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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Rob John from
Sisal RugBought this rug for my laundry room. Love it! It's the perfect size.
Date published: 2021-06-15
Rated 5 out of
5 by
MLG2021 from
Great Buy!Great quality- exactly what I expected. Non slip works too
Date published: 2021-06-03
Rated 5 out of
5 by
Adorned Southern Home from
Diamond Sisal RugBeautiful rug. Looks so pretty in our dining room.
Date published: 2021-05-30
Rated 5 out of
5 by
AJ21 from
Diamond sisal rugLovely pattern, it complements but does not compete with other patterns in the room. It’s a clean look.
Date published: 2021-05-18
Rated 5 out of
5 by
Kabr from
Durable cute rug!!!Cute rug. Very durable, tan is very Ratan looking. love that the you do not need a nonskid rug pad for it. already built in. Buy it!
Date published: 2021-05-12
Rated 5 out of
5 by
Anonymous from
Beautiful!Beautiful runner, I get so many compliments ! Thank you to the wonderful in-house designer who helped me select items for my home!
Date published: 2021-04-18
Rated 5 out of
5 by
Tcgiles from
Love how it changes the feel of the roomAbsolutely beautiful! Changes the feel of the room. Love the texture and neutral color.
Date published: 2021-04-06
Rated 5 out of
5 by
REFM from
Love the look, Hard to cleanHard to clean when things spill or if it has animal stains
Date published: 2021-03-26
Rated 5 out of
5 by
J Gayles from
Diamond Sisal RugNice product. Looks lovely on our floor. Would purchase again.
Date published: 2021-03-14
Rated 5 out of
5 by
adlee from
VERY PLEASEDGreat texture, design & quality. Runner is VERY comfortable & thick, it’s currently on tile floors in front of our range making it easy to stand for hours while cooking. Non slip backing is KEY as it stays in place! Very pleased with purchase.
Date published: 2021-03-14
Rated 5 out of
5 by
Erikka Kiersten Designs from
Best rug everIt’s the best! Looks brand new a year after purchase
Date published: 2021-03-14
Rated 5 out of
5 by
Giftyjr from
A cool rug!Great quality. Adds character to the room. Love it!
Date published: 2021-03-05
Rated 5 out of
5 by
Tammy3 from
Beautiful quality rugThis is a beautiful rug. It's tightly woven so I haven't had issues of unraveling and it's even at my front door! It goes well with my other rug in the next room which has a floral-like pattern with blues and tan. It has a non-slip backing and has held up to our dog walking on it as well as people coming in and out during the winter months here in the midwest. I highly recommend this rug and I'm picky!
Date published: 2021-03-05
Rated 5 out of
5 by
Fran D from
Diamond Sisal RugExcellent quality and design! We bought two of these rugs, one for our living room and one for our family room!
Date published: 2021-03-04
Rated 5 out of
5 by
Gretchen Fuss LLC from
Great StyleBeautiful style for my dining room, this rug is sturdy and lays perfectly on rug pad. It adds flare but works as a neutral balance, giving the room a finished touch!
Date published: 2021-03-04
Rated 5 out of
5 by
Betsy H from
Perfect little ring for my kitchenThis is a really nice rug. It’s the perfect size for in front of my sink. I recommend having a pad under it, which makes it comfortable to stand on and keeps it in place.
Date published: 2021-02-13
Rated 5 out of
5 by
elizabeth1620 from
Worth the waitWaited almost 3 months to receive this rug, but it was well worth the wait. The rug is surprisingly soft and has a non-slip rug pad type backing. I ordered the rug in Natural which has a little warmer/gold tone than expected, but still neutral enough. This is my second rug purchase from Ballard, and I am extremely happy with the quality of both.
Date published: 2020-12-09
Rated 5 out of
5 by
CBarone from
Great rug!This is our second purchase of this rug. We bought small rugs because we liked the first one so much. We have had the first rug for almost two years and have had no problems with it at all. And, they look great!
Date published: 2020-10-08
Rated 5 out of
5 by
Houston Texas from
Diamond sisal rugVery nice quality! Brought my room to life!
Lots of texture & design.. love it!
Date published: 2020-10-07
Rated 5 out of
5 by
AdaC from
Worth the waitgreat quality , beautiful colors , worth the wait . I ordered this during Covid and had to wait approximately 2 months .
Date published: 2020-10-05
Rated 5 out of
5 by
Elizabeth1184 from
Classic styleI have seen similar rugs used in design publications for years and finally had an occasion to order one for myself. I love the texture, pattern and warmth that this rug in Natural immediately brought to my dining room. It has enough visual interest to stand alone but also blends nicely with my patterned oriental-style rugs in adjoining rooms.
Date published: 2020-10-05
Rated 5 out of
5 by
CCWC from
Gorgeous!This is a gorgeous sisal rug and I am very pleased with its quality. The pattern is just enough interest without overpowering the room. It was worth the wait to finally have a rug that I will enjoy for years to come! PS You do not need a rug pad as the backing on this rug is sufficient padding.
Date published: 2020-10-03
Rated 5 out of
5 by
NW248 from
Exceeded expectationsFirst time shopper here. This rug exceeded all my expectations. The design is great as you can see, but let me tell you all the things that aren't shown. The rug arrived sooner than expected, feels thick under my feet and has AMAZING GRIP on my hardwood floors. No rug pad needed!
Date published: 2020-09-08
Rated 5 out of
5 by
NJMom56 from
Diamond sisal rugLove this rug for my mud room entry way. Perfect size and color. Very happy with this purchase . Thank you Ballard !
Date published: 2020-09-04
Rated 5 out of
5 by
CCWC from
Great Sisal RugDesigner quality sisal rug that is elegant and anchors the room in a subtle yet eye catching pattern.
Date published: 2020-08-31
Rated 5 out of
5 by
Katiebenn from
Stays in place and looks beautiful!Preferred this over a few others that I had purchased! It lay’d flat right away and looks beautiful. Stays in place and I will certainly purchase this again.
Date published: 2020-08-18
Rated 5 out of
5 by
Anonymous from
Great rugsBeautiful rugs for my kitchen, outstanding quality
Date published: 2020-07-29
Rated 5 out of
5 by
Lesley 06 from
Diamond sisal rugLove the pattern and stability in this rug!! It has withstood a puppy and many spills. It still looks beautiful and we get many compliments!! Would highly recommend this rug!!
Date published: 2020-07-12
Rated 5 out of
5 by
LUvena from
Diamond Sisal RugAbsolutely love this rug! The print is beautiful and the quality is superb!
Date published: 2020-07-10
Rated 5 out of
5 by
RBAnderson from
Striking design in a great rugGreat looking rug, perfect for my foyer. Pleasantly surprised by softness--it's softer under foot than we were expecting. The latex backing is great. Very pleased!
