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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Catherine Rug is rated 4.1 out of 5 by 217.
Rated 5 out of 5 by from Exactly what I was looking for I'd been looking at this rug online for over a year before I was able to buy it, and I could not be more happy with it! It's great quality and works perfectly in our living room.
Date published: 2018-12-28
Rated 5 out of 5 by from Beautiful rug We bought this rug a few months ago for our great room. Our furniture is teal, beige and cream with blue accents. This rug blends all those colors. It is farely plush so it feels wonderful underfoot.
Date published: 2018-10-26
Rated 5 out of 5 by from Wow! Gorgeous! I bought this rug as a runner for my upstairs hallway. It brightens the space and pulls together all the colors of my adjoining rooms. The rug is not as muted as shown on the website which was okay because I like it even more. It is very well made. Beautiful!
Date published: 2018-09-26
Rated 5 out of 5 by from Beautiful rug I purchased the carpet in the 9x12 size. The colors seem different in person than they did on the computer screen, but I am loving my choice more and more as I live with it. I also purchased a 1/4" rug pad for under it and it seems very plush underfoot.
Date published: 2018-06-09
Rated 5 out of 5 by from Love! I love this rug so much, I bought two. The colors are soft and calming. Very plush. Bought the first one for my office, and loved the colors so much, got it for the living room.
Date published: 2018-06-03
Rated 5 out of 5 by from gorgeous rug I bought this rug last month and I agree with other reviews that the picture does not do it justice. This rug is beautiful and it has a bit of green/blue that does not show it the photos. I am reordering for another room.
Date published: 2018-06-01
Rated 5 out of 5 by from More colorful than shown The photos on the website do not do this rug justice. I saw it in the catalogue and it looks different, the blue is very a pretty muted blue. It's exactly what I wanted. I'm very happy that after ordering 5 other rugs from other sites I finally found this one. Great quality, I'm sure it will shed, but that's what happens with wool rugs. I'll add photos later, I find customer photos even more helpful than the website. Love love love!!!
Date published: 2017-12-20
Rated 5 out of 5 by from Beautiful and Durable! I bought a 3x5 and a runner for my foyer, as well as a runner for another hall. The neutral colors are versatile and so attractive and stylish. They aren't the least bit worn and I'm sure we've had them at least 3 years in high trafficked areas. We just put in hardwood floors in the great room so I'm ordering the 10x14! I highly recommend these carpets.
Date published: 2017-11-18
Rated 5 out of 5 by from Great Value I've had this rug now for about 6 months and I love it. The colors go perfect with my paint colors and the rug has a thick luxurious feel. I did splurge and get a nice rug pad. As with any rug, I highly recommend getting the sample first.
Date published: 2017-06-30
Rated 5 out of 5 by from Absolutely stunning rug! I read all the reviews before buying this rug. I have purchased many wool rugs in my lifetime and pretty much any cut pile wool rug will shed for some time. I knew that would be the case. This rug, however, is quite thick and the color is just stunning. It was perfect to lighten up the dark teal walls on the room I placed it in and the pale blue/green and grey colors on this cream rug looked great. It's been down a few weeks now and still sheds, but I'm still very pleased with my choice.
Date published: 2017-05-19
Rated 5 out of 5 by from This rug makes my room! I was a little hesitant to purchase this rug, due to the "spa blue color" that I was afraid was too blue for my bedroom decor. Was very pleased with the swatch that arrived--accurate colors represented. Rug arrived in a timely fashion, was well wrapped, and I was very impressed that included was a brand new plastic sleeve to either return the rug or to store it. Thoughtful touch. Excellent service all around. And the rug is perfect in size and color. Lots of tans, grays, "spa blues" and a hint of sage that will work well with many color schemes.
Date published: 2017-04-01
Rated 5 out of 5 by from Gorgeous Rug I purchased the 9 x 13 for my living room. I had read many reviews and was hesitant about the colors of the rug, but I decided to go ahead with the order. The rug came in about a week, and as other reviews stated, the packaging said sage. When I rolled it out, it definitely showed more blue hues, so I think it greatly depends on the lighting of the room. It is so perfect, and I am so pleased. I would recommend this gorgeous rug to anyone.
Date published: 2017-02-23
Rated 5 out of 5 by from Simply serene Subtle hues and superior quality make this rug a perfect area rug! Mine is in my dining room.. along with the fabulous Ballards Hudson 4 light pendant chandelier. Love them both!!
Date published: 2017-01-29
Rated 5 out of 5 by from Beautiful colors I have purchased two of these rugs for two different houses. One is in Fl and a coastal decor. The second is in New England and a traditional decor. The colors in this rug work perfectly in both houses. The colors are soft and soothing. The rug does shed initially but vacuuming it helped. I love it. I put a good quality rug pad underneath it and it feels very plush.
Date published: 2017-01-20
Rated 5 out of 5 by from Muted colors blend nicely. I ordered this rug based on the description of the colors. Our bedroom has gray, flax and off white linen upholstered pieces and a warm white wall with medium honey oak floors. The bed coverings are spa, white and gray solid fabrics. The soft color combination of the Catherine rug is perfect for the room. In fact, my decorator and her fiancé were at our home and offered to take down our bed and lay the rug. They absolutely loved the rug and told me they were considering purchasing one for themselves!
