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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Denley 10-Light Pendant Chandelier is rated 4.5 out of 5 by 27.
Rated 5 out of 5 by from This light is Beautiful! This is a beautiful light, but for you if you like things square and perpendicular, this light is a challenge to get set that way. The 4 long shafts that come down for the cage, will not allow the cage to hang perfect. They should be adjustable but are not, so to achieve mine to be centered perfectly, I had to tie wrap one of the shafts to the top of the hanging eyelet.That was the best way of squaring it up.
Date published: 2016-05-14
Rated 5 out of 5 by from Beautiful chandelier My Denley 10-light pendant chandelier just went up yesterday. I installed it on my kitchen ceiling over an antique bakers table that I use as a kitchen island. Even the installer wanted to take a picture of it! It looks fabulous. It's rustic looking without being overly country. Changed the look of my entire space.
Date published: 2015-11-26
Rated 5 out of 5 by from This chandelier is great! The chandelier was just what I expected from the pictures and was easy for my husband to install. The only thing I would change is the plastic covers on the lamp bases....I spray painted these brown to match the metal cover.
Date published: 2015-07-11
Rated 5 out of 5 by from Focal Point! Love, love this fixture! We've completely redone our kitchen/family room and this was the final touch. I had tried two others from a well-known competitor. This beauty beat them by a mile!
Date published: 2015-07-10
Rated 5 out of 5 by from Great in a linear space When considering a rectangular table longer than 72", this fixture can handle the space! It will definitely be a focal point, so it should be used in a design scheme with less distraction. I applied it in a white/ beige scheme with reclaimed woods. Just beautiful!
Date published: 2015-03-11
Rated 5 out of 5 by from Love, love, love this! It's just that it's a little longer than what the website describes and unfortunately, too long for an 8 ft ceiling. does anyone know if this can be modified for an 8' ceiling height?
Date published: 2014-11-17
Rated 5 out of 5 by from Completely Divine! This chandelier is EXQUISITE!!!! I purchased it for our new home and it absolutely sets the tone for the entire dining area. It's gorgeous. BUY IT! You will LOVEEEEEEE it!
Date published: 2014-11-17
Rated 5 out of 5 by from Love this fixture! This is a beautiful light fixture. Love the way it looks over my kitchen table, added chandelier Edison bulbs to give a vintage feel. I sprayed the cream candle sleeves, which looked cheap and plastic. Looks much better in antique bronze which really matches the fixture.
Date published: 2014-08-11
Rated 5 out of 5 by from Simply stunning! This chandelier made my whole room! No one comes to my house without complimenting my Denley chandelier! It's simply stunning! It does put off quite a bit of light with 10 60W bulbs, so we put ours on a dimmer! Love, love, love it!!!!
Date published: 2014-03-03
Rated 5 out of 5 by from Very Unique I ordered this light for my rectangular two-story foyer. I knew it would look really nice but it is even more dramatic hanging there than what I expected! This is an awesome chandelier!!!
Date published: 2013-12-12
Rated 5 out of 5 by from This light fixture is beautiful! I needed a light fixture for my narrow breakfast table and this looks great! Would definitely recommend.
Date published: 2013-02-16
Rated 4 out of 5 by from Check the dimensions The fixture is great, however, the length (ceiling to bottom of fixture) of the whole fixture is understated by 16 inches. The fixture is closer to 51 inches in length, not 35 inches. This was an issue for us, but I was able to remove the top mounting plate and the drop-chain and reduce the length to the about 35 inches. Once installed, we love the look and would recommend.
Date published: 2017-03-14
Rated 4 out of 5 by from Beautiful, but Hangs Crooked I would give it five stars, but it hangs crooked. We tried readjusting anything we could, but it is still off alignment. You can't tell until you stand or sit at the ends, but I'll live with it since I already paid to have it installed. We also added a dimmer since it is very bright. It did change the look of the room and it's beautiful and unique otherwise.
Date published: 2016-03-26
Rated 4 out of 5 by from Love the look, difficult installation My husband and I love this fixture and we were very happy with the price -on sale or not. My dad and husband installed the light, took maybe an hour but the adjustments took another 1-2 hours. The wire shade/basket and the interior lights did not line up and it was very frustrating. In the end, it's still crooked but our guests are usually relatives and they are just happen to see everyone so they probably won't notice.
Date published: 2014-07-20
Rated 4 out of 5 by from good quality, great design with ropes and iron; casts shadow I ordered this light fixture as a transitional fixture, really drawn to the rope accents. I'm happy with the purchase for the quality and overall look, however without shades on the bulbs it does cast shadows on your ceiling and walls. At night it can be bothersome. I put frosted bulbs in and that seemed to help some.
Date published: 2014-07-17
Rated 3 out of 5 by from Great looking in our kitchen, but not square My wife and I love the way this light looks in our kitchen, but it is about 25 degree off from being square with how it's hung. I consider myself handy, but just can't figure out how to get the basket and lights oriented with the chains that hang from the ceiling. Ideas?
Date published: 2018-05-14
Rated 3 out of 5 by from Recommend with caution I read the reviews about this hanging crooked and ordered it anyway. As anticipated, it did indeed hang crooked...and not just by a little bit. Luckily my husband is handy and with some pliers and modifications to some of the bolts and metal hooks, we were able to get it straight. It really is beautiful and completely changes the look of the room. I would recommend this only to someone who feels comfortable with the fact you will need to bend metal to get it to hang right, otherwise, look for something a bit less difficult to install.
Date published: 2016-08-01
Rated 2 out of 5 by from Not enough chain Just bought this for our new house. LOVE the fixture but doesn’t come with enough chain to hang over our dining table. It’s too short so the fixture is too high over the table. Disappointed. Thought I had found the perfect fixture.
Date published: 2019-06-29
Rated 2 out of 5 by from Lights and cage don't hang parallel First, I love the look of this chandelier. The issue I have is this: The light portion of the chandelier and the cage portion are not perfectly parallel and in alignment. For someone not completely detail oriented and Type A, it's not a huge deal. For me, it was super annoying and enough of an issue that I returned not one but two Denley chandeliers. BOTH had the same issue, letting me know that it wasn't just one that was defective. Additionally, the amount of chain provided is not enough to hang over a dining room with a 10 foot ceiling...if you want the light 30-34 inches above the top of the table. It's another annoyance, having to find similar chain, in a similar color (or spray paint), to have the light hang at an appropriate height. Ballard does not sell additional chain. Bummer. The chandelier gives off a tremendous amount of light and really is beautiful. You'll likely want a dimmer though. I am disappointed this product didn't work out for me.
Date published: 2016-02-21
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Product:LC740-Denley 10-Light Pendant Chandelier