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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Coco Indoor/Outdoor Rug is rated 4.8 out of 5 by 43.
Rated 5 out of 5 by from Awesome rug!! I shopped and shopped for the perfect rug for my front porch sending many back. This Coco rug was a keeper! It was beautifully made, colors were exactly as illustrated, it lays flat never curling or rippling, hoses off and dries immediately, and looks so very classy. The white is a true bright white and the black is a deep shade of black. I couldn’t be happier with this purchase!
Date published: 2019-08-02
Rated 5 out of 5 by from Love these rugs I have bought at least ten of these indoor/outdoor rugs but use them inside because of the pets. If they get dirty, I just take them outside and hose them off. Absolutely love the look, patterns, colors, durability and ease of cleaning.
Date published: 2019-07-10
Rated 5 out of 5 by from Great price point So far it’s been working out great wish they came bigger !
Date published: 2019-06-01
Rated 5 out of 5 by from Great value- good design We bought this rug two months ago. It looks great in our sunroom. The color and size is perfect - and it was an excellent price for the value we received.
Date published: 2019-05-29
Rated 5 out of 5 by from COco indoor/outdoor rugs The area rug and runner are absolutely PERFECT - Love them - great addition to my home
Date published: 2019-05-23
Rated 5 out of 5 by from love these rugs We purchased these rugs last summer for our kitchen and we love them. They still look brand new and are so easy to keep clean Thank you for this wonderful product.
Date published: 2019-02-16
Rated 5 out of 5 by from Great Quality I have several sizes of this rug and will probably purchase another. It is attractive, can withstand a lot of wear and tear without the slightest damage. My two cats like to sharpen their claws on it with no damage whatsoever. I love it.
Date published: 2019-02-06
Rated 5 out of 5 by from Beautiful pattern I love this rug. It is exactly as shown and the quality is very good.
Date published: 2018-09-06
Rated 5 out of 5 by from Pulls together a look.... This is a perfect addition to our small deck. It matches the deck floor color and the umbrella. I purchased the mocha shade but would of loved the black and white also. Excellent quality and durability. Adds a barrier between little feet and blazing hot deck boards in summer.
Date published: 2018-06-11
Rated 4 out of 5 by from Indoor/ outdoor rug Like the color and look. However like another review mentioned it doesn’t lay flat as of yet. Otherwise very quality rug.
Date published: 2019-12-31
Rated 4 out of 5 by from Area rug They should not roll it so tight, it still has marks on it and could not close my front door because of it. Had to use tape to keep it flat for a while. Quality is excellent.
Date published: 2019-09-30
Rated 4 out of 5 by from Nice rug, great style, rougher than I expected Overall a good rug at reasonable value. I really like the style and quality seems good. The rug is a little rougher than I expected vs other rugs I have of the same/similar material. Great for an entry way or a high traffic area with lots of shoes worn. Probably not as ideal for an entertainment area (family, living room, etc) in a colder climate as the material is thinner, rougher, and has less give
Date published: 2019-08-19
Rated 4 out of 5 by from Rug Review I bought two (2) of these rugs. Love the color & size of these rugs! They arrived quickly, in rolled packages. One rug quickly flattened out, am still waiting for the other rug to lay flat without ripples on edges!
Date published: 2019-07-06
Rated 4 out of 5 by from Love the runner! Very happy with the Coco/outdoor rug. Looks great on my porch!
Date published: 2019-04-07
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