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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Dorchester Stools is rated 4.6 out of 5 by 194.
Rated 5 out of 5 by from Amazing bar stool My decorator recommended these and they are beautiful and perfect. Not sure I will add a fabric cushion to seat because stool is just beautiful as is.
Date published: 2018-04-03
Rated 5 out of 5 by from Beautiful Barstools I bought this a few weeks ago along with the seat cushion and I absolutely love them. The cushion and the bar stool itself is very comfortable. They are very different and unique from the norm...thats what I love the most. The wood isn't as deep and shiny as the picture indicates but they are beautiful nonetheless. They are sturdy ...
Date published: 2018-01-30
Rated 5 out of 5 by from Just love the color of these stools I just love these Counter Stools; they are as nice as you see them in the photo. The color is grey with a undertone of green; very beautiful. I am going to get the Bar Stools next...I got the linen chair cushions in parchment, I highly recommend!
Date published: 2017-09-08
Rated 5 out of 5 by from Sturdy and Stylish These are the perfect size for a small bar. They look stylish and the seats are sturdy. A bit scratchy so you will need cushions.
Date published: 2017-07-17
Rated 5 out of 5 by from Beautiful Stools Sturdy and beautiful finish. The woven seats do not shed and are smooth and comfortable. The rubbed gray finish is a bit of a greenish gray. High Quality stools and very lovely!
Date published: 2017-03-05
Rated 5 out of 5 by from Classic, casual, sturdy Looking for easy style with workhorse function? This line fills the bill.
Date published: 2017-03-05
Rated 5 out of 5 by from Simple, sturdy, classic look These bar height stools are perfect for our bar height island in the kitchen. We wanted bar stools which are: 1. backless - no interrupting the view, 2. sturdy - we are not sylph-like people, and 3. no swivels - too high for us to swivel onto and with 2 grandsons who LOVE to twirl ... well, you understand. These in black are a great accent to my black granite counter top on the chestnut finished maple cabinets.
Date published: 2017-01-20
Rated 5 out of 5 by from Most attractive, great quality Love my new stools. Used them during holiday entertaining and received so many compliments. They are attractive and very sturdy while remaining comfortable. I was impressed with the packaging. They arrived so well protected in the box as to totally avoid any damage. Kudos to Ballard!
Date published: 2016-12-30
Rated 5 out of 5 by from Love these stools! These stools are perfect in our new home! We have a ten foot island and 4 of these stools fit very comfortably. We have been very pleased with the sturdiness and the look of them. Ours are rubbed white and they match our simply white cabinets perfectly.
Date published: 2016-12-18
Rated 5 out of 5 by from I love these stools. Stools are great, attractive and comfortable. I was concerned that the seats would not be comfortable so I ordered the cushions. They are lovely, but they made the seats so high I could barely get on. I kept the cushions for another use. Meanwhile the stools (I ordered white) are lovely. They are bigger than I thought, but not too big to slip under the counter. Well made.
Date published: 2016-12-09
Rated 5 out of 5 by from Lovely! Well made, sturdy and comfortable. The seat is ample and tightly woven. I ordered four for my large island (4' x 7'). Three on the long side and one on the end. They fit perfectly. The rubbed white finish matches my white painted cabinets. I read a few reviews from customers that reported a shedding of the seat and that problem must have been rectified. Not a problem so far after several weeks. Arrived within days and completely assembled!
Date published: 2016-10-05
Rated 5 out of 5 by from substantial I really liked the look of these stools in the photos online but was worried they would be flimsy or too delicate. They are not, they are are very firm and give steady support when sitting. I bought two in the rubbed black finish and really like them.
Date published: 2016-09-17
Rated 5 out of 5 by from Perfect for our kitchen island Well made and the height and color are exactly what we were looking for. Arrived quickly and well packaged.
Date published: 2016-09-16
Rated 5 out of 5 by from Perfect for my kitchen I order the wrong height stool at first, and Ballard customer service was so helpful to get me the correct item. The stool is beautiful, sturdy, and perfect for my kitchen. I love it!
Date published: 2016-08-22
Rated 5 out of 5 by from Love these stools! I purchased these for a client and she loves them. I have had the same stools in cream for years and they look as good as new!
