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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Chandler Headboard is rated 4.5 out of 5 by 43.
Rated 5 out of 5 by from Perfect! It's perfect in every way and even was easy to install. It's beautiful and I love it!
Date published: 2019-11-08
Rated 5 out of 5 by from Headboard This is a very high quality headboard. We are very happy with the style and fabric.
Date published: 2019-10-21
Rated 5 out of 5 by from Beautiful and classic Beautiful and classic headboard - exactly as pictured! Would definitely recommend, and I’m sure I will purchase more headboards from Ballards!
Date published: 2019-09-16
Rated 5 out of 5 by from Classic headboard This is a beautiful headboard. I love the classic design and nail heads. I ordered the Audrey pom pom quilt in indigo to go with it. BEAUTIFUL!
Date published: 2019-09-01
Rated 5 out of 5 by from Attractive Headboard at a Good Price We purchased this headboard in the natural fabric. It is a true beige with a subtle flecks of slightly darker beige threads. The headboard was carefully packed. It was easy to attach to the metal bed frames. The height of the headboard is adjustable. The headboard is sturdy. We are very pleased with the quality of the headboard and the Ballard online purchasing experience.
Date published: 2018-11-01
Rated 5 out of 5 by from Bang for your Buck! I love this headboard—the color, price and style. It was easy to install, too. My husband did add a few extra screws, and it has been sturdy and fine.
Date published: 2018-02-07
Rated 3 out of 5 by from Hardware needs improvement Happy with appearance. Not happy with hardware to attach headboard to bed frame.
Date published: 2019-07-29
Rated 2 out of 5 by from Disappointing! The fabric was pulled so tightly by the nailheads that there were stretch marks in the fabric all across the top of the headboard. Also, where the headboard attached to the bed frame, we had to struggle to make the width fit!
Date published: 2021-04-15
Rated 2 out of 5 by from Poor Quality Control The nailheads are uneven in two places. We discovered this a couple of weeks after delivery of the piece, because we were painting the room and didn't put it into place right away. Across the top of the headboard near the center, the nailheads dip down, ruining what should be a straight line. There are also fewer nail heads down one side than the other. It's too much trouble to return, but I'm not happy with the quality control department. This headboard should never have left the factory!
Date published: 2020-08-21
Rated 2 out of 5 by from Quality of headboard. We didn’t find this headboard the usual quality for Ballard. It has creases where the nail head is all the way across the top. Also, it doesn’t secure very well .
Date published: 2020-06-06
Rated 1 out of 5 by from Very poorly designed See the attached photo for reference: This is poorly designed, and it seems like it has been designed entirely to make it less expensive to ship, but at the expense of sturdiness. In most headboards that I’ve owned, the legs are fixed, are part of the construction of the headboard and come down directly from the bottom of the headboard. This one has legs that are attached to the back of the headboard. They are attached, for shipping, at the top of the leg, on the back middle part of the headboard. Once you remove it from the packaging, you swing the leg down and secure it with another bolt. You need to raise the headboard so that it sits above the top of the mattress by unscrewing all bolts and raising the headboard. The problem with doing this is that it raises the center of gravity of the head board, and with such flimsy, thin legs, the headboard becomes extremely wobbly. If you keep the headboard lower, then you can’t slide the mattress all the way up to the top of the box spring. Also the pilot holes which are hidden behind the cheap fabric that covers the legs don’t line up with the standard metal bed frame I have. Once piece of advice if you get this is to use larger washers for the screws that attach the frame to the legs. The ones they provide are small and, in my case, not large enough. I had some 1/4x1 stainless steel washers on hand and they work well. Bottom line: if I had known how chintzy and flimsy this thing is, I wouldn’t have purchased it. I’m going to give it a couple of days before making a final decision, but I was expecting to be impressed with this, and so far it doesn’t come close to impressing me.
Date published: 2020-12-24
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