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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Catherine Rug is rated 4.2 out of 5 by 294.
Rated 5 out of 5 by from Easy way to freshen up the living room Wish I did it earlier! I wanted to keep my older furniture and wall color (pale yellow) but wanted an update. The Catherine Rug was a missing piece. The newer colors are blended with the older colors in a FRESH way. The rug is thick and soft, it feels great to walk on. I even have had guess comment how great the rug feels under their feet!
Date published: 2020-02-28
Rated 5 out of 5 by from Beautiful! I was too impatient to order samples so I took a chance and am very pleased! The colors of this rug are just like the pictures on line and works perfectly with my new décor. This quality is very good. It did shed a bit was has finally quit. I also ordered the deluxe rug liner and it's worth it. Makes the rug feel plush.
Date published: 2020-01-03
Rated 5 out of 5 by from The Catherine rug It’s a gorgeous wool rug.. very little shedding you would expect from a new wool rug.... the colors are so soft and soothing in the bedroom. We LOVE it❣️
Date published: 2019-12-08
Rated 5 out of 5 by from Beautiful muted-color rug Beautiful rug. The overall color is a muted warm grey with soft sage, light blue and soft gold accents. Although we thought it would be brighter/lighter in overall tone and color, it still works in our living room. Very nice quality.
Date published: 2019-11-21
Rated 5 out of 5 by from Love this rug! Beautiful rug! Fits my dining room perfectly. Nice and thick so it looks and feels high quality. Looks great with my Sherwin Williams repose gray walls. Ordered the spa fabric to recover my dining chairs and it goes with the rug nicely.
Date published: 2019-09-24
Rated 5 out of 5 by from A rug to hug! I love this rug - so well made. Colors are beautifully muted and work so well in the room.
Date published: 2019-09-12
Rated 5 out of 5 by from Looks beautiful in my dining room! The colors are as described, with ivory overtones and looks as pictured on the website. The room has decent natural light (not super sunny) and walls are a Ben Moore color called 'Healing aloe' on the top and white under the chair rail. I purchased the All Surface Universal Rug Pad, which gives it a nice cushion/plush feel. I ordered the swatch prior to purchase to be sure I would like the colors. Highly recommend.
Date published: 2019-09-04
Rated 5 out of 5 by from Beautiful quality! Beautiful rug and it’s very good quality. I’m very happy with my purchase and I love shopping at Ballard!
Date published: 2019-08-21
Rated 5 out of 5 by from Love it Love this rug , more beautiful in person . So happy !
Date published: 2019-08-02
Rated 5 out of 5 by from Love it Love this rug , more beautiful in person . So happy !
Date published: 2019-08-02
Rated 5 out of 5 by from Extremely Happy Purchased 3 different sizes for a large room about 5 months ago and love it. It is exactly what I expected, the blue is a little more seafoam than the pictures reflect but exactly what I wanted. Thick, luxurious rugs for a great price.
Date published: 2019-07-17
Rated 5 out of 5 by from So pleased! So very happy with the purchase of this rug. Nice and thick with beautiful colors that make accessorizing easy!
Date published: 2019-07-01
Rated 5 out of 5 by from Beautiful rug I love this rug! Colors are subtle, but beautiful. The rug is very thick and plush. Great quality product. Also, I purchased the luxury rug pad and have been pleased.
Date published: 2019-06-18
Rated 5 out of 5 by from I’m thrilled! The rug is gorgeous! It’s muted tones are perfect in our bedroom. No pilling and payed flat immediately. Never had to return anything from Ballard.
Date published: 2019-06-14
Rated 5 out of 5 by from Amazing rug...it’s green shades - not blues! My husband and I rarely write reviews online but wanted to be sure to weigh-in to help future buyers. We have attached photos because the sofas in our sitting room are a sage/light green. (I think actually labeled ‘cottage green’ but, yes, a softer green.) And this rug is PERFECT in matching our sofas. So for those looking for some shade of blue, at least the rug we received certainly doesn’t have it. This rug is ivory, gold and a soft green. We debated for a few weeks on taking the chance of ordering it based on reviews we read here. We finally took the chance and it’s great for our home, but it won’t be for those looking for a blue or teal highlighted rug. Also, it’s a high-quality rug. Sheds for a bit, but the thickness and quality are great.
Date published: 2019-02-28
Rated 5 out of 5 by from Solid rug - good quality I bought this a month ago. The colors are beautiful and is high quality! Another great purchase!
Date published: 2018-12-29
Rated 5 out of 5 by from Exactly what I was looking for I'd been looking at this rug online for over a year before I was able to buy it, and I could not be more happy with it! It's great quality and works perfectly in our living room.
