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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Lisa 15 from
Exactly like pictureI am so happy with this mirror as it looks exactly like it does in the picture and it is really good quality. It looks great above my black buffet console and my overall decor in my house.
Date published: 2021-10-19
Rated 5 out of
5 by
PatriciaL from
Cassidy MirrorBeautiful mirror Chose the blue Looks exactly as depicted. Well packed and delivered promptly. Thinking of buying another. Very pleased
Date published: 2021-10-14
Rated 5 out of
5 by
Anonymous from
Cassidy mirrorExactly the color blue as shown online! Worth the wait all summer
Date published: 2021-09-24
Rated 5 out of
5 by
Judy B from
Cassidy mirror is an ideal choice!I couldn’t be happier! We replaced a painted wood frame mirror with the blue Cassidy mirror above the pedestal sink in our half bath. Just the right size and the finish is even prettier in person. It looks substantial but is surprisingly lightweight.
Date published: 2021-09-20
Rated 5 out of
5 by
Phaedra from
Lovethis mirror is beautiful so much prettier then in the picture
Date published: 2021-09-13
Rated 5 out of
5 by
AnFr from
Perfect MirrorThis is the perfect mirror for our half bath. It is a great accent piece. I looked for a long time to find the right mirror and this is it!
Date published: 2021-08-31
Rated 5 out of
5 by
Nicole R from
Cassidy mirrorClassy piece and exactly what I was looking for. Great customer service too.
Date published: 2021-08-14
Rated 5 out of
5 by
Danielle in Haverford from
Perfect round mirrorThis mirror was the perfect size for over my mantle. I love the vintage-y look and its gold accents complement the touches of gold I have in the room. Love!
Date published: 2021-07-30
Rated 5 out of
5 by
Daniela M from
Beautiful MirrorThe blue and gold mirror was exactly what I was looking for to compliment my decor. Unique and beautiful!
Date published: 2021-07-13
Rated 5 out of
5 by
Chrissy I from
MirrorPurchased this mirror for a dining room - looks terrific. Wish I ordered the larger size.
Color is accurate. Wonderfully packaged for shipping.
Date published: 2021-06-28
Rated 5 out of
5 by
Cindy from Fire Island from
Love this mirror!I debated buying this because we were on a budget, but I loved it so much that I decided to splurge. I'm glad I did. It finished the room perfectly. I bought the taupe and I'm using it in our renovated beach cottage.
Date published: 2021-06-22
Rated 5 out of
5 by
Babshoney from
BeautifulBeautiful!!!
I had to send back my first cassidy mirror since it was damaged through delivery. working with customer service was excellent. They sent me a second one in record time and is stunning hanging in my foyer.
Date published: 2021-06-22
Rated 5 out of
5 by
Mary from New Jersey from
Beautiful mirrorPerfect blend of nautical and rustic. Looks great in the entry foyer of our shore home. Easy to hang.
Date published: 2021-06-10
Rated 5 out of
5 by
Mama Finks from
Love this mirrorI get so many compliments on this mirror! I have it in the bathroom and it ties everything together perfectly!
Date published: 2021-06-05
Rated 5 out of
5 by
luluinnc from
QualityI got the blue. It looks very much as pictured. I ordered the smaller one and ended up exchanging it for the large one . So nice.
Date published: 2021-06-01
Rated 5 out of
5 by
patty del mar from
StunningThis mirror is stunning. So happy I went with this mirror for my bathroom remodel.
It is a statement piece that photos cannot capture.
Date published: 2021-05-31
Rated 5 out of
5 by
Robin O from
Beautiful finishNice heavy mirror w lovely slightly distressed finish
Well made
Date published: 2021-05-31
Rated 5 out of
5 by
NinaV13 from
Versatile mirrorWell built mirror. Classy looking with a rustic edge to to. Blends in with most styles of decor. It appears heavier then it is. Very easy to hang. I had a hard time deciding where to put this, as it goes well in a bedroom, hallway, entryway, living room and even a bathroom. We love it.
Date published: 2021-05-27
Rated 5 out of
5 by
Shelly e from
Happy with my purchaseIt’s even prettier than I expected! I wish I would have bought the bigger size!
Date published: 2021-05-27
Rated 5 out of
5 by
Nicole T from
Beautiful!Beautiful mirror. Compliments my bathroom perfectly. Make sure you note the dimensions - especially thickness. We were planning on having the mirror under a light and had to build the light out a bit to accommodate the thickness of it. Well worth the extra effort. Has a beautiful nautical feel to it. Really tied my bath together.
Date published: 2021-04-07
Rated 5 out of
5 by
suzannle from
Lovely Mirror in BlueI wanted this mirror since the first time I saw it. It is perfect above my mantel and reflects light around my small living space. So glad I bought it. Looks exactly as pictured.
Date published: 2021-03-27
Rated 5 out of
5 by
L Henderson from
Beautiful Mirror!This is a beautiful mirror and was packaged very well for shipping. I love the gold and blue together and the rustic look of it.
Date published: 2021-03-26
Rated 5 out of
5 by
Cathy from Naples from
Perfect in FoyerI originally saw this mirror in the Tampa store in blue and loved it, but knew the color wouldn't work.The taupe is a great neutral and blends well with any decor
Date published: 2021-03-16
Rated 5 out of
5 by
al ad from
Great entryway or bedroom mirrorBeautiful, large mirror hanging over our make table. Made to look old / industrial, it is exactly what we sought for the space.
Date published: 2021-03-14
Rated 5 out of
5 by
Nellis1018 from
Beautiful MirrorLovely mirror of excellent quality. Purchased for our new home’s great room and is a classy addition giving the room a nice depth. Highly recommend!
Date published: 2021-03-04
Rated 5 out of
5 by
Carol Marol from
Bold blue mirrorReally love this mirror in my front hallway! It is a bold statement and goes with the blue runner on the stairway.
Date published: 2021-03-03
Rated 5 out of
5 by
Kacy H from
Better than expectedThe mirror looks even better in person than in photos. We love it!
Date published: 2021-02-13
Rated 5 out of
5 by
Panther2 from
Lovely MirrorBeautiful mirror, love the round shape and the blue finish is wonderful...distressed slightly and can be placed in any decor. Perfect size for my guest room at 24”. And it’s not heavy, a bonus!
Date published: 2021-02-13
Rated 5 out of
5 by
Houston Family First from
Great mirror to complete lookEasy to hang. Looks like the photos. Adds elegance to any room.
Date published: 2021-01-29
Rated 5 out of
5 by
NaninTN from
Cassidy mirrorIt’s beautiful and surprisingly light weight. It looks great on our mantel! The color blends well with our deep teal Signature Velvet drapery panels and pillows.
