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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Diamond Sisal Rug is rated 4.6 out of 5 by 335.
Rated 5 out of 5 by from Diamond Sisal rug Basically what l thought it would be, l’ve been looking at this diamond sisal rug for my family room but decided on different rug,, Eventually purchased it for my library… l simply love this rug , it is certainly of great quality.
Date published: 2022-09-09
Rated 5 out of 5 by from Interesting This is the strangest rug I've ever seen. When it came I wanted to send it back. The darker parts are a wide net type material, like a fishing net but very stiff. I installed it over a rug pad in a clients condo yesterday and it looks great. I wouldn't want it and I won't buy again for anyone but they seemed ok with it and it will probably wear like iron.
Date published: 2022-09-05
Rated 5 out of 5 by from Awesome rug! I love this rug! It comes with a backing that keeps it from moving.. almost like a built in rug pad. It’s fantastic!
Date published: 2022-08-01
Rated 5 out of 5 by from Great Purchase! Love the new rug in my living room. It’s not exactly soft to walk on but I knew that since it is a natural fiber rug. It seems very durable and I look forward to it lasting with the 2 large dogs and daily wear and tear. Definitely would recommend as the quality is impressive! I went with the Natural color which adds a nice contrast to the other colors in the room. Diamond pattern is a little bigger than I thought but still is very nice.
Date published: 2022-05-20
Rated 5 out of 5 by from Love the Design. Great rug. Well made, attractive and durable. I use at the bottom of my stairs. Love it!
Date published: 2022-05-18
Rated 5 out of 5 by from Great Rug This rug is beautiful. It’s heavy and lays flat. It has a nice rubber backing so no need for a pad.
Date published: 2022-05-06
Rated 5 out of 5 by from Rug- 9x12 Love this rug! It’s even prettier in person. I was worried about stains with 4 kids but it has held up really well.
Date published: 2022-03-23
Rated 5 out of 5 by from Great Room Rug Rug makes the room. Ties everything together, beautiful and durable.
Date published: 2022-03-06
Rated 5 out of 5 by from Great Rug! cannot love this rug any more! Because it is under the dining area, it will get everyday wear. It's proving to be very durable. My husband dropped salsa on it the other day and it cleaned right up. I did order the Ballard pad to use under it but it has a rubberized backing so a pad my not be needed.
Date published: 2022-01-18
Rated 5 out of 5 by from Pleasantly surprised! High quality natural fiber rug. Much softer than I expected! Looks great in my living room
Date published: 2022-01-08
Rated 5 out of 5 by from Diamond sisal rug Just lovely. Goes down nicely. Great looking rug!
Date published: 2022-01-08
Rated 5 out of 5 by from Diamond sisal rug These rugs are beautiful. And no need for a rug pad!
Date published: 2021-12-24
Rated 5 out of 5 by from Sisal Rug Beautiful and excellent quality. No slip surface on the back.
Date published: 2021-12-21
Rated 5 out of 5 by from Room Update High quality. Beautiful. Replaced an oriental Heriz rug with this natural rug. Totally updated and improved the look of the room.
Date published: 2021-10-31
Rated 5 out of 5 by from Diamond Sisal Rug Wonderful quality and color. Beautiful addition to our dining room. Would highly recommend.
Date published: 2021-10-22
Rated 5 out of 5 by from Rug Perfect rug! You will be glad you purchased it! Goes with everything.
Date published: 2021-09-17
Rated 5 out of 5 by from Great rug! Great looking rug! Got it on Beige. Great color. Looks very high end. Buying another one for my dining room.
Date published: 2021-09-14
Rated 5 out of 5 by from Perfect Sisal Rug I love this rug. I have a long hallway and it fits perfectly. I thought sisal might be a bit scratchy/rough but this particular weave is not. Would buy again.
Date published: 2021-08-16
Rated 5 out of 5 by from Fantastic look. Perfect runner for my client’s back hall. Laid flat right away. I did use a pad. Bought again for another client as I lived it so much.
Date published: 2021-08-02
Rated 5 out of 5 by from Beautiful rug! Beautiful rug. Love the backing so it doesn’t move around.
Date published: 2021-07-26
Rated 5 out of 5 by from Perfect door mat rug I love the way this feels under my feet as it greets me at the door, and I love the rubber backing that keeps it in place on my hardwoods.
Date published: 2021-07-15
Rated 5 out of 5 by from Love this! Awesome rug! Much softer on your feet than I thought it would be....great color and pattern
Date published: 2021-07-13
Rated 5 out of 5 by from Diamond Sisal Rug The gray diamond sisle rug looks amazing in the dinning room.the color is beautiful!
Date published: 2021-06-22
Rated 5 out of 5 by from Sisal Rug Bought this rug for my laundry room. Love it! It's the perfect size.
Date published: 2021-06-15
Rated 5 out of 5 by from Great Buy! Great quality- exactly what I expected. Non slip works too
Date published: 2021-06-03
Rated 5 out of 5 by from Diamond Sisal Rug Beautiful rug. Looks so pretty in our dining room.
Date published: 2021-05-30
Rated 5 out of 5 by from Diamond sisal rug Lovely pattern, it complements but does not compete with other patterns in the room. It’s a clean look.
Date published: 2021-05-18
Rated 5 out of 5 by from Durable cute rug!!! Cute rug. Very durable, tan is very Ratan looking. love that the you do not need a nonskid rug pad for it. already built in. Buy it!
Date published: 2021-05-12
Rated 5 out of 5 by from Beautiful! Beautiful runner, I get so many compliments ! Thank you to the wonderful in-house designer who helped me select items for my home!
Date published: 2021-04-18
Rated 5 out of 5 by from Love how it changes the feel of the room Absolutely beautiful! Changes the feel of the room. Love the texture and neutral color.
Date published: 2021-04-06
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