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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
CDBC from
The perfect sisal rugThe rug is a beautiful color and is soft under foot. It is not at all scratchy like most sisal rugs. I am extremely pleased with this purchase. (There was a slight grassy odor when the rug first arrived, but the odor dissipated within a few days.)
Date published: 2022-09-26
Rated 5 out of
5 by
MelissaThib from
Perfect rugSturdy and stylish. Perfect for entry doors! Bought 2 because I liked the first one so much!
Date published: 2022-08-01
Rated 5 out of
5 by
GretchenL from
Perfect!Recently remodeled my guest bathroom and was looking for a rug to place by the vanity, something other than a plush bath mat. Could not be more please! It’s soft under the feet, non skid and fits perfectly with my decor. I’m in the process of remodeling the main bathroom and will be ordering another one! .
Date published: 2022-06-17
Rated 5 out of
5 by
Anonymous from California from
Beautiful Sisal RugI purchased this rug for my living room as I wanted a coastal look. I researched quite a few rugs and chose this one. It has a rubber backing which is great with my hardwood floors.
Date published: 2022-06-05
Rated 5 out of
5 by
Patty M B from
Love this rug!This is a great rug! I love the nonslip backing that keeps the rug nicely in place, it’s softer to walk on barefoot than other sisal rugs and the color variations help so it doesn’t show every speck of dirt.
Date published: 2022-05-19
Rated 5 out of
5 by
Sam P from
Entry way rugExcellent entry way rug! Looks very pretty and is durable at the same time.
Date published: 2022-05-19
Rated 5 out of
5 by
D Belcher from
RugIt is a beautiful and great quality rug! Just what I hoped for.
Date published: 2022-04-06
Rated 5 out of
5 by
KtCarter from
Best Rug PickBeautiful rug! Sometimes these rugs release a lot of fibers. This one does not!
We layered another rug over it and they look amazing together.
Date published: 2022-03-22
Rated 5 out of
5 by
Donna Shops from
Beautiful!This is such a beautiful rug, with the true natural color and the stay put backing. I had to go back to order two more. I’d say this is the best natural rug I’ve ever purchased.
Date published: 2022-03-08
Rated 5 out of
5 by
Cherry Girl in HR from
Terrific Sisal!I ordered this rug for our dining room a couple of years ago and gave it a glowing review. It is still beautiful, and we love it. As a result, I recently ordered another for a small eating/work/reading area off the living room. It, too, is a lovely rug and perfect over our dark hardwood floors. The rug has a non skid backing; it's easy to vacuum, doesn't show dirt, accents dark flooring, and gives a put-together but casual vibe. We are not gentle with rugs in our house...an active dog, in-out with dirt, snow, rain and mud, the Columbia holds it's own. And, it's perfectly named as we live on the Columbia River. It is softer underfoot than one might expect, is nicely flat and bound durably. Arrival on this rug was swift. This was one of three rugs I've purchase from Ballard over several years. The quality of each was wonderful, and their selections are lovely, both traditional and on trend. I turn to them first when I'm looking for home furnishings!
Date published: 2022-02-26
Rated 5 out of
5 by
Jean HBNH from
Sisal area rugsLooks great on my (enclosed) porch. Even my hubby unsolicitously commented on what great rugs they are.
Date published: 2022-02-26
Rated 5 out of
5 by
Kjav from
Highly recommend this rug!This is a beautiful high quality sisal rug. The weave is strong and durable. I purchased the espresso threads which give beautiful texture without being overtly visible. There is a rubber backing on the rug for padding and support. Of course, the dog had to gack on my new rug the first week we had it! I cleaned with a solution of vinegar and water and dried it with my hair dryer. No remaining spots show! I highly recommend this rug.
Date published: 2022-01-13
Rated 5 out of
5 by
Rita in Phoenix from
Worth the cost.The rug is very well made and a great weight. Binding along the edge gives the rug a nice finish.
Date published: 2021-12-20
Rated 5 out of
5 by
ADenise from
Great RugLooks perfect! Adds warmth under my kitchen table and completes the look. Appears to be well made.
