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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

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Orders equal to and under $200 will be charged 15% of the total order value.

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We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

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Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

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Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
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  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
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What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
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  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
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  • Ensure pathways
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  • Remove fragile items that
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Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

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Catherine Rug is rated 4.2 out of 5 by 343.
Rated 5 out of 5 by from my mother in mind When I had seen this rug for our bedroom, which has all the colors I was looking for, recently I lost my mother who was named Catherine, no hesitation to order it. It is beautiful in person.
Date published: 2015-04-17
Rated 5 out of 5 by from Better than the pictures! Perfect! I read tons of reviews and viewed all the "customer's photos" I could find and ordered the rug with quite a bit of trepidation. I wasn't worried about the shedding so many reviewers mentioned because I feel like Ballard makes a quality product and if their rugs shed, then any probably would...I figured shedding comes with the territory. My concern was whether or not the colors were going to be right and I didn't take the time to order a swatch (because I wanted to hurry and take advantage of a sale). The colors are PERFECTION. I feel like every photo I saw showed the rug looking so differently. Ballard shows it as a lighter/creamier color with the bluish-green almost not visible at all. In other customer photos it appeared very dark and I just couldn't get past how dark and bold the "caramel" parts were. The rug is overall a muted taupe, like other reviewers mentioned. To my relief, that caramel color is not bold, by any means, and blends in perfect balance with all the other colors and tones. The "spa" is much more visible than in the Ballard photos, but also doesn't "pop". The "spa" color is bluish just as it sounds, but each spa part is outlined in a darker greenish color (that you almost don't even notice) so that the rug doesn't have an only blue or only green feel to it. I don't think there is a true grey color in the rug, but it works beautifully with the taupes and greys in my room. I have it with a dark grey chair, taupe chair, and vanilla couch. Per.fect.tion.
Date published: 2015-02-21
Rated 5 out of 5 by from This is the perfect rug! i saw this in the catalog but was leary of the color. Brought home rugs from several retail stores in the area and none of them worked. I ordered the swatch which helped a lot, then ordered a smaller size for the entry way. It was the perfect color, would fit with almost any color scheme, so I ordered the large one for the living room. It is absolutely beautiful and is a great quality regardless of the price which was great. Shedding has not been an issue at all. Beautiful muted colors and just ties together everything in the room. Love it -- a great buy!
Date published: 2015-02-17
Rated 5 out of 5 by from Gorgeous rug and oh-so soft! I ordered the 8 foot runner for a hallway between our master bedroom and the master bathroom and a 9x12 for our master bedroom. These rugs are beyond my expectation. The colors are beautifully muted while adding texture to the room. I wanted an interesting, understated look and it's exactly what was delivered. Yes, they do shed, but nothing out of the ordinary, and they are so soft! I can't believe the amazing quality, especially for the price. This is the first purchase I've made from Ballard's and it definitely won't be the last. Thank you, Ballard, for your beautiful designs. And thank you to all the previous reviewers, your insightful and helpful reviews made the decision so much easier. If you're on the fence, don't hesitate!
Date published: 2015-02-09
Rated 5 out of 5 by from Great product I'm very pleased with this area rug. I selected it for our foyer, and wanted it to coordinate with the existing larger rug that is nearby. This is of the same high quality and coloration, so I'm overall very pleased.
Date published: 2015-01-21
Rated 5 out of 5 by from Beautiful, well-made rug; super fast shipping! I had been eyeing this rug for over a year and was very hesitant to purchase because of the ratings about shedding. When the item went on sale, I had to purchase it! The deal was great and I just loved the look of it. I ordered the rug on a Monday night and it was at my doorstep that Friday (4 days!). When we unrolled it, it surpassed my expectations. It looks even better than I thought it would. Yes, it does shed, but not any worse than other wool rugs I've purchased. It usually takes several months for the shedding to subside, but it's so worth it! I am extremely happy with this product. Thank you, Ballard!
