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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
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Charlotte Drapery Panel is rated 4.9 out of 5 by 11.
Rated 5 out of 5 by from Fabulous drapery panels I purchased the Charlotte panels, and I am very pleased with the fabric, the lining, and the craftsmanship. Would definitely recommend!
Date published: 2019-05-12
Rated 5 out of 5 by from Fabulous Panels! The quality is excellent and the color is just Wow! Lots of compliments.
Date published: 2019-04-22
Rated 5 out of 5 by from Absolutely beautiful These panels have all the hallmarks of custom curtains; substantial weight, lining, deep hems, backing at drapery pin areas and a lush drape. They are the perfect finishing touch for our living room. Divine.
Date published: 2019-01-21
Rated 5 out of 5 by from Superb product! These drapes not only are a beautiful blue pattern, but the quality of the material is wonderful! They are exactly what I wanted for my arch window and I have received compliments from everyone who has seen them!
Date published: 2017-08-05
Rated 5 out of 5 by from Well constructed The Charlotte Drapery Panel is constructed very well. I sew and did not have the energy this time and these panels were exactly what I was looking for. There are several different kinds of blue in the pattern and can be paired with many colors. The backround color is more cream than white, but still look good against the white walls in my dining room. They are costly for curtains but do give you a custom look and came in the 108" which I needed, which can be often difficult to find with good construction. I am very happy with my purchase.
Date published: 2017-07-19
Rated 4 out of 5 by from Pricey but pretty I’ve been eyeing these curtains ever since they came out and recently purchased them on a sitewide sale day. I needed to dress two windows so I purchased four panels. Ballard’s picture of them in the full room setting with the furniture and rug really helped in my decision to purchase them, for although the pattern is a little bit big up close, it really does resemble ginger jars. These drapes add a nice traditional look to our high-ceilinged great room and go well with our blue and white ginger jar style vases. The fabric has a soft sheen to it and the lining provides sun protection and lends to the polished look.
Date published: 2017-03-16
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