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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 50 reviewers.
Rated 2 out of 5 by Terrible Quality I bought this table 5 yrs the black to have as our everyday kitchen table. While the size and style were perfect the finish has not held up at all and this is even with our family using placemats at every seating. the groove that runs around the edge is just plain stupid every crumb goes directly in there and does not easily come out. The leaf which we do not use often sat packaged for probably 6 months and when I finally unwrapped it it was cracked & the finish was duller than the table so without a tablecloth it is unusable. My husband will not allow me to buy any furniture from Ballard b/c of this unfortunate purchase! October 4, 2016
Rated 5 out of 5 by Beautiful table that came with shipping issues Once we finally received the table and matching bench we fell in love! Took longer than expected to receive table and then realized we only received one of two boxes for the bench. Less than stellar shipping company. We purchased the grey color and it's lovely! It's not distressed but definitely fits in well with grey and cream colors. Like all the reviews said, the table is extremely heavy. Two fit men were able to walk the table top into our moving van. And we also stained the top with two coats of clear poly as suggested. Another amazing perk is the leaf which is easily stored under the table and pops out whenever you need. This is a great quality table, especially for the great price! August 23, 2016
Rated 5 out of 5 by Great table! I've had this table for over a year in a rental beach condo and it looks as great today as the day it was delivered. It is the perfect size and looks very upscale. I love it so much I'm going to get the same table for another beach condo. February 13, 2016
Rated 3 out of 5 by Beautiful table, but be careful. Veneer construction warped easily. We bought this table over a year ago for our dining room and LOVED it. It's beautiful and was perfect for our decor. Unfortunately, we used the table as a 'bar' over the holidays and the condensation from our ice bucket warped the veneer tabletop. I've never had this problem with any other table and was surprised the veneer buckled that easily. I now have to keep a table runner on at all times to hide the warped spot. Beautiful design but I expected better construction at this price point. January 31, 2016
  • 2016-10-26 T08:39:30.116-05:00
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Product:TD145-Chianni Trestle Table

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