Date published: 2014-11-24
Rated 5 out of 5 by from Gorgeous rug at a great price This rug is so reasonably priced. While not hand-knotted, it is hand-tufted and 100% wool. It has beautiful muted colors that would complement a variety of decors. It is thick and comfortable underfoot as well.
Date published: 2014-10-03
Rated 5 out of 5 by from Love it. Reading reviews and getting a sample of the carpet helped me decide to order this rug. The 9 x 12 works perfectly in our family room. Ordered the spa colored pillow also plus spa salad plates to put on the wall. It all coordinates great. Vacuumed the rug for the first time today. The shedding wasn't as bad as the last wool rug we had. That seemed to be a big problem with some but certainly not for me. I definitely would recommend it. It's true, it is more of a gray taupe and not as beige as I thought it would be before I read the other reviews. That color works fine for our area though. Here are a couple of pix.
Date published: 2014-08-30
Rated 5 out of 5 by from Gorgeous neutral-colored rug; shedding a non-issue First let me say that I never actually take the time to write product reviews, but I've been so happy with this purchase that I'm making an exception! Rug is soft, colors are true to catalog photos, pattern is interesting without being glaring or too busy. I'm using it in a study with desks/bookshelves around the perimeter of the room (nothing in the center of the room to cover rug), so needed the pattern to be gentle and it is. Finally, I was pretty concerned about shedding based on previous reviews and have found this to be a non-issue. Buy this rug! :)
Date published: 2014-08-28
Rated 5 out of 5 by from Gorgeous Rug!!!! I am in love with my new rug! I have been searching for months for the right colors for my family room and this one is definitely it! I ordered the swatch before buying it so that helped tremendously. I bought the 9x12. The main color of the rug is light taupe (gray/taupe). The border is a slightly darker taupe. The blue accent is a green/blue so it could go with teal or even seafoam. We have gray/beige walls (Sherwin Williams Anew Gray) and this rug coordinates perfectly The rug is very soft. It does shed quite a bit but I have had wool rugs in the past that were worse so I am not concerned with that. It arrived in just a few days after I ordered it. The delivery company was great. They scheduled the appointment and called 30 minutes ahead so I didn't have to stay home all day waiting. When I unrolled the rug there was a new bag inside in case I needed to return it - very smart idea. After buying two big rugs from another company and returning both, I was very happy that this one worked! Getting the swatch ahead of time was the key. I would give this rug a 10 if I could....love it!!!
Date published: 2014-05-07
Rated 5 out of 5 by from Love the colors, love the feel. Lots of "fluff" coming off rugs but I am sure it will end soon, I think my dog is alergic to the wool but I'm alergic to her so we are even!
Date published: 2014-04-11
Rated 5 out of 5 by from Beautiful Rug! Great value! I was skeptical of ordering the Catherine rug based on the numerous reviews about it shedding horribly. But I fell in love with the color palette and pattern of this rug, so I had to take the chance. After shopping for a rug for almost a year, I couldn't wait to receive the rug today. It's absolutely beautiful and comfortable. The colors work perfectly in my living room and I have light tan walls and a beige sofa set. I don't think I could have found a more perfect rug. As for the shedding. I have dark laminate floors which show everything. It does shed but so far it hasn't been that bad. When I rub my hand back and forth on the carpet you can see the fibers fall onto the wood. I have not vacuumed yet, but I'm hoping after a couple times, the shedding won't bother us. As of now, I'm willing to put up with any shedding because the look of this rug exceeds my expectations.
Date published: 2014-04-03
Rated 5 out of 5 by from Beautiful rug I have had this rug for over 6 months now and love it more than when I bought it. It does not pill like rugs from other major retailers and it wears beautifully. I have bought many rugs from BD and never been disappointed! This one far exceeds the price. Centerpiece of my room.
Date published: 2013-12-05
Rated 5 out of 5 by from Catherine Rug Love this Rug ! Nice colors... good quality for the price. You won't be disappointed with this one.
Date published: 2013-11-05
Rated 5 out of 5 by from Love! I ordered four of these beautiful rugs and I couldn't be happier with the way they look and feel. Thank you Ballard for another quality product!
Date published: 2013-10-23
Rated 5 out of 5 by from Very Nice Rug! This was my first purchase from Ballard Designs. I'm very happy with rugs. They are of excellent quality, are plush, and are exactly as pictured in the catalog. One rug arrived in about week. The other two arrived in about two weeks. I highly recommend this rug and Ballard Design's service. I am completely satisfied.
Date published: 2013-10-21
