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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
T in Texas from
Diamond sisal rugJust lovely. Goes down nicely. Great looking rug!
Date published: 2022-01-08
Rated 5 out of
5 by
CK Designs from
Diamond sisal rugThese rugs are beautiful. And no need for a rug pad!
Date published: 2021-12-24
Rated 5 out of
5 by
KRMurph from
Sisal RugBeautiful and excellent quality. No slip surface on the back.
Date published: 2021-12-21
Rated 5 out of
5 by
Carol from Nashville from
Room UpdateHigh quality. Beautiful. Replaced an oriental Heriz rug with this natural rug. Totally updated and improved the look of the room.
Date published: 2021-10-31
Rated 5 out of
5 by
Susan Alexander from
Diamond Sisal RugWonderful quality and color. Beautiful addition to our dining room. Would highly recommend.
Date published: 2021-10-22
Rated 5 out of
5 by
Patton from
RugPerfect rug! You will be glad you purchased it! Goes with everything.
Date published: 2021-09-17
Rated 5 out of
5 by
Heddyw from
Great rug!Great looking rug! Got it on Beige. Great color. Looks very high end. Buying another one for my dining room.
Date published: 2021-09-14
Rated 5 out of
5 by
N Rader from
Perfect Sisal RugI love this rug. I have a long hallway and it fits perfectly. I thought sisal might be a bit scratchy/rough but this particular weave is not. Would buy again.
Date published: 2021-08-16
Rated 5 out of
5 by
Phyl Ray Design Services from
Fantastic look.Perfect runner for my client’s back hall. Laid flat right away. I did use a pad. Bought again for another client as I lived it so much.
Date published: 2021-08-02
Rated 5 out of
5 by
Kate AL from
Beautiful rug!Beautiful rug. Love the backing so it doesn’t move around.
Date published: 2021-07-26
Rated 5 out of
5 by
Katie F from
Perfect door mat rugI love the way this feels under my feet as it greets me at the door, and I love the rubber backing that keeps it in place on my hardwoods.
Date published: 2021-07-15
Rated 5 out of
5 by
MMN2 from
Love this!Awesome rug! Much softer on your feet than I thought it would be....great color and pattern
Date published: 2021-07-13
Rated 5 out of
5 by
Michelle Lindgren from
Diamond Sisal RugThe gray diamond sisle rug looks amazing in the dinning room.the color is beautiful!
Date published: 2021-06-22
Rated 5 out of
5 by
Rob John from
Sisal RugBought this rug for my laundry room. Love it! It's the perfect size.
Date published: 2021-06-15
Rated 5 out of
5 by
MLG2021 from
Great Buy!Great quality- exactly what I expected. Non slip works too
Date published: 2021-06-03
Rated 5 out of
5 by
Adorned Southern Home from
Diamond Sisal RugBeautiful rug. Looks so pretty in our dining room.
Date published: 2021-05-30
Rated 5 out of
5 by
AJ21 from
Diamond sisal rugLovely pattern, it complements but does not compete with other patterns in the room. It’s a clean look.
Date published: 2021-05-18
Rated 5 out of
5 by
Kabr from
Durable cute rug!!!Cute rug. Very durable, tan is very Ratan looking. love that the you do not need a nonskid rug pad for it. already built in. Buy it!
Date published: 2021-05-12
Rated 5 out of
5 by
Anonymous from
Beautiful!Beautiful runner, I get so many compliments ! Thank you to the wonderful in-house designer who helped me select items for my home!
Date published: 2021-04-18
Rated 5 out of
5 by
Tcgiles from
Love how it changes the feel of the roomAbsolutely beautiful! Changes the feel of the room. Love the texture and neutral color.
Date published: 2021-04-06
Rated 5 out of
5 by
REFM from
Love the look, Hard to cleanHard to clean when things spill or if it has animal stains
Date published: 2021-03-26
Rated 5 out of
5 by
J Gayles from
Diamond Sisal RugNice product. Looks lovely on our floor. Would purchase again.
Date published: 2021-03-14
Rated 5 out of
5 by
adlee from
VERY PLEASEDGreat texture, design & quality. Runner is VERY comfortable & thick, it’s currently on tile floors in front of our range making it easy to stand for hours while cooking. Non slip backing is KEY as it stays in place! Very pleased with purchase.
Date published: 2021-03-14
Rated 5 out of
5 by
Erikka Kiersten Designs from
Best rug everIt’s the best! Looks brand new a year after purchase
Date published: 2021-03-14
Rated 5 out of
5 by
Giftyjr from
A cool rug!Great quality. Adds character to the room. Love it!
Date published: 2021-03-05
Rated 5 out of
5 by
Tammy3 from
Beautiful quality rugThis is a beautiful rug. It's tightly woven so I haven't had issues of unraveling and it's even at my front door! It goes well with my other rug in the next room which has a floral-like pattern with blues and tan. It has a non-slip backing and has held up to our dog walking on it as well as people coming in and out during the winter months here in the midwest. I highly recommend this rug and I'm picky!
Date published: 2021-03-05
Rated 5 out of
5 by
Fran D from
Diamond Sisal RugExcellent quality and design! We bought two of these rugs, one for our living room and one for our family room!
Date published: 2021-03-04
Rated 5 out of
5 by
Gretchen Fuss LLC from
Great StyleBeautiful style for my dining room, this rug is sturdy and lays perfectly on rug pad. It adds flare but works as a neutral balance, giving the room a finished touch!
Date published: 2021-03-04
Rated 5 out of
5 by
Betsy H from
Perfect little ring for my kitchenThis is a really nice rug. It’s the perfect size for in front of my sink. I recommend having a pad under it, which makes it comfortable to stand on and keeps it in place.
Date published: 2021-02-13
Rated 5 out of
5 by
elizabeth1620 from
Worth the waitWaited almost 3 months to receive this rug, but it was well worth the wait. The rug is surprisingly soft and has a non-slip rug pad type backing. I ordered the rug in Natural which has a little warmer/gold tone than expected, but still neutral enough. This is my second rug purchase from Ballard, and I am extremely happy with the quality of both.
