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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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Custom Pillow Cover - 18 is rated 4.3 out of 5 by 35.
Rated 5 out of 5 by from Perfect Beautiful wide selection of fabrics. Very happy with my selection. True to the designer’s word, approximately 2 weeks for completion & delivery.
Date published: 2023-07-20
Rated 5 out of 5 by from Custom pillow Lovely pique salt fabric on this 18 inch pillow. It deters the dirt and so far it’s held up very nicely. An added touch to my Cameron couch giving me extra comfort.
Date published: 2023-04-25
Rated 5 out of 5 by from Ballard Pillow Cases - The Perfect Compliment Love these pillow cases. Sturdy and beautifully made.
Date published: 2023-03-02
Rated 5 out of 5 by from beautiful pillow cover Pillow cover was nicely made and fabric repeat was centered correctly
Date published: 2022-09-26
Rated 5 out of 5 by from Gorgeous Pillow Covers! This fabric is even more beautiful in person … exceeded my expectations!
Date published: 2021-10-07
Rated 5 out of 5 by from You Want Custom Pillow Covers! Worth Every Penny! These pillow covers are perfect and the quality workmanship is well worth the wait! These covers are currently on pillows in our sunroom and I get so many compliments on them. I really enjoy choosing custom fabrics for my home. It is a fun creative project to mix and match patterns and colors to create unique spaces. I am so happy with my purchase!
Date published: 2021-08-05
Rated 5 out of 5 by from Well made and super stylish! I’m so pleasantly with my custom pillow covers in Dodie Beige. They bring a great casual chic vibe to our sunroom. I love the timelessness of the Dodie Beige print, which will look great year after year and I can easily move the pillows to our living room or bedroom. Highly recommend!
Date published: 2021-06-28
Rated 5 out of 5 by from Loads of pillows for me! Amazing! Love Ballard's selection of fabrics and the care that goes into making the pillows.
Date published: 2020-06-08
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:FW124-Custom Pillow Cover - 18