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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Document Indoor/Outdoor Rug is rated 4.8 out of 5 by 195.
Rated 5 out of 5 by from Stylish and Practical This is my third indoor-outdoor rug from Ballard. I use it in my kitchen and it makes a statement. Decided to change patterns so I purchased this new design with the French writing. Hard to find an indoor- outdoor rug in black. Easy to keep clean and a wow factor.
Date published: 2019-11-11
Rated 5 out of 5 by from Perfect for families with kids I love this rug! It’s perfect for our dining area and looks great. We have 4 grandsons, ages 7-14, and I no longer worry about them spilling drinks or food on the carpet. Highly recommend.
Date published: 2019-10-29
Rated 5 out of 5 by from Black/white Document Rug Love this rug! 2nd purchase different color. I love this style.
Date published: 2019-10-05
Rated 5 out of 5 by from Design & Quality- Top Notch Love the quality and design - my favorite rug- want to replace all of my rugs with these.
Date published: 2019-09-24
Rated 5 out of 5 by from Love it! Attractive rug (runner) - works well in my laundry room. Needs a pad to prevent movement.
Date published: 2019-09-23
Rated 5 out of 5 by from satisfaction We love it and it is exactly as the little picture shows, the color is perfect.
Date published: 2019-09-06
Rated 5 out of 5 by from Love the rug The rug was exactly what i wanted it looks great and made the room look fresh and new.
Date published: 2019-09-01
Rated 5 out of 5 by from Document Rug I absolutely love this rug so much that I purchased a second in a different color for a different space in my house. Great design and great value...I have NEVER been disappointed in any product purchased from Ballard and this is no different.
Date published: 2019-08-30
Rated 5 out of 5 by from Outdoor Rug I received my shipment promptly and it was very nice quality.
Date published: 2019-08-19
Rated 5 out of 5 by from Great for a kitchen! This rug is exactly what I wanted for in front of my kitchen sink. Nice looking and easy to clean...great for a high traffic area.
Date published: 2019-08-19
Rated 5 out of 5 by from Durable lays flat and looks great with black and white chair pads
Date published: 2019-08-16
Rated 5 out of 5 by from Indoor/outdoor runner. The runner is perfect at the entrance to my lanai. It is well made and charming.
Date published: 2019-08-13
Rated 5 out of 5 by from Document rug Like the understated look of the design. I ordered the spa color and it complements my porch furnishings perfectly.
Date published: 2019-07-30
Rated 5 out of 5 by from Kitchen Runner Cute in my kitchen and doesn’t show /dirt easy to clean !
Date published: 2019-07-25
Rated 5 out of 5 by from Exceptional rug Terrific rug. Looks wonderful in my laundry room. Great quality.
Date published: 2019-07-23
Rated 5 out of 5 by from neat rug the rug is wonderful but too big for the intended space, giving it to my daughter for her kitchen
Date published: 2019-07-12
Rated 5 out of 5 by from Love this product! Great rugs for my dogs! I have them in several rooms and they look great. So easy to clean. Spray with your Ayer and drop dry!
Date published: 2019-07-08
Rated 5 out of 5 by from Indoor/outdoor rugs Great rugs. The sizes were perfect, great color and very good quality. The prices were very reasonable. Love the fact that they can be cleaned very easily.
Date published: 2019-07-01
Rated 5 out of 5 by from Perfect for farmhouse kitchen This rug was the perfect accent under our mini bar table/stools in our black and white farmhouse kitchen! Love it!
Date published: 2019-07-01
Rated 5 out of 5 by from Love this rug I now have four of these rugs in my new kitchen! Love them all - look great on wood floors with white cabinets and black quartz counters! Easy to move when cleaning floor and add great dimension.
Date published: 2019-06-25
Rated 5 out of 5 by from Cute rug for the kitchen I bought the tan one and it works well in my kitchen. It seems well constructed, remains flat (I did put a little pad down underneath (an inexpensive one will do the trick) because it would slip around on the tile floor. Although I haven't cleaned it yet, it is supposed to be washable with a hose, which is just perfect. It was such a reasonable price and looks good, this was a very worthwhile buy!
Date published: 2019-06-24
Rated 5 out of 5 by from Perfect addition to my kitchen and family room I wanted to update and change colors in my open plan kitchen and dining room. Love these throw rugs on my natural wood floor in front of sink, stove and entry/ exit doors. Very easy to keep clean and. Luv the look!!
Date published: 2019-06-24
Rated 5 out of 5 by from Great Product Rugs came and looked as they did on the website. GREAT PRODUCTS love them
Date published: 2019-06-20
Rated 5 out of 5 by from Perfect for my kitchen I've been looking at these rugs for quite some time and finally decided to take the plunge & purchase. I wanted something durable & stylish, this rug is all that. It has a very tight weave that looks as if it can withstand almost anything. After seeing the quality, I will certainly be purchasing more in the future.
Date published: 2019-06-17
Rated 5 out of 5 by from Looks just as pictured The rug itself is just what we wanted. I love the style and the black color is a rich deep black - perfect. The only downside is the packaging. No tube was used so the rug was more or less folded rather than rolled which left deep set creases. After nearly a month they are beginning to relax.
Date published: 2019-06-14
Rated 5 out of 5 by from makes a statement Very happy with the look of the rug. It adds to the decor. Not a thick rug but I knew that already. Easy to clean. Perfect for a long entrance foyer.
Date published: 2019-06-11
Rated 5 out of 5 by from Durable! Looks better in person than in the catalog. Perfect fit for the space and the color is as represented.
Date published: 2019-05-28
Rated 5 out of 5 by from On it's 3rd year outside year round in the NE! This rug has been outside on my deck for three years. We just power washed it today and it looks as good as new! I had to log on to leave this review. I am just astonished at how good it looks. Seriously!! Like the day we bought it.
Date published: 2019-05-21
Rated 5 out of 5 by from Beautiful Love my rugs!!!!! I'd buy again! Versatile, sharp
Date published: 2019-05-08
Rated 5 out of 5 by from Gorgeous! I love this rug! It’s very durable and looks perfect in our entry way.❤️
Date published: 2019-04-24
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Product:RW264-Document Indoor\/Outdoor Rug