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Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

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Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

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Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

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Oversized handling fee -
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Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
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  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

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Castered Tufted Storage Ottoman is rated 4.6 out of 5 by 73.
Rated 5 out of 5 by from great quality! This was my first purchase with Ballard. The ottoman is beautiful, well made, and exceeds my expectations. There was damage due to delivery, but Ballard took immediate action and fixed it faster than anticipated. Customer service was fantastic. This is not the only purchase I plan to make with Ballard. With the quality, beauty, and customer service, I will sure be a return customer!
Date published: 2012-03-29
Rated 5 out of 5 by from This ottoman is well made. I bought this piece for our game room so our kids and their friends can sit or place snacks on. I must say aside from being decorative and beautiful it has been really functional for the kids.
Date published: 2012-02-27
Rated 5 out of 5 by from Well constructed and finished! Beautiful Received this custom-ordered piece timely and was extremely pleased with how well the item was packed. Assembly (screwing the legs onto the ottoman) was simple. The ottoman is well constructed and beautifully finished. Couldn't be more pleased!
Date published: 2012-02-08
Rated 5 out of 5 by from very happy with ottoman I sent my own fabric and am delighted with result. Tufting is beautiful and ottoman is well made. For the price, you can't beat this product.
Date published: 2012-01-15
Rated 5 out of 5 by from Even better than expected After I placed the order I got a little worried because I didn't get a swatch first, but when the ottoman arrived I was really over the moon with delight. It's a nice, solid, well-made piece that will be very versatile for years to come. No regrets at all!
Date published: 2012-01-14
Rated 5 out of 5 by from Great ottoman We ordered this bench-sized ottoman to be our family room coffee table due to its great storage compartment and soft edges (great for kids who run into things). We sent our own fabric in and had BD create a custom piece for us. It looks terrific. I also appreciated the communication on when it would arrive. It is very high quality -- beautiful wood legs and nice storage to "hide" all those magazines and misc toys that are always around. We have a wood tray on top of it and just love it.
Date published: 2012-01-13
Rated 5 out of 5 by from Great for blanket storage! The castered tufted storage ottoman's quality is much better than I expected from a catalogue. The size and shape lends itself well as a cocktail table or push up extra seating. The fabric is soft and very chic.
Date published: 2011-12-21
Rated 5 out of 5 by from High Quality I'm in love with this ottoman! The materials and workmanship are both excellent. I selected the plum linen fabric option offered by Ballard and I'm totally pleased with the piece. It's as comfortable as it is beautiful and has plenty of storage capacity for throws, etc. I use it as a bench for extra seating in my great room, opposite the couch.
Date published: 2011-12-21
Rated 5 out of 5 by from Super cute ottoman at a great price! I ordered the castered tufted storage ottoman COM and it is adorable! As someone who has been in the design business, you cannot beat the price plus the item shipped on time and arrived the next day. I have a living room that would not accommodate a large round tufted ottoman, so the rectangular shape is perfect plus the custom upholstery work looks great. I highly recommend the Ballard Designs upholstered furniture options for anyone wanting a designer look but not a designer price tag. Well done as always Ballard Designs!
Date published: 2011-10-28
Rated 5 out of 5 by from Beautiful and very good value. I sent the fabric in and they did an excellent job. It looks wonderful and is perfect. It was so easy to assemble; just screw the legs in place. The legs are very nice and the casters make it perfect to move around. I'm using it as a coffee table and then extra seating when company is over. Very good value for the money.
Date published: 2011-10-24
Rated 5 out of 5 by from High-quality and beautiful This ottomon exceeded my expectations! It is a high-quality piece of furniture that looks great at the end of my bed. It is perfect to store blankets and pillows, and to sit on while you are putting on your shoes. My children love it too because it is so comfortable. The fabric looks perfect with my bedding. The ottoman was delivered in 4 weeks, which was a pleasant surprise- they said to allow 6-8 weeks. I am very pleased and will order another one soon!
