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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Chinoiserie Salt & Pepper Set is rated 4.7 out of 5 by 101.
Rated 5 out of 5 by from Beauty and Function These are a lovely addition to our blue & white collection, plus they work well!
Date published: 2023-08-18
Rated 5 out of 5 by from Blue and White Perfect addition to my blue and white collection. Very generous in size too.
Date published: 2023-04-17
Rated 5 out of 5 by from Beautiful with purpose These are so prety. Unfortunately, I dropped one on the tile floor and it shattered. I bought a second set.
Date published: 2023-01-06
Rated 5 out of 5 by from A request for a plastic plug !!! The salt & pepper I love them BUT… one came without the plastic stopper… I WAS AWAY WHEN THEY CAME AND DID NOT KNOW TILL NOW. I gave you a 5 star because I believe you will send me a stopper and they will be perfect. Please let me know you read this review and will honor my request. I have bought many things from you.
Date published: 2022-10-16
Rated 5 out of 5 by from Thank you, Ballards I am pleased with my purchase. The salt and pepper shakers are exactly as they were portrayed in the ad.
Date published: 2022-09-25
Rated 5 out of 5 by from Beautiful! They are lovely, and go well with my other blue and white dishes.
Date published: 2022-09-09
Rated 5 out of 5 by from Chinoiserie cute These are perfect for mix & match blue and white tablescapes
Date published: 2022-08-13
Rated 5 out of 5 by from Lovely! These Chinoiserie S&P shakers look nice in the images, and they're even more beautiful in person! A great size that holds a substantial amount of S&P, a good fit in the hand, and simply wonderful in form, function and delight.
Date published: 2022-07-22
Rated 5 out of 5 by from I LOVE this salt and pepper shaker set!! I have wanted this salt and pepper set since I was gifted a set of twelve place settings two or three years ago by my children. I have never enjoyed any of my china as much as this pattern by Bunny Williams. When we have a dinner party I felt the salt and pepper would really add to my table settings.
Date published: 2022-02-21
Rated 5 out of 5 by from Lovely salt & pepper shakers These lovely salt and pepper shakers were perfect! I got them for my boss for Christmas, and they were actually bigger than I thought they would be! She loved them! They were just gorgeous in person.
Date published: 2022-01-22
Rated 5 out of 5 by from Chinoiserie Salt & Pepper Set They’re beautifully paired with my blue and white Staffordshire collection
Date published: 2021-10-05
Rated 5 out of 5 by from Very pretty! Love these! They go beautifully with my blue and white China.
Date published: 2021-10-04
Rated 5 out of 5 by from Great set Love these little Chinoiserie gems, the design and color are so pretty and the size is just right. They "shake" out the salt and pepper at the right amount.
Date published: 2020-10-17
Rated 5 out of 5 by from Perfect! I love Chinoiserie anything and these were perect.
Date published: 2020-10-14
Rated 5 out of 5 by from Beautiful chinoiserie touch with function too! Very nice. Decorative and functional. I love them.
Date published: 2020-10-09
Rated 5 out of 5 by from Be sure to look at the small items in all the pics We have a set of blue/white china but no salt/pepper. When I saw these - had to have them! They are just the right size. Where is the butter dish?
Date published: 2020-09-20
Rated 4 out of 5 by from Pretty and functional Lovely salt and pepper shakers that really dress up a table setting
Date published: 2024-06-04
Rated 4 out of 5 by from A bit of a disappointment I admit to being somewhat disappointed by this salt and pepper set. The shade of blue isn’t what I expected ; it’s more of a cornflower blue, a brighter blue than other chinoiserie I have.
Date published: 2024-03-23
Rated 4 out of 5 by from Missing stopper Clear stopper for bottom of pepper shaker is missing. Called and spoke to customer service rep. They will send me the missing part in 3-7 business days.
Date published: 2022-08-11
Rated 4 out of 5 by from Light blue Blue is more royal/lighter than my other blue/white dinnerware but blended nicely
Date published: 2021-04-09
Rated 3 out of 5 by from Very cute These are super cute salt & pepper shakers. However, they don’t look quite as nice as they do in the catalog. The blue isn’t nearly as dark and crisp looking.
Date published: 2021-05-11
Rated 3 out of 5 by from A little disappointing... While the salt and pepper set is pretty, they don't work that well at dispensing salt and pepper. The plastic stopper at the base is very flimsy and I sense it/they won't last long or hold tight to the opening. They were expensive and I wish I hadn't purchased them, honestly.
Date published: 2021-03-04
Rated 2 out of 5 by from Disappointed They’re really cheap looking for the price.the stamping doesn’t even line up. The color isn’t consistent. Just…meh.
Date published: 2022-02-07
Rated 1 out of 5 by from So disappointed and had such high expectations!! I have always loved everything I purchased from Ballard Designs. I have wanted to buy these salt and pepper shakers for a while and decided with the 5* reviews to buy them while they were recently on sale. First - I have many pieces of Blue & White Chinoiserie (china, vases, etc.). I expected these shakers to match all of my others. No - these are stark white and pale blue whereas my others are creamy white and darker blue. Then there is the stopper on the bottom. OMG - the plastic stopper is so flimsy that it fell out from the weight of the pepper when my husband picked it up. Pepper went everywhere! It costs too much to send them back so now they are positioned in my china cabinet where they will stay. Very disappointed!
Date published: 2024-01-08
Rated 1 out of 5 by from Chinoiserie Salt and Pepper Shaker I’m sorry I purchased this set the photo of the S/P shaker set look so vivid and colorful unfortunately the set I received is so faded not like the photo at all with the shipping charge to purchase and return not worth it to return BIG disappointment
Date published: 2022-08-16
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