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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Castered Tufted Storage Ottoman is rated 4.7 out of 5 by 63.
Rated 5 out of 5 by from Beautiful Ottoman If you are thinking about purchasing this ottoman ... Do it. I have been eyeing this ottoman for a long time. So happy i purchased it . It was perfectly boxed and packaged very well. I ordered the safari brown which is more like a leopard print . It is gorgeous! Love .. Love .. Love it! it will definitely add character to any room. The only problem I had was that one of the hinges broke. I love this ottoman so much that I was okay with it. I called customer service and they are sending me a new hinge. Don't hesitate on this beautiful piece.
Date published: 2018-04-06
Rated 5 out of 5 by from LOVE the turned legs on casters, the size, quality, tufting, and esp the STORAGE!!! Great product w/ very nice details & features! Love the STORAGE capabilities...Impressed w the quality construction.
Date published: 2017-01-28
Rated 5 out of 5 by from Great storage ottoman! I had this made in my own fabric for a custom look. The item shipped earlier than promised which was nice.! It came out great!
Date published: 2016-12-22
Rated 5 out of 5 by from Great ottoman!! We really like the ottoman. The upholstery was well done. It is comfortable as well.
Date published: 2016-09-23
Rated 5 out of 5 by from Beautiful and functional I wanted this ottoman for years and finally was able to order it in queens velvet leaf color. It is so well made and I love that I can hide the tv remote and other clutter when I'm not using them. It is so pretty! I love the deep tufting and castered legs.
Date published: 2016-08-25
Rated 5 out of 5 by from Perfect piece! I purchased this ottoman upholstered in the Leo fabric. It arrived within 5 weeks of ordering, very securely packaged and well wrapped. The legs were easy to screw in and, once in, very sturdy. The casters operate smoothly and the piece sits squarely and solidly on the floor. I love the Leo fabric - the pattern is flashy but the colors are muted enough that it doesn't look garish. The top opens easily and stays open until you close it - very nice if you're trying to arrange items inside or searching for something because you don't need one hand to hold up the lid. I thought the upholstery job was very good, no problems with the corners being sharp or not padded enough as other reviews have mentioned. The seaming and tufting are both even and precise. Absolutely nothing was done sloppily on this piece from bottom to top! I can see using this for extra seating as well although we have it parked in front of our sofa and use it primarily as a leg rest. If you're on the fence over this piece, stop hesitating, you'll love it! I do have one caution if you plan to order using PayPal/Bill Me Later. As I found out, if the vendor doesn't charge PayPal the final amount within a few days of ordering, PayPal assumes the order is canceled and won't put it through. Ballard posted a deposit to PayPal but by the time Ballard processed the actual cost, PayPal canceled the order. Once I realized what happened, I did end up paying with a credit card.
Date published: 2016-02-04
Rated 5 out of 5 by from You get what you pay for! This is a large, tufted high quality ottoman. I had looked at it for quite a while before ultimately purchasing a less expensive ottoman from a discount site. Well, that ottoman started pilling almost immediately. It was hard and not comfortable to sit or rest your feet on. I gave it to my college aged daughter and ordered the one I really wanted from Ballards. I love it. It is a very good size, luxurious fabric with lots of padding and tufting to make it very comfortable and cozy. You won't regret this purchase, I certainly don't!
Date published: 2015-07-02
Rated 5 out of 5 by from Downsizing Dream I'd had my eye on this functional ottoman for months before I finally jumped in and bought it. It is perfect for our downsizing into a smaller home. It's the perfect coffee table when a tray is used on top, has ideal storage for a throw/blanket, and can be rolled against the wall to seat two when our family comes over. So glad we did this.
Date published: 2015-04-30
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO149-Castered Tufted Storage Ottoman