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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Diamond Sisal Rug is rated 4.5 out of 5 by 264.
Rated 5 out of 5 by from Diamond Sisal Rug Absolutely love this rug! The print is beautiful and the quality is superb!
Date published: 2020-07-10
Rated 5 out of 5 by from Striking design in a great rug Great looking rug, perfect for my foyer. Pleasantly surprised by softness--it's softer under foot than we were expecting. The latex backing is great. Very pleased!
Date published: 2020-07-05
Rated 5 out of 5 by from Beautiful, great quality The rug is really beautiful. Great quality. I highly recommend!
Date published: 2020-07-04
Rated 5 out of 5 by from Great entryway rug This is a great entryway rug; It’s beautiful, durable and the best part is you don’t need a rug pad, it has non-slip backing.
Date published: 2020-06-24
Rated 5 out of 5 by from Durable, stylish rug Great rug for my mudroom. The gray hides dirt and so far it has worn very well.
Date published: 2020-06-19
Rated 5 out of 5 by from Diamond Sisal Rug Sturdy and actually withstands my cat with claws! Such a pretty design under our dining room table and comfortable under our feet.
Date published: 2020-06-14
Rated 5 out of 5 by from This rug is very sleek and sharp looking. The design matches the gray tile design in my kitchen. It feels good on bare feet. I bought four rugs and I just love them. Would purchase again without a second thought.
Date published: 2020-06-11
Rated 5 out of 5 by from Great rugs Beautiful, durable and a splash of Summer! I have purchased these a few times and I just love them.
Date published: 2020-06-03
Rated 5 out of 5 by from Great rug Looks exactly like the picture. Have purchased this rug for different homes. Love it!
Date published: 2020-06-02
Rated 5 out of 5 by from 2 is better than one Love it....I have one outside the front door and one inside the door...looks great and really keeps the rest of the hardwood floors in top shape
Date published: 2020-05-31
Rated 5 out of 5 by from Looks good and how it feels on my feet. This rug is very sleek and sharp looking. The design matches the gray tile design in my kitchen. It feels good on bare feet. I bought four rugs and I just love them. Would purchase again without a second thought.
Date published: 2020-05-31
Rated 5 out of 5 by from Great quality! Love the pattern of this rug. I ended up buying two to put in my living room and dining room.
Date published: 2020-05-19
Rated 5 out of 5 by from Diamond Sisal Rug Love the durability, color and richness of this rug.
Date published: 2020-05-09
Rated 5 out of 5 by from Great looking rug. Bought for entry way laundry room. Looks very sharp. Grey is true gray. Looks fantastic with my new dark stain floors
Date published: 2020-04-16
Rated 5 out of 5 by from Great rug! Love this rug. Great quality and rubber backing is so great so it doesn't slip
Date published: 2020-04-15
Rated 5 out of 5 by from So glad I didn’t return it! This looks like a small print in the photos, but it is very large in real-life. I was disappointed when I got the rug because of that, but an interior designer encouraged me to not return and that it would look fantastic in my small space. And she was right! I am SO PLEASED with both the quality and look of this! I put a thick rug pad underneath for some extra cushion, but there isn’t a need really - the rug is rubber-backed. Ballard’s great design strikes again!
Date published: 2020-04-05
Rated 5 out of 5 by from Nice rug! I have these rugs all through my home on hardwood floors. I get so many compliments on them. The color is a nice warm gray and the pattern is so nice.
Date published: 2020-04-03
Rated 5 out of 5 by from Perfect rug for den! Looks great with any furniture.
Date published: 2020-03-26
Rated 5 out of 5 by from Perfect rug for den! Looks great with any furniture.
Date published: 2020-03-09
Rated 5 out of 5 by from Looks like a Designer rug! This Diamond Sisal rug is absolutely beautiful. The quality and aesthetics are equal to the most expensive Designer lines. I would highly recommend this rug to anyone who is looking for an updated and classic look. I would definitely purchase this rug again.
Date published: 2020-02-24
Rated 5 out of 5 by from Great rug Quality rug. Looks in person like it does online. Very happy with the look, weight, and feel of it. It does shed fibers a little, but I’m assuming that’s typical of sisal rugs.
Date published: 2020-02-23
Rated 5 out of 5 by from Diamond sisal rug Perfect rug for den! Looks great with any furniture.
Date published: 2020-02-23
Rated 5 out of 5 by from Love! I bought 2 runners, they are perfect for the kitchen, love that they stay in place and no need for a rug pad. Couldn't be happier!
Date published: 2019-12-30
Rated 5 out of 5 by from Well made, sturdy and beautiful rug this rug is fabulous. I layered it under a cowhide and it’s the perfect balance of flat weave and thick enough to add some padding to your step. I’ll likely get a rug pad just because I’m very particular about my hardwood floors, but really you don’t need it. The back of this is non slip and really well made. I’ve had this rug for a few months now and it’s held up beautifully (it’s by the front door and we have 2 kids and a dog, so that says something!)
Date published: 2019-12-24
Rated 5 out of 5 by from Exceeded Expectations! This Rug exceeded my expectations. It is beautiful and adds so much texture to my family room. Love it!
Date published: 2019-09-06
Rated 5 out of 5 by from Classic Meets Contemporary The rug is perfect. Excellent quality and the design is both classic and contemporary.
Date published: 2019-08-26
Rated 5 out of 5 by from Excellent Rug I purchased this rug in the natural color for my dining room and it’s amazing. It really elevated the area and with small children spills wipe up easily. It has truly transformed my dining room. It would look great in a living room as well.
Date published: 2019-08-20
Rated 5 out of 5 by from Great rug Works and looks great at my front entry way. Neutral enough that it doesn't clash with my other rugs that are in view.
Date published: 2019-08-09
Rated 5 out of 5 by from Fabulous rug for the price! Beautiful rug, even better in person! Softer underfoot than we anticipated which was a pleasant surprise. With 3 kids and a dog, wears very well while looking upscale and polished.
Date published: 2019-08-01
Rated 5 out of 5 by from Great Rug I am thrilled with this purchase, well made, no rolling, for a sisal it is pretty soft to walk on in bare feet!
Date published: 2019-07-22
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