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Ballard Designs
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Customer Service

To place an order, please call
1-800-536-7551
Available 24 hours, 7 days a week.

For all other inquiries, please refer to the contact information below or visit our FAQs.

Product Information And Assembly, Replacement Part Orders

Mon-Fri 8AM - 8PM EST
Saturday 9:30AM - 6PM EST
1-800-536-7551

Mail/Fax Orders

You may download an Order Form and fax it, along with payment information, to 1-800-989-4510 OR mail the order form and payment information to:

BALLARD DESIGNS
Order Department
5566 West Chester Road
West Chester, OH 45069

Office of the President

Send questions and comments for Ryan McKelvey and the executive team topresident@ballarddesigns.com

New Product Submissions

Many fine companies contact us with exciting products to consider for inclusion in the Ballard Design catalog.
To fairly evaluate each new opportunity, we ask that you submit your product information in writing on your organization's letterhead, along with any brochures or relevant printed information that may clarify the features and benefits of your offering.
If your products meet our current merchandising needs and standards of quality, we'll contact you to discuss further business opportunities.
Please send your request and materials to the following address:

BALLARD DESIGNS
ATTN: Product Consideration
1670 Defoor Ave
Atlanta, GA 30318

Potential Vendors & Partners

Many fine companies inquire about opportunities to become a potential vendor or partner.
To fairly evaluate each new opportunity, we ask that you submit your offering in writing on your organization's letterhead, along with any brochures or relevant printed information.
If your proposal meets our current merchandising needs and standards of quality, we'll contact you to discuss further business opportunities. Please note any sample product sent to our offices will not be returned.
Please send your request to vendorconsideration@ballarddesigns.net or send a letter to the following address:

BALLARD DESIGNS
ATTN: Product Consideration
1670 Defoor Ave
Atlanta, GA 30318

Brand Marketing Requests

Incentive Programs And Volume Discounts

(800) 692.8073

You may also use our Email Form.

Visit To The Trade page for more info on our Designers Program.

Technical Issues

We want to make your online shopping experience as pleasant as possible. If you are experiencing problems uisng our website, please submit your issue using our Email Form.

Be sure to include the following information in the 'Question or Comment' area of the form:

  • Date and approximate time you experienced the problem
  • Type and version of web browser you're using (i.e. Microsoft Internet Explorer 11.0, Firefox 41.0)
  • The error message you received (Please note: it's best to copy and paste this text verbatim from the error page)
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    Welcome to your Idea Board

    When you see an item you love, drag and drop the photo here. when you Log In, You'll be able to add these items to your cart and lists.
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