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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Catherine Rug is rated 4.2 out of 5 by 319.
Rated 5 out of 5 by from Catherine Rug It is a classic and will work with different colors if you some day down the road, want to change out the color scheme of your room. It’s versatile , good for any room indoors.
Date published: 2020-08-09
Rated 5 out of 5 by from Catherine Rugs I have this rug in my living room with a spa slip covered sofa and French chairs which creates a beautiful traditional look with a modern flair. I then purchased this style in a runner.
Date published: 2020-06-25
Rated 5 out of 5 by from Beautiful rug This rug is absolutely beautiful. I ordered the 9 x 12 for my bedroom. I also have the gray toile and gray buffalo check bedding and curtains from Ballard. It really complements both. It does shed quite a bit, but I still love it. It is also a really thick rug and nice quality for the money.
Date published: 2020-06-16
Rated 5 out of 5 by from Rug The rug is beautiful..as expected! Great quality and colors.
Date published: 2020-05-14
Rated 5 out of 5 by from No regrets here This rug turned out to be all I thought it would be. I bought the 9x12 to go under our 7 foot semi-formal dining table. The soft, muted blue and green add the right amount of color. Soothing and doesn't over power the room. It really anchors the room. Feels very good under bare feet. The price was right for the quality received. I feel like the design is classic and will be long standing in our home.
Date published: 2020-04-30
Rated 5 out of 5 by from Beautiful rug and colors!! We absolutely LOVE this rug!! The muted creams, grays and aqua go perfectly with our furniture. We ordered a runner so we could see the real colors (sample not very helpful) and pattern and kept it too!!
Date published: 2020-04-11
Rated 5 out of 5 by from Easy way to freshen up the living room Wish I did it earlier! I wanted to keep my older furniture and wall color (pale yellow) but wanted an update. The Catherine Rug was a missing piece. The newer colors are blended with the older colors in a FRESH way. The rug is thick and soft, it feels great to walk on. I even have had guess comment how great the rug feels under their feet!
Date published: 2020-02-28
Rated 5 out of 5 by from Beautiful! I was too impatient to order samples so I took a chance and am very pleased! The colors of this rug are just like the pictures on line and works perfectly with my new décor. This quality is very good. It did shed a bit was has finally quit. I also ordered the deluxe rug liner and it's worth it. Makes the rug feel plush.
Date published: 2020-01-03
Rated 5 out of 5 by from The Catherine rug It’s a gorgeous wool rug.. very little shedding you would expect from a new wool rug.... the colors are so soft and soothing in the bedroom. We LOVE it❣️
Date published: 2019-12-08
Rated 5 out of 5 by from Beautiful muted-color rug Beautiful rug. The overall color is a muted warm grey with soft sage, light blue and soft gold accents. Although we thought it would be brighter/lighter in overall tone and color, it still works in our living room. Very nice quality.
Date published: 2019-11-21
Rated 5 out of 5 by from Love this rug! Beautiful rug! Fits my dining room perfectly. Nice and thick so it looks and feels high quality. Looks great with my Sherwin Williams repose gray walls. Ordered the spa fabric to recover my dining chairs and it goes with the rug nicely.
Date published: 2019-09-24
Rated 5 out of 5 by from A rug to hug! I love this rug - so well made. Colors are beautifully muted and work so well in the room.
Date published: 2019-09-12
Rated 5 out of 5 by from Looks beautiful in my dining room! The colors are as described, with ivory overtones and looks as pictured on the website. The room has decent natural light (not super sunny) and walls are a Ben Moore color called 'Healing aloe' on the top and white under the chair rail. I purchased the All Surface Universal Rug Pad, which gives it a nice cushion/plush feel. I ordered the swatch prior to purchase to be sure I would like the colors. Highly recommend.
Date published: 2019-09-04
Rated 5 out of 5 by from Beautiful quality! Beautiful rug and it’s very good quality. I’m very happy with my purchase and I love shopping at Ballard!
Date published: 2019-08-21
Rated 5 out of 5 by from Love it Love this rug , more beautiful in person . So happy !
Date published: 2019-08-02
Rated 5 out of 5 by from Love it Love this rug , more beautiful in person . So happy !
