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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Ceylon Teak Sofa with 3 Cushion Sets is rated 3.4 out of 5 by 30.
Rated 3 out of 5 by from Pretty with some issues The sofa looks great, especially the frame. Assembly was fairly straightforward, but the wooden plugs would not stick in several places, so that was a bit frustrating. The biggest issue I have with this sofa is that the cushions are rough, and the cushion covers are not removable. For the price, I would have expected a better quality material that can be washed easily. I am also not very happy with the "sand" color, which has a yellowish tint. We decided to purchase another sofa for our sunroom and will put this one outside--it is not comfortable enough for indoor lounging.
Date published: 2015-07-02
Rated 3 out of 5 by from Attractive Good looking but not good for napping. Supports hit in all the wrong places and fabric is scratchy.
Date published: 2015-06-03
Rated 2 out of 5 by from Not worth the money, horrible experience Our entire experience was horrible with Ballard. We received the wrong furniture and they were going to charge us more for the accidental furniture they sent us. Finally got our set weeks later and had to store the accidental 13ft furniture couch they sent. Unpacking: took us 2 hours to unpack each piece of furniture (we had one couch and two chairs)= 6 hours total. The amount of cardboard and styrofoam was insane- it will take us 3 months to get rid of all the cardboard (our recycling comes every two weeks so to get rid of 40 pounds of cardboard will take months) we have no idea how to get rid of the styrofoam- probably need to pay extra money to get a dumpster to throw away another 40 pounds of styrofoam. Putting the coach together took another two hours (6 hours total for the entire set). The wood/teak is great quality but they either didn't drill the holes deep enough or gave us screws that were too long so that we had to drill them deeper in order for the screws to go all the way in. The wooden buttons that cover the screws did not stay in, we had to then super glue them in. The cushions are super thin and will probably need to be replaced within a year. We recorded an entire video showing the assembly issues- my husband is a carpenter and he goes into detail on the issues for the screw holes and how to solve it. BUT no one from Ballard even acknowledged it. We shared this video so that you could work with your team to find a solution and it probably never got looked at- such a shame for a company to not utilize feedback to make their experience and products better. I would not purchase another piece from this company. The amount of money we paid should have resulted in the furniture coming assembled (we had to pay for special shipping AND put the furniture together), the cushion covers should be removable so that you can clean them, but instead they are not, we shouldn't have had to take out any power tools to make the furniture come together or super glued the wood buttons on. In addition, the amount of packaging is disgusting- such a shame that they can't figure out how to use less waste- if we didn't have a garage the cardboard and styrofoam would be sitting outside for months or blown away that is how much came with it.
Date published: 2021-07-14
Rated 2 out of 5 by from I want to love this but I don’t. It’s miserably hard and uncomfortable to sit on. I would send it back but there is no way I can pack it back up. I looked up ordering some softer cushions but it would cost me another 900.00. Plus the picture looks white and the color is very creamy.
Date published: 2020-07-07
Rated 2 out of 5 by from Love the design but very hard! I want to love this but I don’t. It’s miserably hard and uncomfortable to sit on. I would send it back but there is no way I can pack it back up. I looked up ordering some softer cushions but it would cost me another 900.00. Plus the picture looks white and the color is very creamy.
Date published: 2020-06-11
Rated 1 out of 5 by from Horrible company I bought $11,000+ worth of this furniture line for 20% off before I received all the items it went on sale for 30% off and free shipping- they wouldn’t honor price or give credit- only offered me to remove the shipping charge - horrible customer service- will not buy from them again- the product itself had to assemble myself as they don’t currently offer assembly- I bought replacement cushions, it’s a shame they don’t offer customized cushions as an up charge - overall a Horrible shopping experience
Date published: 2022-06-18
Rated 1 out of 5 by from Uncomfortable I was so incredibly dissapointed with this purchase. The teak was beautiful and the deatail in the back was exactly what I was looking for but it was the cushions that determined my decision to return this couch. The cushions felt very low quality compared to the teak and the color was defintiely more cream than white. If I would have seen and sat on this couch prior to purchasing, I would have not purchased. I wanted outdoor furniture that comfortable and inviting for our guests and this completely missed the mark. Setup of the couch also took about 2 hours so be prepared for that or pay for setup. My husband was not happy when after spending the time to put it together, we ended up returning. Very dissapointed with this purchase.
Date published: 2019-11-14
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Product:SO676-Ceylon Teak Sofa

Ceylon Teak Sofa with 3 Cushion Sets

Replacement Seat and Back Cushion with Zipper - 26x42