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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Devlin Tufted Rug is rated 4.3 out of 5 by 26.
Rated 5 out of 5 by from gorgeous rug. this rug is gorgeous. the background color is more of a gray than a blue. there are blue accents in the flowers but the background color is a gray. the warm wheat-y gold matched our paint color perfectly. just what the room needed to pull everything together. Couldn't have designed it better myself. Thanks!
Date published: 2016-05-14
Rated 5 out of 5 by from I love the rug, the color and the on time delivery! I love the rug, the color and the on-time delivery. Also, your delivery fee was also reasonable. Which was not the case for two consoles I would have ordered if the delivery and "special" delivery fees weren't so astronomical as well as the 6 month delivery time. But you have redeemed yourself in regard to the rug!
Date published: 2015-05-02
Rated 5 out of 5 by from Love this small rug Just shat I was looking for. I love the colors- more teal than sage perhaps, but it works perfectly under my desk in my family room. Not too busy or bold a pattern- as subtle as it looks in the picture, but still stands out.
Date published: 2015-03-12
Rated 5 out of 5 by from Perfect Size and Color for Bathroom I was hesistant to order a rug for my bathroom online because I like to actually see the product and color before I purchase. I was going to get a swatch to make sure the color was right but then at the last minute I went for it and I really like the rug and the color. The cleaning lady says it's perfect for the room. It's a very heavy rug. I have not seen any shedding yet - I hope it stays that way. The rug is a little darker overall than the image on the website but it works for my room.
Date published: 2014-05-23
Rated 5 out of 5 by from Great Quality This product is wonderful quality and I loved the colors. It was delivered very quickly too!
Date published: 2014-04-18
Rated 5 out of 5 by from I love this rug! This rug is gorgeous, exactly what I was looking for. I spent months searching for a rug for our new master bedroom. A decorator that was helping me choose wall colors brought several catalogs and Ballards just happen to be one. I've bought other rugs on line, but this one is by far the best. A perfect thickness, very soft on the feet. Absolutely no shedding! The colors are just as described and actually prettier than in the pictures. The rug also came in a few days. I cannot comment on customer service since I have had no issues. I'm going on line now to order some area rugs for our closets and little hallway.
Date published: 2014-04-14
Rated 4 out of 5 by from Devlin Tufted Rug A nice-looking rug--looks great in our room; however, because it is wool, it sheds a lot.
Date published: 2019-05-27
Rated 4 out of 5 by from More grey than blue Love all l the colors in the rug! More grey than blue.
Date published: 2018-09-07
Rated 4 out of 5 by from Very Pretty Rug I purchased this a month ago and it is a very pretty rug. As others have mentioned, it does shed, but that is really not a problem. Overall I am very pleased with it. The colors seem pretty true to what is pictured on the website. The background is a light blue-ish grey but the other colors blend perfectly with my cream colored walls and sofa. The only thing I regret is that I only received 20% off and now it is on sale for 25% off! Kind of frustrating!
Date published: 2018-07-12
Rated 4 out of 5 by from Very soft I had been looking at this rug for a year before I finally ordered. I was concerned about the conflicting reviews about it's color. I first ordered the color swatch, which was no help, and then the 3x5 just to get a better look before ordering the 9x12 I needed. It is a beautiful rug, and so soft and plush under your feet. But if you are looking for a true BLUE rug, this isn't it. The colors are muted and give an overall appearance of grey/blue with accents in a slightly darker aqua. This actually works well in my room since my other colors are bold. Other colors in the rug are a subdued gold, and a light rust or spice color. The rug is of exceptional quality, nice and thick and it lay down flat immediately after unrolling. It is a perfect choice if you want a soft rug as a backdrop for your room so that your other furnishings and decor can be the star.
Date published: 2017-11-11
Rated 4 out of 5 by from Beautiful Rug This rug looks lovely in my guest bedroom. Very soft and good quality. I don't notice excessive shedding beyond what I would expect for a new rug. However, the colors are not 100% as shown in the photos. Attached is a photo showing the colors pretty accurately in my opinion. I have paired it with a Ballard "spa" colored duvet/bedding and it works well but the rug looks more gray than blue or green.
Date published: 2017-09-26
Rated 4 out of 5 by from Love it - day 1 I wanted the 8x10 which is on back order. I figured I would order the 8x10 and the 3x5, which came in a few days. If I didn't like it, I would return the 3x5 and cancel the 8x10. The 3x5 arrived yesterday and so far I LOVE it. The colors are muted but very nice and the feel is great on my feet. I will keep the 3x5 for the entry and will wait anxiously for the 8x10. My only concern now is how will my Roomba do on this rug. Lois (Roomba) is a very hard worker, I hope she doesn't get stuck. Thank you Ballard Designs for allowing customers to receive swatches of fabrics and rugs!
Date published: 2015-07-21
Rated 4 out of 5 by from Love the color and feel. Not happy with the pilling. I really like the look and feel of the rug but am seeing a lot of shedding or pilling. I hope this will stop in time.
Date published: 2015-03-10
Rated 4 out of 5 by from Great rug, but the blue/teal color is really gray. Fortunately, the gray color works well where we have the rug, but you might not be so lucky. High quality wool and weaving.
Date published: 2014-11-20
Rated 3 out of 5 by from COLORS My rugs were just delivered and I am extremely disappointed in the color of the background. It is NOT the pretty aqua shown online, it is a dull grey. If it were not so expensive to return them (both large size), they would go back. I would only recommend them if it was known the color is not as shown. Pretty, but not as depicted.
Date published: 2017-11-14
Rated 3 out of 5 by from Swatch Do not bother to order a swatch of this rug, it comes looking nothing like the rug and comes with the hues of the rug therefore, it is very hard to imagine what the actual rug would look like.
Date published: 2014-08-26
Rated 2 out of 5 by from It's gray, not blue Just received this rug in the mail and was very disappointed. The description and picture shows it as blue, and it is clearly GRAY with a few blue flowers in the design. Great quality, just not blue.
Date published: 2016-02-24
Rated 2 out of 5 by from colors are way off from website This rug is much darker than represented on the screen. The tan that you see is brown and the predominant background color is green, nothing blue-green about it at all. I have had repeated problems with the accuracy of ballard rugs online. I tried one more time with the hopes that I'd be pleasantly surprised, but no such luck. The quality of the rug is nice and the customer service was good.
Date published: 2014-09-16
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Product:RT311-Devlin Tufted Rug

Devlin Tufted Rug

Devlin Tufted Rug Swatch