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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Ceylon Teak Wingback Occasional Chair is rated 4.3 out of 5 by 4.
Rated 5 out of 5 by from Better than the pictures! Beautiful chair. Lovely teak. Very sturdy and well built. Arrived really well-packed. Easy to assemble. Encourages me to choose more Ballard Design products.
Date published: 2017-11-21
Rated 5 out of 5 by from Even more beautiful in person The color and texture of the teak is absolutely beautiful and I love the detail, especially the back of this chair.
Date published: 2016-09-16
Rated 4 out of 5 by from Almost They were so close to hitting it out of the park with these chairs, but there are a couple issues that give me pause. First, the good: 1. Aesthetically, they're amazing. This is the best thing about these chairs. Very different and cool looking. They don't look like a typical teak chair. I LOVE the look. 2. They come with cushions. That's very convenient. Yes, the cushions could be way more comfortable, but most chairs at this price point don't have cushions. It's also good to know that nicer cushions are available when the complementary cushions wear out. 3. There is nothing complex about assembling these chairs. 4. The chairs look great! Oh, I said that already. The not so good: 1. The comfort level is just ok. It's not the cushions (though that would make a difference), it's the depth. The chairs need to be 3-5 inches deeper. At first it feels like you're being pushed forward a little. Then, after you sit for awhile, you think, well, it's ok. Maybe, I should I keep them. They look so good. But you never think, these are really comfortable chairs. I did not expect a lounge chair feel. I knew it would be a straight back, but I grew up with wingback chairs, and they were much more comfortable than these chairs. 2. It's takes a while to assemble these chairs if you just use the wrench and screws that they came with. The first chair was easier. There was just one screw that was difficult to turn. I ended up stripping it, and because it's not in far enough, the cap won't stay on. For the 2nd chair, I got all the screws in the whole way, but some spots are just not flush. When I have the energy, I need to take it apart and try again. I'm sure assembly will be easier and less time consuming if you have at least 2 people and electric tools. 3. The caps (that cover the screws) come off easily, even when the screws are in far enough. It just doesn't look as finished without the caps. This is where you get into, hmmm, I just spent a whole lot of money for these chairs. Should this be happening? 4. As another reviewer mentioned, there is some mold. It was easy to wipe off. I don't think my chairs had nearly as much as hers did. Water dripped out when unwrapping the chair. It hasn't rained here recently, so there must have been some water where it was packed. I asked 3 other people for their opinion about the chair. Everyone loved the look. 3 of us had questions about the comfort. 1 person expressed no reservations about the comfort. No one thought that it was flat out uncomfortable. I am keeping the Ceylon wingback chairs because of the aesthetics and because the comfort is acceptable. I also purchased the Ceylon lounge chairs. They don't compare aesthetically to the wingback. I am returning the lounge chairs. The depth is also an issue, and I need some chairs that you just want to sit in all day. Ballard, please just make these chairs at least 3 inches deeper. No other teak furniture will compare if you do that.
Date published: 2018-05-01
Rated 3 out of 5 by from Looks great but not that comfortable The chair is well built and lovely on my patio. The cushions are stiff (not comfy) and do not drain as well as my other cushions from another manufacturer. I also found the seating to be very shallow. If you are a tall person, then you will find the chair quite upright. This is not deep seating!
Date published: 2017-07-03
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Product:JC145-Ceylon Teak Wingback Occasional Chair