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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Dayna Arm Chair is rated 4.7 out of 5 by 95.
Rated 5 out of 5 by from Very nice chair. This chair is beautiful! The color is exactly as shown in the catalog (I ordered the blue.) It is very sturdy, and the price is very reasonable for the quality. The packing was more than adequate. I would definitely recommend this chair.
Date published: 2016-09-03
Rated 5 out of 5 by from Love these chairs! I have been looking at these chairs for over a year and finally purchased them. I could not be more pleased with my purchase. They are very well-made and exactly as pictured. They came securely packaged and in perfect condition--the shipping was very quick as well. These chairs are a wonderful addition to my dining room and I could not be happier with my purchase!
Date published: 2016-07-21
Rated 5 out of 5 by from Beautiful, solid chair Just got my order of two arm and two side chairs. They are beautiful, well made and I received them promptly. I searched everywhere for a Chippendale "bamboo" style chair to match my glass top "bamboo" table. Similar chairs cost 3 to 4 times as much. Very happy with purchase. Just a note but the cream color is cream not white. I may rattle can them true white after I think about it a while.
Date published: 2016-04-04
Rated 5 out of 5 by from This chair is perfect! I ordered this chair to use with my black desk in my office. It was packed very well and arrived without a scratch. All we had to do was remove it from the box and sit in it. It is well made and fits in very well with my Asian decor.
Date published: 2015-10-16
Rated 5 out of 5 by from Beauty and quality This chair was the finishing touch to my beach inspired living room. I was thrilled at the quality. I purchased two to use opposite my sofa as accent chairs and was concerned that they would be too small. They are the perfect size and the open lattice work on the back allows the sun to shine through and keep an "open" feel. I am so glad I purchased them!
Date published: 2014-09-26
Rated 5 out of 5 by from LOVE THESE CHAIRS! I love the transitional style of these chairs. They fit right in to my beach decor, but would be at home in almost any setting. They are solid and sturdy, but still relatively light and easy to move about. The construction will make it simple to cover the seats to match my decorating. They are so versatile! I am using them in my office, bedroom, and dining room.
Date published: 2014-07-27
Rated 5 out of 5 by from Wonderful Chair I just received two Dayna arm chairs in the white color. They are just perfect and very well made. I wish the white had been a little more creamy, but it is a soft white and not a stark white so I can use it in my room. I was a little disappointed that this chair is upholstered rather than having a loose seat cushion (wasn't clear to me in the description#. That's probably one distinction between the Dayna collection and Macau collection. The seat fabric is beige and white. Very neutral. Again, worked well in my room but I'll probably change the cushions at some point just to give the chairs some pop. Overall though this chair is sturdy, well constructed, has a nice wide seat #I'm overwight and I fit fine in the chair) and just lovely. I would recommend it to anyone.
Date published: 2014-02-18
Rated 4 out of 5 by from Dayna chair Very well made, smaller-scales chair. Perfect for dining table or accent piece. Very hard cushion so not comfortable for long-term sitting.
Date published: 2020-09-08
Rated 4 out of 5 by from Nice, but... It's a pretty chair but, not as comfortable as I expected. I wish it came in a white, white. If it did I'd buy more.
Date published: 2020-04-26
Rated 4 out of 5 by from Discontinued color I bought 6 of these chairs in “mint” color last year. I wanted to buy 2 more this year but the color was discontinued. Very disappointing. I had to add 2 cream colored for head of table, mix match. Love the chairs but unhappy with discontinuing a color so quickly!
Date published: 2020-03-28
Rated 4 out of 5 by from Perfect but poorly painted I love the Dayna chairs and counter stools. The only flaw and not knowing when ordering is that these are painted, and some of the parts are missing paint and a light colored wood comes through. It’s on every chair I own (1 chair and 3 counter stools) . I purchased this chair for my vanity. It’s perfect other than that. I will still purchase the Dayna bench to complete my collection.
Date published: 2019-08-10
Rated 4 out of 5 by from Perfect Accent Chair Great value and perfect for the spot by the armoire.
Date published: 2018-11-29
Rated 3 out of 5 by from Beautiful to the eye but Plastic or Wood?Puzzling. The chair LOOKS really nice but when one gets closer or sits down EVERYONE says the frame is plastic. I know I asked the person that took my purchase who said that it was wood but now I can see that it DOES look and feel like plastic. Comments??? Thank you.
Date published: 2020-08-19
Rated 3 out of 5 by from Strange finish The chairs are built well but the oak finish is less than to be desired.
Date published: 2020-02-14
Rated 3 out of 5 by from Misleading description We ordered the grey as description said WARM GREY...it is a BATTLESHIP GREY like the Navy ships...dark and ugly. Style and size fine. Very misleading description.
Date published: 2020-01-24
Rated 3 out of 5 by from Beautiful Chair, but not comfortable Love this style of chair. It's really beautiful. Biggest complaint is that it's not comfortable at all. Stiff cushion and having your back against the chair doesn't feel great.
Date published: 2018-08-23
Rated 3 out of 5 by from Color perfect and design and size I nearly sent it back when I sat on it, as it is as hard as a rock and I thought there was a separate cushion it is one single piece on permanently, so to have it recovered and repadded would have cost me a fortune so I left it that way because the chair is perfect in every other way. It is just in a casita that gets very little use, so as uncomfortable as it is, it is only for a guest to sit in to put socks and shoes on. Just wish it was more comfortable and had the separate cushion.
Date published: 2017-02-13
Rated 3 out of 5 by from nice chair but not what we were looking for We ordered two in the cream color, the chairs are good quality overall, seem sturdy and well built, but the rubbings meant to make the chair appear distressed look a bit fake and give the chairs a cheaper feel. Also the chairs were too small for the area we had in mind, but that was not the fault of the chairs, of course. So unfortunately they will be sent back. Also, it is not so clear from the catalog description that the cushion is upholstered rather than removable (as in cushion with ties), which is important to note if you have in mind changing the cushion for another color.
Date published: 2016-11-07
Rated 2 out of 5 by from Pretty Chair Online, but... The paint finish was "shiny" and I expected it to be more matte. The chair is uncomfortable when you lean back into it. Returning it was so hard, we still have it sitting in our garage, where it will never be used.
Date published: 2020-03-21
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