Rated 5 out of 5 by from Exactly what I was looking for! I finally found it! Several years ago when I was redecorating, I looked for a similar rug without success. I purchased another rug that was nice and looked good, but it wasn't what I wanted. When I saw the Catherine rug, I just had to have it. Despite the negative reviews regarding shedding problems, I ordered it. It arrived promptly as promised and it looks fabulous. Furthermore, I have not experienced the shedding problems that other customers have reported. Thanks, Ballard Design, for the fabulous rug.
Date published: 2013-10-20
Rated 5 out of 5 by from Beautiful, plush rug. This is a beautiful rug and the colors are the same as those shown in the picture
Date published: 2013-10-20
Rated 5 out of 5 by from beautiful rug This is a lovely pattern, light and very neutral while still giving the texture of pattern to your room. I really like this rug better in person than in the catalog. Nicely made, even if it is not a high-end rug.
Date published: 2013-10-18
Rated 5 out of 5 by from Great rugs, very pretty and soft! These rugs are very nice. Colors are soft and muted. Goes well with a variety of furniture and decor. So happy with this purchase and the price was unbeatable!
Date published: 2013-10-17
Rated 5 out of 5 by from Neutral and beautiful Light and neutral, good quality, beautiful rug. Got it on sale at a terrific price.
Date published: 2013-10-11
Rated 5 out of 5 by from Beautiful Rug! I have had this rug for approximately 5 weeks now and absolutely love it. It's thick, rich looking and well made. The colors that stand out the most for me are light blue, gray, and caramel. I think it depends on the lighting in your home but the colors are very soft and muted so they go with many things. With regards to the shedding, it was quite excessive in the beginning and we have wood floors that show everything. I struggled with the thought of having to return this beautiful rug or live with the shedding so I went in search of a solution. One suggestion I read was to vacuum the rug daily. That's exactly what I did for approximately 2 weeks. I used a well known brand cordless stick vacuum that worked great and it took care of the problem. Wool rugs shed so it's not going to go away completely but it sheds very little now. Great price for such a beautiful rug, quick shipping...no complaints.
Date published: 2013-10-02
Rated 5 out of 5 by from Ordered for a bedroom that has tile floor. It is very soft and feels substantial. The colors are soft/subdued. I would have preferred a little more spa and caramel and less grey, but I still like it very much. Its is very soft under bare feet and substantial weight. It does not have much fuzz when I vacuum. The shipment arrived very promptly and was well packaged to prevent damage during shipment. This is my first major purchase from Ballard, and I will continue to shop at Ballard.
Date published: 2013-09-29
Rated 5 out of 5 by from Lovely finish to my redecorated hallway These rugs are gorgeous. Thick, plush, soft, rich. The colors are a little more muted than what I should have chosen, but I loved the colors and quality too much to send them back. And the price for this quality was absolutely amazing! I would love to see a little more of the caramel color in them, and that was hard to tell by the small sample I had ordered earlier. I recommend the rugs and Ballard Designs. This was my first experience and I will be back!
Date published: 2013-09-17
Rated 5 out of 5 by from Exactly what I was looking for! Looked at this rug for a while. Had to wait a long time for the swatch, but when I finally ordered the rug, it arrived quickly. Not sure what others speak of about shedding....this rug doesn't shed at all. It is absolutely beautiful. The background color doesn't look as "tan" in real life as it does in the photo depicted. I had intended this rug for a specific room, but found it went well in several rooms, due to the colors. DEFINITELY worth it!
Date published: 2013-09-11
Rated 5 out of 5 by from gorgeous! exceeded my expectations! ballard's is always reliable but this rug exceeded my expectations! the quality is superior!
Date published: 2013-09-08
Rated 5 out of 5 by from Great value; rich elegant look. No piling. Carpet was exactly as described - color description right on. Exceptional quality and pricing. I would highly recommend purchase. No piling issues. Just an all around great find.
Date published: 2013-09-05
Rated 5 out of 5 by from Excellent quality and value I found the rug to be as described. The colors are as pictured in the catalog - muted, quiet, and elegant. I have had no difficulties with shedding, as other reviewers reported. The rug is quite dense and heavy. This is the first time I had the courage to order a rug online, but the experience was very positive.
Date published: 2013-09-05
Rated 5 out of 5 by from Beautiful! I am so happy with my purchase! The Catherine rug's colors, texture and thickness is just what I was looking for. It arrived so quickly also. I haven't had any issues with shedding. Love it!
Date published: 2013-08-09
Rated 5 out of 5 by from Gorgeous rug, exactly as advertised I was a little nervous about purchasing this rug due to the comments regarding the rug 'shedding' quite a bit. I am happy to report I have had no such issue. In fact, it does not shed at all. The colors are exactly as they appear in the on-line photo, very soft, muted and rich looking. I have finally found the perfect rug for my bedroom #after 3 failed purchases/returns from other vendors#.
Date published: 2013-05-22
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