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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Deville Indoor/Outdoor Rug is rated 3.5 out of 5 by 16.
Rated 5 out of 5 by from So Soft I love this rug. It is so soft and if it cleans up like the claims say it will, I will be even happier.
Date published: 2017-09-04
Rated 5 out of 5 by from I love this rug and get more compliments! I have a beautiful fog gray hutch and a fog gray oval table with this rug and everyone is in love with my dining room. This rug is nice and thick---but not too thick that you worry about the elevation change from the floor. The weave is tight and the color is a soft gray with cream--not 'white, white'....so ivory and cream works well. Love it. It makes the room.
Date published: 2016-12-16
Rated 5 out of 5 by from Beautiful rug Purchased for newly remodeled marble and taupe ceramic tile bath that must withstand our dog and cat. It is a gorgeous deep cream and taupe with a truly hooked texture. Considering purchasing another as back up!
Date published: 2016-09-03
Rated 5 out of 5 by from Beautiful and great price This rug is a beautiful, simple taupe/grey and ivory pattern. I ordered it for my den area but sadly it did not match my sofa. However I was able to use it in my dining room and it looks great!. I like that the taupe/grey is a warmer color and matches well with the woods of the floor and table.
Date published: 2015-04-17
Rated 5 out of 5 by from WONDERFUL RUG I purchased this rug almost a year ago and have waited to rate so I could see how well it did. I put this in my family room where it get lots of traffic and pet 'abuse.' Since this is an indoor/outdoor rug I have not been overly careful in spite of the light color. I can honestly say that this is a miracle rug for my purposes. When I have a cat 'hairball' there is no problem. . . I just take a damp cloth, wipe it up and rub the spot a few times and it goes away. Love the neutral colors and use it with my off-white sofa, Morrison Recliner in dark blue document fabric and the square tufted ottoman in dark blue. Wonderful neutral rug!
Date published: 2015-02-03
Rated 5 out of 5 by from love the rug I bought two of these - one of the bigger sizes for main entrance and the smallest size for side door leading to garage (which are just 5 feet apart - so I needed them to match) - love, love, love rugs - perfect for what I needed them for - my only issue was with ordering two they were obviously two different shades - like they were from 2 different dye lots - sent one back and the next one I received was better, but still off - I kept it though - probably not noticeable if your not specifically looking for the difference like I was.
Date published: 2013-06-25
Rated 5 out of 5 by from Gorgeous & practical rug I kept putting off ordering this rug b/c of the review that said it was scratchy and not great quality. I am glad I finally ordered it--I love it! The rug is not scratchy underfoot and is so practical in high traffic areas---ours in in the kitchen. My only complaint is that there are not more size options--I would love a runner for my mudroom.
Date published: 2013-05-22
Rated 4 out of 5 by from This rug is nice. The color on the photo does not reflect the color of the two rugs I received. It looks like grey and ivory on the photo but when the two rugs were delivered, I realized that they were beige and brown.
Date published: 2015-10-03
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Product:RW206-Deville Indoor\/Outdoor Rug