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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 57 reviewers.
Rated 2 out of 5 by There is no back to this console Potential buyers should be aware that there is no back to this console. It is also recommended that you anchor it into the wall so that it doesn't topple forward. Had I known all of this information, I would not have purchased it. That being said, I have not anchored it to the wall and have placed heavy items on the bottom shelf, toward the back and only light items above. It was too much of a hassle to ship back. October 5, 2015
Rated 5 out of 5 by Versatile Piece I purchased this as a second server in my dining room. I have large glass serving bowls and platters in it which look great. My table is an old Menonite handmade oak trestle table with banana leaf parsons chairs. The server doesn't look out of place at all; it's quite complimentary. We move every 24-36 months due to my husband's job so I know if this piece doesn't fit in my next dining room it will look good just about anywhere else. September 20, 2015
Rated 4 out of 5 by Very Pretty Scrollwork but More Black Than I Expected As per my other reviews, the D'Aurey console was part of a large shipment from Ballard which was sent to me here in Australia. I consolidated shipping so it's been about nine months from ordering until receiving but I love this piece and it was worth the wait. I love having different accent pieces so that all is not too matchy matchy. The D'Aurey is quite airy and perfect for an extra serving surface in our dining room, never mind the useful storage it provides. The filigree ironwork DOES give an impression of New Orleans. I was surprised it was blacker than I expected. I ordered the "Rust" color expecting a reddish brown. It's not. It's very black. But it's okay as the black coordinates with the long casement locks on an oak vitrine in the dining room. Overall, I'd definitely recommend this console. It's useful and very pretty. July 16, 2015
Rated 5 out of 5 by just as described just as described packed well arrived in good condition perfect for my dinningroom March 12, 2015
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Product:TC316-D\'Aurey Console

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