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Crawley Rug

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description. Standard Shipping This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Crawley Rug is rated 4.6 out of 5 by 22.
Rated 5 out of 5 by from Absolutely love this rug! Color and texture look just like they are pictured. Seems to be well made. Very happy with this purchase. Curls rolled out of it very easily (unlike other rugs...)
Date published: 2013-11-12
Rated 5 out of 5 by from I ordered the teal, and it is my entry rug and gorgeous The teal color that we ordered really had no hints of green in it whatsoever, it was really more blue -- a richer turquoise. My decorator spotted that and told me to order it despite my reservation on the greenish that I thought would be in this one -- no green -- it was perfect and it anchors our front hall and our house. The quality of this rug is also terrific. I had real rug pad put on this (the kind the professionals use) and it was also perfect. Thought the value of this product for the money was terrific. Thanks.
Date published: 2013-11-09
Rated 5 out of 5 by from A must have! I bought this rug in 2 colors, nickel and the mocha. They were nice and light, easy to carry and install by myself. Both rugs are beautiful and soft. I get SO many compliments from my stylish NYC friends, which says a lot as they are tough critics... Incredible value for the price. FYI, I did not need a rug pad for the large size, since the furniture keeps it in place. However, i bought rug pads for a smaller rug, and for a runner that shifted like crazy on my slippery wood-laminated floors. The rug pads are great too, so cushiony! Also a great price. THANK YOU BALLARD! No idea why my name is coming up as "jannygirl"' and the site won't let me change it. Weird
Date published: 2013-10-17
Rated 5 out of 5 by from Beautiful Rug I have nothing bad to say about this rug. We've had the largest version for over three months and it doesn't flake or wear... we love it. It's a wonderful rug and really compliments our furniture and dark wood floors.
Date published: 2013-10-13
Rated 5 out of 5 by from nice classic rug Bought the nickel rug (medium gray background w/ ivoryish-pewter design). It is a thinner rug, but looks line, is soft underfoot and has been holding up in my office w/ an office chair running over it for 1 month without any problems
Date published: 2013-05-25
Rated 5 out of 5 by from Mocha is great neutral addition to your decor Just received my Mocha Crawley rug and I LOVE IT ! The MOCHA is really a nice neutral. The damask pattern is very complimentary to my decor style. The rug is not thick but I would recommend a rug pad to make it more comfortable. Price point is excellent !
Date published: 2013-03-11
Rated 5 out of 5 by from Beautiful rug I ordered this rug in Nickel for my living room, and it is beautiful. The damask print has the effect of looking a shade or two darker depending on how the light hits the rug. However, I view this as a bonus, and am hoping it will help mask any dirt the rug is bound to accumulate over time.
Date published: 2013-02-04
Rated 5 out of 5 by from This rug is as gorgeous as the photograph! Thumbs up for my new dining room rug! The colors and quality are top notch and I would recommend this product in a heartbeat. Thanks Ballard Designs!
Date published: 2013-01-28
Rated 5 out of 5 by from excellent rug I am very happy with this rug, though you definitely need to get the pad as it slips and moves on hardwood floors. It was rolled up when it arrived, and it is taking some time for the edges to "uncurl." I had to place heavy objects on the ends for a few days to help that, so don't order this thinking you can just throw it down right away. It is still not fully "uncurled." But overall, it looks and feels great, and it works perfectly where I placed it.
Date published: 2013-01-11
Rated 4 out of 5 by from Lovely but very lightweight I had a red dining room that I wanted to neutralize to better blend with the adjacent rooms and when I saw this rug I knew I wanted to revise the room around it. Having ordered the sample, I knew it was lightweight, synthetic, and far inferior to the rug I was replacing, but I loved it anyway. The design is simple and elegant and the colors (gray and ivory) just what I wanted. I only wish it was heavier and made of wool. I would have gladly paid quintuple for higher quality. In this instance, the style outweighed quality in my decision. Once the rest of my furniture arrives (much of it Ballard) I think the room will come together nicely with the rug an important focal point.
Date published: 2013-09-06
Rated 4 out of 5 by from Great Value I ordered the rug swatch/sample and it appeared to be very inexpensive and down right poorly made. Loving the on-line pattern and size, I decided to take a chance. Very glad I did! It's rich looking on the floor - adding a touch of old-world elegance with a hint of modern flair! Color: Nickel is more grey than nickel... should really have a colorist name the product's color, especially w/a rug - expensive to ship if a return is necessary. The color is a bit "off" but I'm keeping it - waiting to see if it will work with the back ordered setee from Ballard.
Date published: 2013-02-23
Rated 4 out of 5 by from Ellegant This rug is thinner than I expected but I guess that is to be expected based on the price. It is beautiful on my dark floors and looks exactly as depicted in the picutes. I wish that the edges would flatten out faster.
Date published: 2012-12-13
Rated 3 out of 5 by from Nice Rug but thought it would be lighter I don't know....still can't decide if I want to keep it. Thought it was beautiful in the pic but looks a little dirty. The colors are not as vibrant (especially the white) as I thought they'd be. Ordered the nickle.
Date published: 2013-11-09
Rated 2 out of 5 by from Crawley Rug Not impressed with the quality of this rug - very light weight, for the price I think I could have done better. Color and texture description spot on - so I am giving this a fair rating. Certainly not a carpet of importance.
Date published: 2016-03-19
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Product:RT254-Crawley Rug

Crawley Rug

Crawley Rug Swatch - Gold

Crawley Rug Swatch - Latte

Crawley Rug Swatch - Nickel

Crawley Rug Swatch - Teal


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