Date published: 2021-12-06
Rated 5 out of
5 by
Maryann F from
Beautiful rugI took a chance on this, but it really paid off. i love it's softness and color. I bought a nonrubber pad because i have LVP floors. It provided extra cushion,
Date published: 2021-12-02
Rated 5 out of
5 by
Lynne15 from
Sisal rugLooks great in the living room and is comfortable to walk on. A bonus is that the cats don’t use it as a scratching post!
Date published: 2021-12-01
Rated 5 out of
5 by
Anonymous from
Sisal RugI ordered 4 of these. They are great. No rug pad needed. It has a slip resistant bottom. Very comfortable to stand on, even with bare feet. I got the navy and it is very subtle. Already had a spill and it wiped up easily. Love these!
Date published: 2021-11-21
Rated 5 out of
5 by
OAJB from
Even better than expectedWe love our rug! We needed a good quality sisal rug to layer under a smaller rug. We had to throw away a previous one from another retailer because the quality was so poor. This rug is the exact opposite- I know it will last for years to come! We have a Newfoundland Dog and our old rug would shed all over his long black coat when he laid down. This rug does not shed and is more comfortable than expected. We got the blue- highly recommend!
Date published: 2021-10-24
Rated 5 out of
5 by
Kkyzer from
Great versatile rugI’ve ordered two of these in the blue for bedrooms. Blue is subtle. Rugs are good quality hold up to foot traffic. Both were a quick ship item.
Date published: 2021-10-19
Rated 5 out of
5 by
Elaina from
Columbia Sisal RugI rug looks beautiful on my wood flooring. It feel nice to walk on and gives an excellent finished look to my living room furnishings.
Date published: 2021-10-17
Rated 5 out of
5 by
Gene M from
Columbia Sisal RugVery nice quality. The rubber backing keeps the rug from sliding on hardwood flooring. I spilled raspberries on it the first day and was worried about staining . After blotting it with water and a little solution of Tide , the stain came right out.
Date published: 2021-10-11
Rated 5 out of
5 by
MelFe from
No shedding! Great Rug!Great rug! Durable and no shedding like many sisal rugs.
Date published: 2021-10-11
Rated 5 out of
5 by
Anonymous from
Perfect sisal rugPerfect sisal rug. Beautiful color, texture and just the right size. Great purchase.
Date published: 2021-10-03
Rated 5 out of
5 by
Amy H R from
Natural Sisal area Rug with navy accent 3x5Perfect size and color. Exactly what I wanted for my boat! Great Quality and value.
Date published: 2021-10-02
Rated 5 out of
5 by
LWLankin from
We love the look and feel of this area rug!We were looking for a rug that would fit into our casual look in our living room and found it with this rug. Our living room has a tropical theme and this sisal rug fits the bill. We sweep it with a broom occasionally and that's it. Great choice. We are very happy.
Date published: 2021-09-23
Rated 5 out of
5 by
Sarahkc from
Solid BuyNice rug - I'm happy with this purchase and the quality. I bought the 3x5 for the front door. Great natural color/texture. The color is light and the blue is subtle. I don't need a rug pad - the rug is thick enough and doesn't shift around (it has a rubber backing too). Sisal is slightly scratchy so this isn't something I'd choose for a family room for example, but that's just a personal preference.
Date published: 2021-09-14
Rated 5 out of
5 by
co ca from
Really stands out among sisal offeringsThe weave and color of this rug are outstanding in a room.
Date published: 2021-09-10
Rated 5 out of
5 by
Sherrie in NC from
Natural fiber rugThis rug is surprisingly comfy to walk on. It’s not scratchy and comes with a good padded back.
Date published: 2021-08-27
Rated 5 out of
5 by
Jacks mom from
Shouting I LOVE IT!Well made, beautiful alone or alongside another rug
Date published: 2021-08-15
Rated 5 out of
5 by
ABMG from
PerfectionExcellent quality and looks. Perfect piece to complement my living room.