Date published: 2011-09-30
Rated 5 out of 5 by from perfect for my family room! We are very pleased with our new ottoman! Sending our own fabric allowed us to match it perfectly in our family room. The entire process was speedy - less than 6 weeks from the time I sent the fabric until I had an ottoman in my house! Love that it has casters and can be easily moved, but that it's weight keeps it in place until moving is needed. Great quality and workmanship!
Date published: 2011-09-22
Rated 5 out of 5 by from High Quality, Great Design, Excellent Customer Service LOVE my new ottoman! It is the high quality I have come to expect from Ballard, which is quickly becoming my home furnishings store of choice. I can rely on the products they sell! The ottoman is extremely well built and the custom fabrics are gorgeous options that make it easy to find what you want. Like another customer said, it came almost a month earlier than scheduled. Biggest bonus of all: Ballard Customer Service excels! I dread calling customer service these days, as I am always prepared for a battle. Ballard reps without fail have been polite, friendly, and beyond helpful.
Date published: 2011-09-02
Rated 5 out of 5 by from Beautiful and Well Constructed Just unwrapped my ottoman done in my own fabric and I am thoroughly pleased! The tufting is beautiful and looks very high end. It is very study and could easily be used for additional seating. The storage compartment is not only large, but lined. The hinges have a piston to prevent little fingers from getting pinched. Plus, it shipped 3 weeks earlier than anticipated. Thank you Ballard for another wonderful product.
Date published: 2011-08-08
Rated 5 out of 5 by from Looks great and quality is great too! We ordered this with the Cheetah fabric and it is fabulous. The storage is a bonus. We like the fact that it doubles as an ottomon or a coffee table if you use a tray on top. Very happy with this selection.
Date published: 2011-07-02
Rated 5 out of 5 by from Great otoman - very family friendly We purchased this ottoman instead of a coffee table because we wanted something a bit safer for our young daughter. We love it. She pulls her self up on it but I don't need to worry about sharp corners. The storage space is a great added bonus (big enough for some magazines or blankets). I love that it can double for extra seating when hosting a crowd. We were also very impressed with the quality of the product. As a first time Ballard shopper we were a little hesitant about buying something on line but my instinct was right. The folds and corners look like a much higher end product. Great product - we'll be buying from Ballard again soon!
Date published: 2011-06-30
Rated 5 out of 5 by from Beautiful and Functional The ottoman is very beautiful and yet functional. I just love how it opens for storage. The hinges have a piston so that the top doesn't fall on your hands or head while opening it. Overall this purchase was a great choice!
Date published: 2011-05-12
Rated 5 out of 5 by from Tufted Storage Ottoman This custom ottoman is beautifully constructed with the added bonus of storage. It is the perfect height, sturdy and great value for the price. I chose to supply my own fabric and purchased anywhere else would cost hundreds more.
Date published: 2011-04-02
Rated 5 out of 5 by from Beautiful product We got our castered storage ottoman, after a long wait. It looks great. We sent COM, which may have increased the time. But it is a wonderful product, the fabric is well-placed, and it seems to be well made. It was not cheap, but we should be able to use it in several different rooms and can always have it reupholstered later. A great item if you have a small house!
Date published: 2011-04-01
Rated 5 out of 5 by from I love my castered storage ottoman! I love my ottoman. It has plenty of room for clutter, is soft and comfy for feet and large enough to sit a tray on when comapny comes over. It is beautifully crafted, from the truned legs with casters to the beautiful upholstery job! It is exactly what I wanted and looked for for many years. Thank you, Ballard Designs for giving me such a great piece of furniture!
Date published: 2011-03-16
Rated 4 out of 5 by from nice ottoman would like it longer and narrower, but it works as a bench seat or storage at end of bed. legs are dark brown not black like I thought.
Date published: 2014-04-21
Rated 4 out of 5 by from Love my ottoman I love the ottoman. The spring on one side of the top was damaged, but we took it home and fixed in 5 minutes ourselves. The ottoman was JUST what we were looking for, and our kitty has already found a new comfy place to nap!!