Date published: 2016-12-14
Rated 5 out of 5 by from Perfect! I bought new furniture long distance for a second home out of state. I kept looking at rugs but could not be sure the colors in the pictures were accurate. This rug is so different from the picture on line. My furniture is a pallet of grey, spa and teal... I was lucky to go the King of Prussia mall while visiting a friend. There it was! I knew the colors were perfect and I ordered it immediately. It is soft and after one vacuuming there is no shedding at all... No odor, and it lays flat right out of the package. Love this rug! I hope Ballard can do something to be sure the colors in their pictures are more accurate.
Date published: 2016-10-17
Rated 5 out of 5 by from Even more beautiful than pictured This rug is still rolled up because I want to paint before putting it down, but I visited a Ballard store and saw it "in person". It's absolutely beautiful - very soft colors. When I peeked at a corner of mine, I first thought it had a lot more sage green than I wanted, but it turns out that what I thought was sage is more of a taupe in the store. I just hope my lighting is similar to theirs.
Date published: 2016-09-24
Rated 5 out of 5 by from Very glad I made this purchase. I really like the soft muted coloring of the Catherine rug. It adds to a room without overpowering the space. The pattern is classy and traditional. The rug cleans very well too, so there is not an issue in using this rug in high traffic areas.
Date published: 2016-09-17
Rated 5 out of 5 by from Not as "blue" as thought from other reviewers, more green/blue I wanted to add my review as I relied heavily on the other reviews for this item before making my purchase. Based on other reviewers photos I thought this rug would be bluer than it actually was. I did order the swatch before committing to the rug and didn't see much blue in that either. In taking my own photo I can see why. It seems to skew more blue in photos. Don't get me wrong there are actually green/blue parts of this rug but it is not actually blue but more of a muted seafoam and teal color. Either way it works for me because I haven't bought pillows yet and I just wanted a cool toned rug with some warmth which is set off nicely by the flax/gold areas of this rug. The quality is very good. My husband typically hates 100% wool rugs due to shedding but we took a vacuum over it as soon as it arrived and we were surprised how little it shed. Also, it's crazy soft.
Date published: 2016-08-26
Rated 5 out of 5 by from Beautiful! This carpet is gorgeous! It has blues, greys, yellows, taupes, and is just stunning! I was VERY hesitant to buy it as the sample is so small and it is hard to tell if it is really going to go, but I risked it and am SO VERY GLAD I did. I LOVE it.
Date published: 2016-08-11
Rated 5 out of 5 by from Beautiful rug! The Catherine rug is gorgeous! Very soft and subtle light pale grays and blues. It does shed a bit. My client loves it!
Date published: 2016-08-06
Rated 5 out of 5 by from A real beauty. Beautifully neutral with a touch of soft blue. As always, I am very pleased with the quality.
Date published: 2016-07-23
Rated 5 out of 5 by from Beautiful Cool Colors As other reviewers have commented, this rug does not show in person at all like it does online. I found "real" photos of the rug via social media and ordered the rug sample, which I recommend, to bed sure the colors worked in my space. (The sample is free, just $5 for shipping.) When I unpacked the rug in my dining room, which has very yellow/warm lighting, the rug looked sage green and tan. But with the natural light in my living room, the colors appear much lighter and bluer/grayer, just like the photo I've included with this review. So know that your lighting will affect what colors that come through. This rug adds color but somehow stays neutral, too. I love it! Great for tying in taupes and grays with a little bit of greenish blue hues. I have not had an issue with shedding like other reviewers have mentioned. There is some shedding, but not an abnormal amount for a new rug.
Date published: 2016-02-18
Rated 5 out of 5 by from The quality of this rug is top-notch It is a great addition to our dining room. I recommend it highly.
Date published: 2016-01-09
Rated 5 out of 5 by from A Classic! I have wanted to order this rug for a long time and finally got my chance when we needed a new runner for our entryway. It is beautiful and the colors are more vibrant than they appear in the catalog. Good quality, and it laid flat right out of the packaging. This rug is a bargain at the price!
Date published: 2016-01-03
Rated 5 out of 5 by from Gorgeous rug! So much prettier than picture and sample. Definitely on the gray side sea foam and mustard gold. I am so thrilled with it - I only wish I could find more to coordinate with it! Plush and beautiful- great buy!
Date published: 2015-12-23
Rated 5 out of 5 by from So elegant ! So soft ! Colors are beautifully muted. The background of the rug is grey. I ordered the 9x12. It is a terrific value. Just as I had hoped for. No shedding. No odor.
Date published: 2015-10-20
Rated 5 out of 5 by from love!!! Love the colors in this rug! Really lightened up my room because I have dark furniture. Looks beautiful!
Date published: 2015-10-17
Rated 5 out of 5 by from Beautiful rug I purchased the Catherine rug in the green. It has many shades of the spa color with some golds and browns and has helped create a classy look to my living room.
Date published: 2015-10-12
Rated 5 out of 5 by from Perfect! Beautiful runner, perfect fit for our new home's entryway. Soft to walk on, no shedding. Muted colors are just right. Couldn't be more pleased.
Date published: 2015-10-12
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