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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Deborah R from
Dayna Counter stoolsDayna stools are nice and sturdy. They were packaged very securely to insure no damage in shipping.
Got exactly what I wanted.
Date published: 2022-08-06
Rated 5 out of
5 by
Scharlotte from
QualityThe barstools are great quality and look high end!
Date published: 2022-06-19
Rated 5 out of
5 by
Sweet Cakes from
Transformed my kitchen with these chairs!These counter height chairs are beautiful and high quality
Date published: 2022-05-16
Rated 5 out of
5 by
NanGC from
A Great PurchaseThe stools are not only great looking but the quality is top notch. Very happy with this purchase.
Date published: 2022-04-27
Rated 5 out of
5 by
Sonoran Butterfly from
Dayna Counter StoolsVery pretty counter stools! I was surprised at the thickness of the cushions! We haven’t placed them yet due to some remodeling, but look forward to using them. I know that they will add a decorator touch to the kitchen and will match the Dayna chairs which we purchased!
Date published: 2022-04-08
Rated 5 out of
5 by
Roselle from
Sturdy, comfortable and gorgeous!They are sturdy, comfortable and gorgeous! I’m so happy I paid a little more to get these. They add so much style to our kitchen. Some chairs are too tiny for normal size people, but these are substantial to provide a very comfortable seat. I sit at the kitchen counter now to drink coffee, talk on the phone, pay bills, etc.
Date published: 2022-04-01
Rated 5 out of
5 by
Anonymous from
Perfect Counter StoolsThese stools are exactly as I hoped they would be! The color, style and quality are perfect.
Date published: 2022-03-31
Rated 5 out of
5 by
L Porter from
Wonderful bar stools!Love these bar stools! They are so comfortable and sturdy.
Date published: 2022-03-28
Rated 5 out of
5 by
Anonymous from
Very classy…These stools are very nice looking and comfortable.
Date published: 2022-02-28
Rated 5 out of
5 by
KAR89 from
Buy these!!Stunning! These are so beautiful and I am so pleased with my purchase. They are very well built, comfortable, and adds a really elegant look to our kitchen island. Highly recommend!
Date published: 2022-01-19
Rated 5 out of
5 by
Doraja from
Fit perfectly well in our house on the ExumasVery happy about the chairs . Desperately waiting for 6 more to come.
Date published: 2022-01-05
Rated 5 out of
5 by
Larry C from
Comfortable, sturdy and stylish!I’m so happy with these stools. They are sturdy and not too heavy. Comfy wide seats. They are perfect for our beach home
Excellent value
Date published: 2022-01-02
Rated 5 out of
5 by
SueMH from
Dayna counter height stoolI am so happy with my Dayna Stools! I kept delaying my purchase because I ordered white cabinets and I knew the Dayna Stools were were more of a warm white. The solutions was simple....one can of Krylon satin white spray paint and ten minutes later my five chairs were perfect for my kitchen. They are well made and look perfect in my classic white kitchen. Thank you Ballard!
Date published: 2021-12-13
Rated 5 out of
5 by
Deb_Shopper from
PerfectI purchased these a few months ago and could not wait to “dress them up” for the holidays. They are sturdy with comfortable seats and lovely decorated or not. Note that they are painted so you cannot see the wood grain. I love them!
Date published: 2021-12-07
Rated 5 out of
5 by
Lgsb1 from
Great Counter StoolsThese stools were even better than expected. Beautiful, extremely sturdy and very comfortable. Also shipped faster than expected.
Date published: 2021-12-03
Rated 5 out of
5 by
Anonymous from
Fantastic stoolsBeautiful, sturdy, comfortable! We have tried and returned so many stools from various sources and unable to find the perfect ones … until there. They are perfect for our space, comfortable and just beautiful.
Date published: 2021-11-30
Rated 5 out of
5 by
AL in WV from
Completed the look.Added Dayna barstools to the dining chairs purchased two years ago. Great quality and comfortable. Highly recommend.
Date published: 2021-11-13
Rated 5 out of
5 by
Tammylyn from
Dayna StoolsSo comfortable! Would buy again. They look great in my kitchen.
Date published: 2021-10-06
Rated 5 out of
5 by
Mirlewi from
Beautiful Barstools!These are so comfortable! They look fantastic. They shipped really quickly and came fully assembled. Delivery was a breeze. Highly recommend
Date published: 2021-09-28
Rated 5 out of
5 by
Anonymous from
Love these chairs!Very comfortable chairs. Beautiful design! Love them ..
Date published: 2021-08-28
Rated 5 out of
5 by
Karlie from
A must for your kitchen!Love these stools! They’re sturdy, the color is beautiful, and I love that the fabric can be easily swapped.
Date published: 2021-08-24
Rated 5 out of
5 by
KS Philly from
Glad I splurgedHigh quality, comfortable stool. Worth the price.
Date published: 2021-08-22
Rated 5 out of
5 by
AndyL from
Dayna StoolGreat quality and looks. The seat cushion material is nice, but the build lends itself to being reupholstered easily as well for a more custom appearance.
Date published: 2021-08-17
Rated 5 out of
5 by
PBC Charlotte from
Dayna stoolsI ordered the Dayna counter stools in green. Absolutely love them! Nice comfortable large seat and love the look! One if my favorite things I’ve bought from Ballards! Highly recommend!
Date published: 2021-07-26
Rated 5 out of
5 by
Teri H from
Nice Dayna StoolsLovely design, generous seat, sturdy construction. Reupholstering with performance fabric recommended. Took six months but satisfied with product.
Date published: 2021-07-25
Rated 5 out of
5 by
Leanne314 from
Exceptional quality!I know the shipping is aggressive, but they come fully assembled, packed beautifully and were delivered WITHIN DAYS of me ordering them. I ordered the cream/white and could not be more pleased. They are exactly what our kitchen facelift needed. Slight distressing which I wasn’t expecting, but it adds a certain charm and uniqueness to the stools. And they’re actually comfortable!
Date published: 2021-07-24
Rated 5 out of
5 by
Philomena from
Quality and look.Lives up to promise. Love the look and quality. Only downside is the unexpected wait but in the end it was worth it.
Date published: 2021-07-19
Rated 5 out of
5 by
Deb_Shopper from
Worth the wait!Thanks to other reviews and pictures, I decided to order these in May. I just received them and they are sturdy, well made and beautiful. The wood grain does not show; they truly are a matte black. I can’t wait to dress them up with wreaths during the holidays. The cushions are more beige than off white so I may cover them and am glad to have that option. Shipping was pricey but I did use a 20% off event which helped.
Date published: 2021-07-15
Rated 5 out of
5 by
Hhefner from
Beautiful!Not only a work of art, but also comfortable and well constructed.
Date published: 2021-07-08
Rated 5 out of
5 by
Grandmillenial Me from
Ultimate Grandmillenial CounterstoolI absolutely love these stools. I ordered some from Serena and Lily that cost twice as much and sent them back! These have a beautiful finish, great proportions, are comfortable and make such an elegant chic statement
