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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Copeland Hand Hooked Rug is rated 4.6 out of 5 by 47.
Rated 5 out of 5 by from Copeland Hand Hooked Rug! This rug perfectly complements my living room. It brightens the room and coordinates with my furniture. I've been searching for a couple of years for the right rug to brighten the area, and I'm so pleased this worked out beautifully.
Date published: 2020-08-04
Rated 5 out of 5 by from Exceeded expectations Superb carpet and believe me I was nervous ordering a $1000 rug over the internet knowing it would cost a lot to return it but we are very happy. My husband has told me a dozen times how pleased he is and how good it feels to walk on barefoot. It is in the master bedroom at our summer house.
Date published: 2020-07-20
Rated 5 out of 5 by from Exceptional It was very risky ordering a 9x12 wool rug online but we have purchased many items from Ballard and been pleased. This was exceptional! Quality, soft color and tight weaving pleased us both.
Date published: 2020-07-07
Rated 4 out of 5 by from Get A Sample First Pretty, but not as much blue as I expected from photographs (on-line and in catalogue). It's a very subdued coloration, pattern is at least half gray half blue. Background is beige, not cream. By all means get a sample before you order!
Date published: 2021-03-04
Rated 3 out of 5 by from Color is off! I just received this and this is the first time I’ve been disappointed by Ballard. The color is way off from the stock photos. It’s a very light cream background and the flowers are gray and gray blue. Not navy. Sadly, I will be calling to ask how to return this.
Date published: 2021-08-15
Rated 3 out of 5 by from Unraveled hooking I love the look but have been disappointed that the rug hooking comes un done easily. Maybe it’s because vita in a high traffic area?
Date published: 2021-04-13
Rated 3 out of 5 by from Doesn’t look anything like the picture The rug we received is very different than the picture of the rug we thought we were getting. The picture shows an ivory and blue rug, and some of the other reviews even mention the nice soft colors. However, the rug we received is ivory with mostly gray and some blue, mainly dark colors. This is not just a matter of the picture not quite matching what it looks like in real life….this is a completely different version of the product. Our rug looks nothing like the product pictures or the pictures posted by other customer. Ballard must have changed the design without updating the product photos. The rug is still decent looking and it is good quality, but for the price we paid, it is disappointing for it to not be what we expected.
Date published: 2020-12-02
Rated 2 out of 5 by from Don’t waste your money Pulls easy just walking on it. Make sure you purchase it for a area for little to no traffic at all
Date published: 2021-08-07
Rated 1 out of 5 by from Beautiful but no longevity I laid this rug about three months ago and it now needs replacing. 13x9 size. What a horrible waste. Our dog’s claws catch in the loops of the wool and it has pulled and ripped everywhere. Absolute beauty but don’t even think of buying it if your pets have claws.
Date published: 2021-09-18
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