Date published: 2016-08-18
Rated 5 out of 5 by from Great stools We ordered similar stools from another company. They required assembly and they were not well made and the the stools wobbled so we sent them back. We received these assembled and they are very nice. High quality and they look great.
Date published: 2016-08-06
Rated 5 out of 5 by from Dorchester Counter Stool We just love these!! I would buy them again! Very good quality and they look great!
Date published: 2016-07-13
Rated 5 out of 5 by from The Dorchester stools are beautiful. We are very pleased with the quality of theses stools. They arrived as promised and were well packaged. Ballard's has not disappointed us. Well done!
Date published: 2016-07-02
Rated 5 out of 5 by from Great, sturdy Replaced Restoration Hardware stools...thrilled with them thus far
Date published: 2016-04-30
Rated 5 out of 5 by from Good Value Look great with our decor. This is our second set of 3. The first set is still around but the wicker is unraveling and they have lost some of their stability but we got a good 5 years out of them.
Date published: 2016-02-14
Rated 5 out of 5 by from This product is great These Barstools are wonderful, liked the fact that they came fully assembled. they are comfortable to sit on, I am getting nothing but compliments.
Date published: 2015-11-20
Rated 5 out of 5 by from Great Kitchen Stools The three counter-height Dorchester stools are perfect for my kitchen counter. I ordered them in white and they go perfectly in my white kitchen.
Date published: 2015-10-16
Rated 5 out of 5 by from Wow Wow, received in 2 days and quality is top rate. Thick fibers on the seat with color variations, as well as sturdy frames make these a winner.
Date published: 2015-08-24
Rated 5 out of 5 by from Work well at my kitchen island I have purchased 3 of these to use at my kitchen island, which is open to my living room. They look wonderful, are comfortable and meet our needs.
Date published: 2015-07-20
Rated 5 out of 5 by from Perfect counter stools I looked at counter stools everywhere but could not find anything I liked until I saw these. We have a lot of chairs in our home so I wanted something backless. They are perfect - stylish & comfortable but unobtrusive. The warm brown wood color blends well with our antique oak & pine furniture. The seat is quite large & comfy. We have not had any issues with the shedding of the rush material.
Date published: 2015-06-13
Rated 5 out of 5 by from Gorgeous! And fantastic customer service to boot! I bought these stools in the gray color. Let me just say . . . they are beautiful! I bought four for my new house that was under construction. When they arrived, I opened up the first box, saw the stool, oohed and awed, then packaged it back up so that it would be ready to go to the new house. I didn't open the other boxes as I should have. Now that my house is ready, I opened up the other three boxes to find out one of my stools was damaged. I called customer service and they sent me a new stool (despite my several month lag in notifying them of the damage). Another beautiful stool arrived in only a couple days and I am in love! Thanks Ballard Designs! Great quality product and great quality service!
Date published: 2015-06-09
Rated 5 out of 5 by from Love these stools! I have the Dorchester Counter Stool in rubbed gray and they are stunning. I couldn't be happier with the color! They fit beautifully under my island and are very comfortable. We have an open floor plan and they compliment our kitchen, living area and dining area seamlessly.
Date published: 2015-05-22
Rated 5 out of 5 by from comfortable and look great Looked everywhere for counter height stools that were attractive and still comfortable. ordered a few in case I didn't like them. I loved them. Ended up ordering4 total.Love how great they look in my kitchen but was very surprised how comfortable they are. My husband never sits at our table anymore. He doesn't say much about décor, but loves these stools.
Date published: 2015-05-15
Rated 5 out of 5 by from Lovely! I wanted to replace my counter stools with backless ones to take up less visual space in my kitchen. After eyeing these for some time and much deliberation about color, I purchsed when they were on sale. They arrived promptly, assembled & well packed. I opted for the Rubbed Cream, which is describes the color well, somewhere in between white and ivory. I have not used them often but to date have had no issues with the rush seats "shedding," as others have noted. Being hand woven, however, the rush seat on one is a bit tighter weave than on the other, but that is the nature of natural products. I am very pleased with the quality and price of these stools. They are a classic design that will go with any decor.
Date published: 2015-02-18
Rated 5 out of 5 by from Stools have lots of style These stools are just great. Great construction and style
Date published: 2015-02-08
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Product:ST389-Dorchester Stools