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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Cayenne Sisal Rug is rated 4.3 out of 5 by 54.
Rated 5 out of 5 by from Cayenne Sisal Rug The rug is in a high traffic area and it’s holding up well and looks great.
Date published: 2020-07-05
Rated 5 out of 5 by from Cayenne Sisal Rug I love it, it looks great. It is thicker than I expected, but it works fine. Really ties the room together, and makes it look less formal.
Date published: 2020-04-28
Rated 4 out of 5 by from Happy Customer Good product. Very easy ordering. Speedy delivery. Very pleased with purchase.
Date published: 2023-01-25
Rated 3 out of 5 by from Ripped rubber The rug is lovely in the light color but the back is awful. It sheds the rubber plastic all over and is ripping off in parts in the back. I still need to reach out to customer service. Also shipping was so delayed and I never got updates and it just showed up one day. I paid for shipping for it to go into the room I wanted but it was just dumped in the garage that happened to be open so I am annoyed about that as well. It’s too big and cumbersome to try to return. Definitely get samples. If you’re just looking at the front and the top it is great but the moment you lift it up the rubber backing is littered all over the floor. It’s basically impossible to clean. For this price point I expected better quality.
Date published: 2024-04-09
Rated 3 out of 5 by from Nice rug but not for what I need. I like the color of the Cayenne Sisal Rug but the weave is too course for my application. I wanted to use it underneath an office rolling chair and the weave is too coarse for what I wanted. I need a flatter finer weave rug. The only other sisal that Ballard is selling that meets my desire for the finer weave is bleached too light. Ballard used to offer a darker version of the fine sisal weaved rug but that color is no longer available, so I 'm disappointed.
Date published: 2021-08-18
Rated 1 out of 5 by from Not foot friendly I was disappointed to find how very uncomfortable the rug is under bare feet. I bought the rugs for a bedroom and now don’t know where to put it - too big a hassle sending it back. The rug is good looking just not what I needed. Wish I had asked for a swatch.
Date published: 2023-08-18
Rated 1 out of 5 by from Cayenne Sisal Rug I am VERY disappointed with this purchase; it is not the quality I was expecting on SO many levels. The edges of the carpet still curl up even after six weeks of being taped down, and we are constantly tripping on it. The neutral color (in the sample) is quite bland in the 8 x 10 size. Lastly, if you enjoy occasionally going barefoot in the house, don't buy this rug; it's a very rough texture. Unfortunately, we'll be replacing it as soon as possible with something that is more people-friendly.
Date published: 2023-01-01
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