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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Cecily Tufted Stool & Bench Cushion - Select Styles is rated 4.5 out of 5 by 49.
Rated 5 out of 5 by from Great stool I purchased this stool to use in my entryway. It works great. I addition, I use it if I need extra seating at my dinner table. I also purchased the cushion to go with it.
Date published: 2022-02-05
Rated 5 out of 5 by from Beautiful and sturdy stools I am delighted with my Dorchester stools. They look brilliant under my kitchen island. They are beautiful, sturdy, elegant and well made. The color is really nice - a lovely rubbed black with tiny bits of rust/red. I also loved the fact that they did not require assembly! I am always happy with Ballard products and this is no exception. Would recommend the stools highly.
Date published: 2021-10-29
Rated 4 out of 5 by from Nice Found we needed the cushioning for our stool, nicely made with good fabric & color, wish it had been made with buttons/ties/knots for tufting instead of stitching, personal preference
Date published: 2023-10-05
Rated 4 out of 5 by from Cecily Tufted Ticking Stripe Cushion I really like these cushions for the Dorchester stool. Nice design and comfort level. Took one star off because some have red markings on the off-white fabric.
Date published: 2023-09-02
Rated 4 out of 5 by from Great fit & color! It fits perfectly w/ the bench & stool..perfect color where I need it. Would like to see a bit more texture on the fabric or at least the option. It arrived in a timely way, too!
Date published: 2022-10-22
Rated 4 out of 5 by from Lovely and comfortable Cushions The cushions are comfortable and attractive. I only wish the way you tied them to the stool was different— more for ascetic reasons than functionality. Other than that, they set off the stools beautifully.
Date published: 2022-04-20
Rated 3 out of 5 by from Underwhelming Kind of thin, not the quality expected for the price (and the long wait).
Date published: 2024-06-15
Rated 3 out of 5 by from Expected better from Ballard’s Color seems a little more yellow than cream; is not m particularly comfortable to sit on. Could be thicker. Photo had ties to hold it to bench. Mine has no ties.
Date published: 2023-06-13
Rated 3 out of 5 by from Extremely thin cushion Quality not as expected. Extremely thin cushion, expected better quality for the price.
Date published: 2021-10-22
Rated 2 out of 5 by from Cecily Tufted Stool & Bench Cushion Purchased to replace “identical” cushions purchased about 10 years ago. Extremely disappointed to find the quality downgraded. About half the thickness of the originals, and the new design makes the tie-downs awkward. Bad move on your part. I don’t trust your products anymore.
Date published: 2023-01-28
Rated 1 out of 5 by from Disappointed Its yellowish and very thin not like your other cushions
Date published: 2021-12-24
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Product:SH119C-Cecily Tufted Stool & Bench Cushion - Select Styles