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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Dorchester Counter Stool is rated 4.6 out of 5 by 279.
Rated 5 out of 5 by from Don't shed I was heditant to order these because other reviewers said there was a lot of "shedding" from the woven material.I purchased 2 stools and I haven't had this problem. They are sturdy and beautiful. I did buy the farmhouse cushions for them.
Date published: 2021-01-15
Rated 5 out of 5 by from Dirchester Stools I ordered the white Dorchester stools. I could not be more satisfied with my order. They are a beautiful addition to our home
Date published: 2021-01-12
Rated 5 out of 5 by from Great Stools and great service! Very nice product. These stools are very well built and look great. They should last a long time in our high traffic house. Ballard Designs customer service is excellent. We ordered the wrong product and they made return shipping a breeze as well as expeditiously shipping out the correct stools. Thank you! We will definitely shop here again.
Date published: 2020-10-25
Rated 5 out of 5 by from Second time I have purchased these - love them! I have these counter stools in worn black in my previous home, and just purchased them in hickory brown for our new home. They are well made, the seats wear well and are super comfortable, and the foot rest is perfectly positioned. Great products.
Date published: 2020-10-24
Rated 5 out of 5 by from Love these stools! This is the second time I have purchased these bar and counter stools. Once in black and the second in the brown ... for two different houses. They are well constructed, the seat is comfortable, and the contrast between the wood and the natural fiber adds interest.
Date published: 2020-09-08
Rated 5 out of 5 by from Love the stools! Works perfectly with my Messina counter height table, rubbed gray is beautiful!
Date published: 2020-08-10
Rated 5 out of 5 by from Sitting pretty Love my new spools. The price is right and they are sturdy and beautiful.
Date published: 2020-08-09
Rated 5 out of 5 by from Style and secure These stools have style and provide a secure, solid base for sitting on.
Date published: 2020-07-03
Rated 5 out of 5 by from So cute! This is such a cute stool. Got it to sit at the end of my island. Inviting to sit a bit and chat.
Date published: 2020-05-23
Rated 5 out of 5 by from Good looking and comfortable These are great counter stools! Comfortable, don’t scratch our floors and fit well with our eclectic style. We have the Dorchester bench also. It’s three years old and has held up very well.
Date published: 2020-05-20
Rated 5 out of 5 by from Beautiful and comfortable! I am very happy with our stools! They do not shed as some people have indicated their's did. They are very comfortable, sturdy and beautiful.
Date published: 2020-05-15
Rated 5 out of 5 by from Love it! So nice and very comfortable. They are working out really well. Simple but stylish.
Date published: 2020-05-15
Rated 5 out of 5 by from Gray or Green ? I love the stools BUT the gray color has a little green look to it.
Date published: 2020-04-14
Rated 5 out of 5 by from High Quality--Very good price These are very nice stools. Very beautiful, smooth rich finish. I got the walnut. Large seats. Very comfortable. The footrest is in the perfect spot.
Date published: 2020-03-31
Rated 5 out of 5 by from White kitchen stools Elegant and comfortable, these stools are perfect in our redesigned kitchen.
Date published: 2020-03-27
Rated 5 out of 5 by from Counter stool Beautiful counter stool! Looks wonderful in my new kitchen!
Date published: 2020-03-24
Rated 5 out of 5 by from Sturdy and unobtrusive, stained wood looks more like a waxed finish than poly, very nice.
Date published: 2020-02-15
Rated 5 out of 5 by from Sturdy and unobtrusive, stained wood looks more like a waxed finish than poly, very nice.
Date published: 2020-02-12
Rated 5 out of 5 by from Excellent product. Perfect stools for our kitchen counter. Comfortable and sturdy. Just the right size. Arrived well packaged and in perfect condition.
Date published: 2020-02-11
Rated 5 out of 5 by from Recommended! (from a VERY finicky and picky buyer) Too cheap for the quality lol . Very sturdy, will accommodate large sized behinds (if that's important to you).
Date published: 2020-02-09
Rated 5 out of 5 by from Dorchester Stools Love Love the Dorchester Stool. The wicker seat is firm and the craftsmanship is wonderful; just what I expect from Ballard. Thank you for NOT disappointing! I have both the tall and shorter version!
Date published: 2020-02-04
Rated 5 out of 5 by from Charming Stools! Love these countertop stools! Jus remodeled my kitchen and they look perfect around my new Island!
Date published: 2020-01-21
Rated 5 out of 5 by from Dorchester Stools These are a great size. Sturdy. Good weight. Not too heavy. Designer look.
Date published: 2020-01-20
Rated 5 out of 5 by from Just Perfect! These stools were a housewarming gift from my sister, who loves home decorating. They are just what my counter needed! The stools are comfortable and made well. I will enjoy them for years to come.
Date published: 2020-01-17
Rated 5 out of 5 by from Beautiful stools. These stools come fully assembled. They are packed well with protective wrappings. This is my second order. I had to leave them as part of a house sale. Love then so much ordered again for my new house.
Date published: 2020-01-17
Rated 5 out of 5 by from Sturdy & comfortable for kitchen island We have been using these stools for about a month. They are sturdy and comfortable to sit in for extended periods of time. I work from home and regularly sit in one for 2-3 hours a day for a change of scenery from the office. I'm 5'7" and they are easy to get in and out of and the footrest is a good height. We ordered the gray color and while I like them, ours have a slight green undertone instead of a blue undertone for those looking to match existing decor. I have not had the shedding problem that other reviewers mentioned and that it with 2-3 hours of use in the morning and then another hour or two in the evenings sometimes as dinner is being made or I send emails to clients. Time will tell if they sag a bit from use, but right now, I am very happy with these especially for the price.
Date published: 2020-01-08
Rated 5 out of 5 by from Dorchester stools These stools are beautiful and well-built. I bought the white counter height for my coastal decor, but they would also go great with farmhouse or shabby chic. They have an understated elegance that I love and I always get compliments on them!
Date published: 2020-01-06
Rated 5 out of 5 by from Beautiful barstools They look great. Nice quality would recommend. Happy I bought
Date published: 2019-12-24
Rated 5 out of 5 by from Stools Fit perfectly underneath the table pictured, love the gray color too!
Date published: 2019-12-06
Rated 5 out of 5 by from Sturdy, functional, pretty Sturdy and unobtrusive, stained wood looks more like a waxed finish than poly, very nice.
Date published: 2019-11-15
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Product:ST389-Dorchester Counter Stool