Date published: 2018-12-28
Rated 5 out of 5 by from Beautiful rug We bought this rug a few months ago for our great room. Our furniture is teal, beige and cream with blue accents. This rug blends all those colors. It is farely plush so it feels wonderful underfoot.
Date published: 2018-10-26
Rated 5 out of 5 by from Wow! Gorgeous! I bought this rug as a runner for my upstairs hallway. It brightens the space and pulls together all the colors of my adjoining rooms. The rug is not as muted as shown on the website which was okay because I like it even more. It is very well made. Beautiful!
Date published: 2018-09-26
Rated 5 out of 5 by from Beautiful rug I purchased the carpet in the 9x12 size. The colors seem different in person than they did on the computer screen, but I am loving my choice more and more as I live with it. I also purchased a 1/4" rug pad for under it and it seems very plush underfoot.
Date published: 2018-06-09
Rated 5 out of 5 by from Love! I love this rug so much, I bought two. The colors are soft and calming. Very plush. Bought the first one for my office, and loved the colors so much, got it for the living room.
Date published: 2018-06-03
Rated 5 out of 5 by from gorgeous rug I bought this rug last month and I agree with other reviews that the picture does not do it justice. This rug is beautiful and it has a bit of green/blue that does not show it the photos. I am reordering for another room.
Date published: 2018-06-01
Rated 5 out of 5 by from More colorful than shown The photos on the website do not do this rug justice. I saw it in the catalogue and it looks different, the blue is very a pretty muted blue. It's exactly what I wanted. I'm very happy that after ordering 5 other rugs from other sites I finally found this one. Great quality, I'm sure it will shed, but that's what happens with wool rugs. I'll add photos later, I find customer photos even more helpful than the website. Love love love!!!
Date published: 2017-12-20
Rated 5 out of 5 by from Beautiful and Durable! I bought a 3x5 and a runner for my foyer, as well as a runner for another hall. The neutral colors are versatile and so attractive and stylish. They aren't the least bit worn and I'm sure we've had them at least 3 years in high trafficked areas. We just put in hardwood floors in the great room so I'm ordering the 10x14! I highly recommend these carpets.
Date published: 2017-11-18
Rated 5 out of 5 by from Great Value I've had this rug now for about 6 months and I love it. The colors go perfect with my paint colors and the rug has a thick luxurious feel. I did splurge and get a nice rug pad. As with any rug, I highly recommend getting the sample first.
Date published: 2017-06-30
Rated 5 out of 5 by from Absolutely stunning rug! I read all the reviews before buying this rug. I have purchased many wool rugs in my lifetime and pretty much any cut pile wool rug will shed for some time. I knew that would be the case. This rug, however, is quite thick and the color is just stunning. It was perfect to lighten up the dark teal walls on the room I placed it in and the pale blue/green and grey colors on this cream rug looked great. It's been down a few weeks now and still sheds, but I'm still very pleased with my choice.
Date published: 2017-05-19
Rated 5 out of 5 by from This rug makes my room! I was a little hesitant to purchase this rug, due to the "spa blue color" that I was afraid was too blue for my bedroom decor. Was very pleased with the swatch that arrived--accurate colors represented. Rug arrived in a timely fashion, was well wrapped, and I was very impressed that included was a brand new plastic sleeve to either return the rug or to store it. Thoughtful touch. Excellent service all around. And the rug is perfect in size and color. Lots of tans, grays, "spa blues" and a hint of sage that will work well with many color schemes.
Date published: 2017-04-01
Rated 5 out of 5 by from Gorgeous Rug I purchased the 9 x 13 for my living room. I had read many reviews and was hesitant about the colors of the rug, but I decided to go ahead with the order. The rug came in about a week, and as other reviews stated, the packaging said sage. When I rolled it out, it definitely showed more blue hues, so I think it greatly depends on the lighting of the room. It is so perfect, and I am so pleased. I would recommend this gorgeous rug to anyone.
Date published: 2017-02-23
Rated 5 out of 5 by from Simply serene Subtle hues and superior quality make this rug a perfect area rug! Mine is in my dining room.. along with the fabulous Ballards Hudson 4 light pendant chandelier. Love them both!!
Date published: 2017-01-29
Rated 5 out of 5 by from Beautiful colors I have purchased two of these rugs for two different houses. One is in Fl and a coastal decor. The second is in New England and a traditional decor. The colors in this rug work perfectly in both houses. The colors are soft and soothing. The rug does shed initially but vacuuming it helped. I love it. I put a good quality rug pad underneath it and it feels very plush.
Date published: 2017-01-20
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