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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chianni Trestle Table 4 5 39 39
Fits my space, look beautiful except .... I had a very difficult time finding a 36" wide table. This one perfectly fits my space and is very solid and heavy. I have 'pickled' cabinetry in my kitchen and dining room area with a very slight pink cast. The Belgium Oak stain has a finish which blends beautifully with the cabinets. The table I received came with three flaws: first, the top table top pieces do not but together evenly, second, there is a pretty good flaw in the outer side of one the trestles, and third, the wood design on the table top edged pieces do not match well. One or two of these I would have just let it go, but having the third was the deciding factor for an exchange. After the following the chain of command a little bit, I was amazed at the excellent Ballard customer service. Not only are they changing the table out for me [with the same style and finish], but also reimbursing me the money I paid for a carpenter to put it together. Assembly was not that bad, except the delivery men took the instructions with the packing material, and as I said, the wood is quite heavy. Pretty much a two man job, with one just holding the pieces in place while the screws were set. I am hoping the replacement table is in better shape then the one I currently have. If not for the intial problems mentioned, I would easily assigned 5 stars to this purchase. January 2, 2012
nice table terrible finish great delivery Ordered this table in rubbed black which has red coloring showing through on the edges. Delivery was great as the table came quickly. You do have to assemble yourself although it is not hard to do, my husband did it by himself. Looked very nice and fit my smaller room perfect. There is a groove running around the table about two inches in from the edge. This is constantly fillling with food, crumbs, etc. because we do eat at our table. I've run a toothpick very gently in this crack because that is all I could find to fit. The paint in the groove has come off because of this but I can't get the food out unless I do it. Also the finish at the corners of the table is starting to chip off and has also cracked on the pedestals of the trestle base. I would expect a better finish for the price of the table. We bought our table in Nov 2010 and it is at our cottage which we only are at on the weekends and during the summer so it has not seen that much use. The table is a very nice looking table although I think it would be cramped with 10 people at it, 8 would fit much better. I could not recommend to a friend because the price does not justify the poor finish. Maybe the wood stains are better I don't know. I will have to refinish this table at some point which should not be an issue with a table at this price. August 3, 2011
Pretty to look at, but not the most practical! We have had this table as our main Kitchen table for 6 years now. We purchased it in the distressed oak, and have the matching bench seat as well. I love the size, style and color of the table and bench, but that's where it ends! The table now looks HORRIBLE! Granted, it gets a lot of wear. Daily meals, kids homework, playtime, gathering space, etc., which may not have been the intention of the manufacturer, but for the price, you would expect to be able to use it. The top of this table is a veneer, and the finish is almost completely gone in spots. The Poly top coat was gone within the first 6 months after purchasing. We have re-poly'd it several times, but that has not stopped the damage. The groove that goes around the entire table is impossible to clean...using something to remove the trapped crumbs and debris only removes the dark finish they have covered it with (and please note, the groove is the EXACT size of a cooked spaghetti noodle...) The veneer itself is very soft, so for example, if you write directly onto paper without a protective layer between the paper and the table top, the writing will press into the veneer. If you drop a piece of silverware onto the table, expect a dent. If you sit a lukewarm plate or dish onto the table, you will get a discoloration ring. Do not expect for the original finish/color to last. This is a beautifully styled piece, and would look great in magazine pictures, but if you live in the real world and need your furniture to match up, then consider another piece! I am now researching the best way to paint this and still get a few more years out of it to make up for the price we paid. Good luck! October 25, 2012
Perfect fit for my dining room I had reviewed this table and was a little hesitant to order after reading some of the reviews. I was looking for a new dining table to replace a very large & very expensive glass table that I had. My kids & grand kids have grown so much in the past 15 years that space was tight. I researched endlessly and finally decided to take the plunge and purchase this narrower table. It's beautiful and fits the area perfectly (I, of course, had measured before ordering). The delivery was a little problematic, because the delivery guys insisted that I had all the pieces ~ not so, the thin bar that connects both sides was still in the box which they took with them. After moments of panic, and being rather upset as I had specifically asked about the 3rd piece, my daughter came up with the idea to use caller ID to look up the delivery guys phone # from the call he had made before arriving. The piece was found and returned immediately. I'm only stressing this here for the next consumer to realize that there are 3 parts to this table and not go through the same stress that I had. The table is just as pictured, and fits beautifully with my other Italian/European furniture. There wasn't a mark on it, and even though it's not solid wood it certainly looks very elegant. I'm extremely pleased with both the look, and the price. Ballard's customer service was great, they felt my pain..... So all's well, I've forgotten the little blimp, and am all set for a big Easter brunch ~ I'll be seating 9, no problem! March 23, 2012
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