood color blends well with our antique oak & pine furniture. The seat is quite large & comfy. We have not had any issues with the shedding of the rush material.
Date published: 2015-06-13
Rated 5 out of 5 by from Gorgeous! And fantastic customer service to boot! I bought these stools in the gray color. Let me just say . . . they are beautiful! I bought four for my new house that was under construction. When they arrived, I opened up the first box, saw the stool, oohed and awed, then packaged it back up so that it would be ready to go to the new house. I didn't open the other boxes as I should have. Now that my house is ready, I opened up the other three boxes to find out one of my stools was damaged. I called customer service and they sent me a new stool (despite my several month lag in notifying them of the damage). Another beautiful stool arrived in only a couple days and I am in love! Thanks Ballard Designs! Great quality product and great quality service!
Date published: 2015-06-09
Rated 5 out of 5 by from Love these stools! I have the Dorchester Counter Stool in rubbed gray and they are stunning. I couldn't be happier with the color! They fit beautifully under my island and are very comfortable. We have an open floor plan and they compliment our kitchen, living area and dining area seamlessly.
Date published: 2015-05-22
Rated 5 out of 5 by from comfortable and look great Looked everywhere for counter height stools that were attractive and still comfortable. ordered a few in case I didn't like them. I loved them. Ended up ordering4 total.Love how great they look in my kitchen but was very surprised how comfortable they are. My husband never sits at our table anymore. He doesn't say much about décor, but loves these stools.
Date published: 2015-05-15
Rated 5 out of 5 by from Lovely! I wanted to replace my counter stools with backless ones to take up less visual space in my kitchen. After eyeing these for some time and much deliberation about color, I purchsed when they were on sale. They arrived promptly, assembled & well packed. I opted for the Rubbed Cream, which is describes the color well, somewhere in between white and ivory. I have not used them often but to date have had no issues with the rush seats "shedding," as others have noted. Being hand woven, however, the rush seat on one is a bit tighter weave than on the other, but that is the nature of natural products. I am very pleased with the quality and price of these stools. They are a classic design that will go with any decor.
Date published: 2015-02-18
Rated 5 out of 5 by from Stools have lots of style These stools are just great. Great construction and style
Date published: 2015-02-08
Rated 5 out of 5 by from comfortable Ordering bar stools from a catalog was nerve-wracking, but I am delighted to report that these stools are incredibly comfortable and beautiful. Their high quality construction, finish and caning make these one of my best purchases ever! Thank you, Ballard.
Date published: 2014-10-23
Rated 5 out of 5 by from simple beauty I love that these are simple and pretty. I wanted bar stools that blended in instead of dominating. These are perfect.
Date published: 2014-08-25
Rated 5 out of 5 by from This product is lovely to look at as well as functional I give this five stars for form and function. I fits nicely under my counter and is substantial yet easy to move.
Date published: 2014-08-23
Rated 5 out of 5 by from Very sturdy and comfortable This stool is great! We had shopped around and stools were small, uncomfortable and wiggly....when we received these stools, they came assembled, very sturdy, comfortable and beautiful! So glad we ordered them! Great Product!
Date published: 2014-03-11
Rated 5 out of 5 by from Darling Stool & just perfect in my house! I now have 5 of these stools and I am just delighted - all of my grandchildren love to sit at my counter as well as anyone else that has stopped by. I do hope the seats are sturdy enough because I believe these stools will be used very frequently!
Date published: 2014-02-06
Rated 5 out of 5 by from Simply great buy and pretty! I was afraid to buy furniture by mail. But I have been very pleasantly surprised with the 2 stools I bought. They came very well packaged. They are very pretty, true to the color I asked for, sturdy, and made of real wood. The rush seat is very well made, strong, comfortable, and wide enough to accommodate a larger person. It's simply a great buy!
Date published: 2014-01-19
Rated 5 out of 5 by from Very good quality and pretty stool I bought 2 of these stools together with the Le Mans chairs. The stools are just very pretty, sturdy... well excellent quality. I do highly recommend them. On the other hand the Le Mans chairs are rickety, small and uncomfortable. In any case I kept the stools, and returned the chairs. The costumer service attendant was very nice and helpful.
Date published: 2013-12-14
Rated 5 out of 5 by from Love these stools Love these stools they are just what we needed perfect size and fit!
Date published: 2013-12-13
Rated 5 out of 5 by from Lightweight with great style I purchase two that I place on the other side of my newly renovated kitchen island, the color really compliments and flows easy into my dining room. maybe I should get 2 more for holidays
Date published: 2013-11-23
Rated 5 out of 5 by from Great-looking, sturdy, comfortable counter stool! We ordered 3 Dorchester Counter Stools in the cream color for our kitchen. They are replacing worn out counter chairs. The stools are well made and look beautiful in our kitchen! They are also nice and large in the seat, so are truly comfortable to sit on. We'd been considering ordering the 3" tall stool cushions for added comfort, but I'm now thinking that's not necessary and we like the clean look of the stools. Also nice is that our kitchen now looks much more spacious and open with the old chair-back stools gone. The cream color is a nice, warm off-white that is not too yellowy and still blends nicely with the truer whites in our kitchen.
Date published: 2013-10-30
Rated 5 out of 5 by from Sturdy Sturdy chairs with large seat. This is the second time I have ordered these stools. The ones I ordered 5-6 years ago are still intact with no defects or broken parts.
Date published: 2013-09-15
Rated 5 out of 5 by from versatile style this stool could be used many places in the home and matches many styles of décor. Rubbed finish is subtle and not too "shabby" looking. I bought this to have an extra seat in the kitchen ( I already have 4 more of these stools by my kitchen bar). Also bought the chair height stool and matching farmhouse cushion to use with a vanity desk in my daughter's room. Stools and cushions are well made products.
Date published: 2013-09-11
Rated 5 out of 5 by from Great stool at a reasonable price These stools are perfect for our counter. They do not take up a lot of space and are very comfortable. Price was very reasonable.
Date published: 2013-08-30
Rated 5 out of 5 by from Great Value I really love the Dorchester Stool. I ordered it in the rubbed cream and will be ordering a second one. I had no problem with the "shedding" as some others mentioned.
Date published: 2013-08-10
Rated 5 out of 5 by from This product is perfect for my island! Great color - perfect height. Cushions not needed.
Date published: 2013-08-02
Rated 5 out of 5 by from Perfect! This stool is absolutely beautiful and very well made. It even came fully assembled and ready to use!
Date published: 2013-07-14
Rated 5 out of 5 by from Excellent Choice!!! I purchased these to go in my new kitchen, they arrived today....they are great! Extremely well made and the color is perfect...The best thing about these stools is they also make a matching DESK chair which I needed....since the desk stool and counter stools are back to back I didn't want backs on the chairs...also, they tuck in nicely and don't detract from the island....packaged extremely well, fast shipping and nice quality. Would highly recommend these stools!!!
Date published: 2013-06-21
Rated 5 out of 5 by from Great product at a great price! Thank-you Ballard! I love my new counter stools. They came so fast too!
Date published: 2013-04-22
Rated 5 out of 5 by from Love these stools I looked everywhere for the right stools for my counter - these are great. Look great - the color is antique white with some distress - but not too much. Recommend them highly.
Date published: 2013-04-14
Rated 5 out of 5 by from very good quality stool Looks great at our kitchen counter and have a nice large seat for comfort. Without a back they take up less room. Very pleased with these stools and they are stylish too
Date published: 2013-04-11
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Product:ST389-Dorchester Stools