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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cologne Indoor/Outdoor Rug 4.4 5 12 12
great graphic The bold graphic pattern of this soft outdoor rug catches the eye of all that see it. Everyone says how awesome it is. So glad I decided to purchase. December 9, 2012
Beautiful Rug I bought this to go in our house in the area in front of our French doors that lead out to our back deck. We had an indoor rug there previously but we found it too difficult to keep clean with dogs and people coming in and out so frequently. We love the look of this rug. The design and colors are very nice and match the other fixtures we have in this area (our family room is attached/open to the space). I like the way the rug is made as well; it is a little bit of an open weave (very tight though - you can't see through it# which gives it a nice, airy look. It's even a bit thicker than I expected which is great #still thin like an outdoor rug is expected to be but nice quality). My only "complaint" is that I wish it had a more substantial backing that would help it stay in place. We did put a rug pad underneath but I intentionally did not put something very thick b/c I did not want water, etc. to be absorbed. That has really helped with the rug slipping around but I can't imagine using this rug inside or outside without a pad #which I personally would not want outside - it would get filthy#. That's the only reason I am not giving this rug 5 stars and I would have given it 4 1/2 if I could. Still, for the money, I would definitely recommend this rug. It's very appealing and seems durable; only time will tell. I'm very tempted to buy another to have on hand when this one gives out - that's how much I like it! March 19, 2014
Love this rug! I purchased this rug to go under our pool table. It's a high traffic area and our previous indoor rug was definitely looking the worse for wear. This rug not only looks beautiful, it's color completely hides any dirty footprints. It's taken awhile for it to flatten out, but I could not be happier with my purchase! March 14, 2012
Beautiful rug! The rug shipped sooner than I expected and worked out great! The pattern is nice and bold and quality of rug is excellent. April 14, 2011
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