Date published: 2019-08-02
Rated 5 out of 5 by from Extremely Happy Purchased 3 different sizes for a large room about 5 months ago and love it. It is exactly what I expected, the blue is a little more seafoam than the pictures reflect but exactly what I wanted. Thick, luxurious rugs for a great price.
Date published: 2019-07-17
Rated 5 out of 5 by from So pleased! So very happy with the purchase of this rug. Nice and thick with beautiful colors that make accessorizing easy!
Date published: 2019-07-01
Rated 5 out of 5 by from Beautiful rug I love this rug! Colors are subtle, but beautiful. The rug is very thick and plush. Great quality product. Also, I purchased the luxury rug pad and have been pleased.
Date published: 2019-06-18
Rated 5 out of 5 by from I’m thrilled! The rug is gorgeous! It’s muted tones are perfect in our bedroom. No pilling and payed flat immediately. Never had to return anything from Ballard.
Date published: 2019-06-14
Rated 5 out of 5 by from Amazing rug...it’s green shades - not blues! My husband and I rarely write reviews online but wanted to be sure to weigh-in to help future buyers. We have attached photos because the sofas in our sitting room are a sage/light green. (I think actually labeled ‘cottage green’ but, yes, a softer green.) And this rug is PERFECT in matching our sofas. So for those looking for some shade of blue, at least the rug we received certainly doesn’t have it. This rug is ivory, gold and a soft green. We debated for a few weeks on taking the chance of ordering it based on reviews we read here. We finally took the chance and it’s great for our home, but it won’t be for those looking for a blue or teal highlighted rug. Also, it’s a high-quality rug. Sheds for a bit, but the thickness and quality are great.
Date published: 2019-02-28
Rated 5 out of 5 by from Solid rug - good quality I bought this a month ago. The colors are beautiful and is high quality! Another great purchase!
Date published: 2018-12-29
Rated 5 out of 5 by from Exactly what I was looking for I'd been looking at this rug online for over a year before I was able to buy it, and I could not be more happy with it! It's great quality and works perfectly in our living room.
Date published: 2018-12-28
Rated 5 out of 5 by from Wow! Gorgeous! I bought this rug as a runner for my upstairs hallway. It brightens the space and pulls together all the colors of my adjoining rooms. The rug is not as muted as shown on the website which was okay because I like it even more. It is very well made. Beautiful!
Date published: 2018-09-26
Rated 5 out of 5 by from Beautiful rug I purchased the carpet in the 9x12 size. The colors seem different in person than they did on the computer screen, but I am loving my choice more and more as I live with it. I also purchased a 1/4" rug pad for under it and it seems very plush underfoot.
Date published: 2018-06-09
Rated 5 out of 5 by from Love! I love this rug so much, I bought two. The colors are soft and calming. Very plush. Bought the first one for my office, and loved the colors so much, got it for the living room.
Date published: 2018-06-03
Rated 5 out of 5 by from gorgeous rug I bought this rug last month and I agree with other reviews that the picture does not do it justice. This rug is beautiful and it has a bit of green/blue that does not show it the photos. I am reordering for another room.
Date published: 2018-06-01
Rated 5 out of 5 by from More colorful than shown The photos on the website do not do this rug justice. I saw it in the catalogue and it looks different, the blue is very a pretty muted blue. It's exactly what I wanted. I'm very happy that after ordering 5 other rugs from other sites I finally found this one. Great quality, I'm sure it will shed, but that's what happens with wool rugs. I'll add photos later, I find customer photos even more helpful than the website. Love love love!!!
Date published: 2017-12-20
Rated 5 out of 5 by from Beautiful and Durable! I bought a 3x5 and a runner for my foyer, as well as a runner for another hall. The neutral colors are versatile and so attractive and stylish. They aren't the least bit worn and I'm sure we've had them at least 3 years in high trafficked areas. We just put in hardwood floors in the great room so I'm ordering the 10x14! I highly recommend these carpets.
Date published: 2017-11-18
Rated 5 out of 5 by from Great Value I've had this rug now for about 6 months and I love it. The colors go perfect with my paint colors and the rug has a thick luxurious feel. I did splurge and get a nice rug pad. As with any rug, I highly recommend getting the sample first.
Date published: 2017-06-30
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