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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Custom Pillow Cover - 22 is rated 4.2 out of 5 by 23.
Rated 5 out of 5 by from Gorgeous custom pillows! Our two custom pillows are the perfect complement to the Ballard banquette we purchased last Fall. Quality pillows, well made with Ballard's high standards of craftsmanship in all of their products. We are very pleased with our purchase.
Date published: 2024-08-17
Rated 5 out of 5 by from Custom Pillow Cover - 22 Love our new custom pillow cover! I was able to pick a designer fabric and match it to our drapes! So cool!!!
Date published: 2023-10-19
Rated 5 out of 5 by from Custom pillow cover 22 The design, fabric texture and quality are beautiful!
Date published: 2022-12-01
Rated 5 out of 5 by from Custom Pillows are perfect I love the option of custom Pillows, as I was able to pick out the fabric and size that fits my space. The quality is great and it didn't take as long as I thought for them to arrive.
Date published: 2021-10-15
Rated 5 out of 5 by from Custom Pillow Cover These pillows are SO comfortable! We want more! Custom pillow covers came out beautifully.
Date published: 2020-06-14
Rated 5 out of 5 by from Custom pillow with Ballard fabric Beautiful fabric with piping. Fabric is soft and matches perfect
Date published: 2020-01-24
Rated 5 out of 5 by from Love this pillow! I bought the custom pillow cover in the Citrus print with the matching pillow insert to match our loveseat, which is covered in Queen's Velvet Emerald. The pillow is gorgeous! This fabric has a tapestry-like look. It's also Sunbrella, which I suppose means we can spill things all over it, but we'll try to avoid that for now. The perfect lemony compliment to our decor!
Date published: 2018-08-18
Rated 4 out of 5 by from nice cover but get the insert right The pillow cover (coco tweed blue) is beautfiul and well-made but no know would notice because the insert is so thin; the pillow appears lifeless. I ordered (from Ballard) a 24x24 feather down insert to go with the 22x22 pillow and it is still so small. I am happy with the cover but need to figure out a new insert.
Date published: 2021-01-05
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:FW126-Custom Pillow Cover - 22