Date published: 2012-09-10
Rated 4 out of 5 by from Nice, sturdy ottoman This ottoman is functional and attractive. I'm using it as a coffee table, but it would be great at the foot of a bed, as well. It's sturdy, and the tufting looks good. My only disappointment was that the linen fabric I chose was wrinkled upon arrival, and the wrinkles haven't smoothed out naturally. I know linen is naturally prone to wrinkling and sagging, but I expected the ottoman to be firmly tufted at least upon arrival, and then stretch/wrinkle with use. Hopefully steaming will get the wrinkles out and all will be well!
Date published: 2012-02-08
Rated 4 out of 5 by from Beautiful piece I bought this as a substitute for our coffee table since I have small kids and don't want them hitting their heads on sharp corners. This ottoman is a beautiful piece and looks much more expensive than it actually is. Great storage space for magazines/newspapers/toys etc. Arrived 2 weeks earlier than expected which was a nice bonus. The only reason I didn't give it 5 stars was because it arrived with a small separation in the fabric along one of the seams and a small stain on the side. I also ordered in chocolate twill and the dark color shows more lint and dust than I would have liked but that's probably my own fault for not thinking of it when I placed the order.
Date published: 2011-11-30
Rated 4 out of 5 by from Love almost everything about the ottoman. The fabric I chose, ophelia green, is just gorgeous, looks more expensive than it is. My only concerns, 1) you can feel the wooden corners under the padding which isn't very comfortable. The padding on the rest of the piece is substantial. 2) The fabric on the lidded portion and bottom storage area doesn't line up. Even so, I would buy this ottoman again, it makes my room. After shopping around for custom ottomans, the price is what sold me. (Make sure you don't use a long knife to open the box when you receive it, there is no room to spare when you open it up)
Date published: 2011-09-03
Rated 3 out of 5 by from Castered tufted storage ottoman I love the look of the ottoman and the quality of the piece is high. I sent in my own fabric and it looks amazing. However, the top lid of the ottoman was not drilled correctly. Therefore, the top lid doesn't flush with the lower base of the ottoman..it hangs over. I didn't want to deal with sending this heavy piece back so they gave me 20% off. I am disappointed that this $$ piece is flawed but I am hoping that my husband can fix it. Ballard needs to improve their quality control process
Date published: 2020-04-29
Rated 3 out of 5 by from Sharp corners under fabric We've had this ottoman for 2 years now and after banging our knees one too many times we decided to write a review. The corners are very sharp under the fabric. There is no padding covering the corners on the lid. Maybe the corners should be rounded a bit or just have the padding wrap around the lid, not just have the padding on the top? Still like the look of this ottoman but really no safer than a coffee table.
Date published: 2015-04-08
Rated 3 out of 5 by from This product does have great features I really do like this ottoman despite the fact that it came poorly upholstered and is being remade because of areas that weren't sewn and had pulled apart during shipment. It was a bit of a hassle trying to connect with the correct department and receive prompt response. Since it was a COM I had to reorder the fabric (love the fabric) and will need to reship it once it arrives. Besides all of that, the ottoman is firm like I wanted it. When I sit on it I don't worry about it sagging. I love that it has the storage area. My only real concern is that there isn't padding around the sides. When I rest my legs on it I have to always think about where you place them for fear of having the wood wear through the fabric. If I could change one thing about it, it would be padding around the edges. Otherwise once I get my replacement I hope to be thrilled with the upholstery and that the wood doesn't poke through.
Date published: 2012-08-29
Rated 2 out of 5 by from Looks great, but hinge broken after a month. The ottoman arrived just fine and looked great, but shortly after using it, the hinge was completely stripped. We now have to find a box big enough for the ottoman to repackage it ourselves so that we can attempt to have the company to fix it. What a hassle!!!
Date published: 2013-05-07
Rated 2 out of 5 by from Very poor quality Bought this piece two years ago for our living room and it's already been demoted to the basement. The upholstery is coming apart and we had to remove all the casters after one broke. Granted, we have young children who beat up on it quite a bit. But still, I was expecting to get more than two years out of it. Disappointing.
Date published: 2013-01-06
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
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Product:SO149-Castered Tufted Storage Ottoman