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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Devlin Tufted Rug is rated 4.2 out of 5 by 20.
Rated 5 out of 5 by from Beautiful Neutral, Soft/Plush Carpet After reading the reviews on the background color, I was nervous ordering especially since I was ordering 2 for the same room. The carpet does have a hint of spa blue, light gray and mint green that create a soft neutral all its own. The other colors are a pale terracotta, teal, beige and the vine is a mocca/ brown. Creates the comfy formal look I was looking for in my everyday living/dining room. It is shedding but expecting that to stop soon. Very happy with purchase and the delivery was way earlier than originally estimated. Wish home delivery was free. Hope my photos help in making your decision.
Date published: 2018-05-01
Rated 5 out of 5 by from Beautiful colors. Thick pile. I am amazed at how perfect this rug looks in my home. I know that is irrelevant for future buyers so I'll speak to them. I ordered the sample and I'm glad I did. The sample was of the colors only- not the pattern. It was of thin stripes. The colors definitely worked but I couldn't tell which stripe was the background. So the background is not the color of blue I thought it would be...but I love it even more. It sheds a lot- needs frequent vacuuming .❤️❤️ I love it!!
Date published: 2017-07-10
Rated 5 out of 5 by from Beautiful rug Muted background with subtle pop of colors described. Order the swatch, I'm glad I did.
Date published: 2017-03-13
Rated 5 out of 5 by from beautiful rug but not blue This is a very nice rug but my swatch is clearly sage/green and not blue at all. I was looking for a blue rug for the guest room, this one does not go at all, but it is a perfect match in my family room. It exactly matches my custom made sage throw pillows. It also goes very well with all my other earthy tones in this room. Regretfully I just ordered three new rugs for the family room. They look very good but this rug would have been outstanding. In ending I would never believe it's the same rug I saw online.
Date published: 2016-09-14
Rated 5 out of 5 by from gorgeous rug. this rug is gorgeous. the background color is more of a gray than a blue. there are blue accents in the flowers but the background color is a gray. the warm wheat-y gold matched our paint color perfectly. just what the room needed to pull everything together. Couldn't have designed it better myself. Thanks!
Date published: 2016-05-14
Rated 5 out of 5 by from I love the rug, the color and the on time delivery! I love the rug, the color and the on-time delivery. Also, your delivery fee was also reasonable. Which was not the case for two consoles I would have ordered if the delivery and "special" delivery fees weren't so astronomical as well as the 6 month delivery time. But you have redeemed yourself in regard to the rug!
Date published: 2015-05-02
Rated 5 out of 5 by from Love this small rug Just shat I was looking for. I love the colors- more teal than sage perhaps, but it works perfectly under my desk in my family room. Not too busy or bold a pattern- as subtle as it looks in the picture, but still stands out.
Date published: 2015-03-12
Rated 5 out of 5 by from Perfect Size and Color for Bathroom I was hesistant to order a rug for my bathroom online because I like to actually see the product and color before I purchase. I was going to get a swatch to make sure the color was right but then at the last minute I went for it and I really like the rug and the color. The cleaning lady says it's perfect for the room. It's a very heavy rug. I have not seen any shedding yet - I hope it stays that way. The rug is a little darker overall than the image on the website but it works for my room.
Date published: 2014-05-23
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Product:RT311-Devlin Tufted Rug

Devlin Tufted Rug

Devlin Tufted Rug Swatch