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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Document Indoor/Outdoor Rug is rated 4.8 out of 5 by 97.
Rated 5 out of 5 by from Beautiful This indoor/outdoor rug looks perfect in my high traffic kitchen. We can’t have our dated tile floor redone yet and this is the perfect disguise. I have pets too and it seems like this will be easy to vacuum. Looks just as it does in the pictures. I purchased the 3x5’7” size and it’s great in my small 1920s kitchen.
Date published: 2018-09-07
Rated 5 out of 5 by from A Rug for Many Places I bought this rug thinking it would be ok for the price,but it’s more than ok...it’s very nice & plan to order another. It’s well made & attractive. I give it a 5.
Date published: 2018-08-25
Rated 5 out of 5 by from Love the French theme and look of rug. Great French themed rug and perfect with the same rug in a rubber size.
Date published: 2018-08-17
Rated 5 out of 5 by from Had this rug for 3 years now! For three years, I have the large sized rug in my living area where it's been very abused with heavy traffic, spilled drinks, and has been the playground for my dog and cat. This rug stands the test of time and is still so beautiful. I receive compliments on it all the time. I love this rug so much that I'm putting the mocha one in my bedroom now and buying the blue one to change the colors in my living area. If you're on the fence about getting this rug, I highly recommend it!
Date published: 2018-08-06
Rated 5 out of 5 by from Great Indoor/Outdoor Carpet I have just bought my third runner in this pattern. It doesn't show dirt (2 small dogs), looks great and really gives a fresh look to a room or hallway.
Date published: 2018-07-30
Rated 5 out of 5 by from Real style Fantastic quality especially for the price. I have one other Ballard rugs and I moved it to the back deck but it's still in great shape after years!
Date published: 2018-07-29
Rated 5 out of 5 by from Love it I love this runner - is very eclectic very good on the feet and easy to take care of .
Date published: 2018-07-28
Rated 5 out of 5 by from Better than expected! I ordered more than one rug in both black and mocha. Both colors blend in beautifully with the areas that I bought them for. But the mocha is more than I expected.in that it truly grounds the room without being overwhelming with its printed pattern. It makes the room cohesive. I really love it.
Date published: 2018-07-28
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Product:RW264-Document Indoor/Outdoor Rug