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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Cassia Dining Chairs - Set of 2 is rated 4.4 out of 5 by 45.
Rated 5 out of 5 by from Delay was worth it Received two chairs about six months late due to supply chain delays but we understood. Love the quality of the product. Perfect for almost any decor especially our casual / islandy decorating scheme.
Date published: 2021-03-04
Rated 5 out of 5 by from Wonderful quality as usual from Ballards! Love that the seat cushions have zippers so that they are washable!!!!
Date published: 2020-08-11
Rated 5 out of 5 by from dining chair This is a sturdy and comfortable chair for the dining table. Not too heavy to move and not so light that it would tip easily. I want to get additional seat cushions to switch the look from time to time.
Date published: 2020-05-15
Rated 5 out of 5 by from Chairs Nice weight really adds texture dimension to an area and goes great with almost Any decor very nice quality
Date published: 2020-04-21
Rated 5 out of 5 by from Versatile Seating Really like these chairs. I wanted two chairs to add to my dining table when needed. They needed to be lightweight and easy to move, fit in with my eclectic decor, and comfortable enough to stay in the living room most of the time. These chairs fit the bill and were a good price.
Date published: 2019-07-22
Rated 4 out of 5 by from Cassia dining chairs These are very sturdy and stylish chairs. The cushions make the seat comfortable. I’m giving 4 stars because the backs are very straight and hard, and I am more comfortable with a slightly slanted back.
Date published: 2021-11-30
Rated 4 out of 5 by from Cassia chairs They look great. Not sure about how long they would last with everyday use. Mine are at a game table.
Date published: 2021-06-13
Rated 4 out of 5 by from Beautiful chair—thin pad The frame is beautiful and sturdy. The chair pad is a bit thin. We are going to replace it with a thicker pad to give a more substantial appearance.
Date published: 2021-03-04
Rated 4 out of 5 by from great looking, but some rock I had to exchange 2 of my 4 chairs due to a leg length difference that made them rock. I think its a common issue with this chair. I do love the look, however, and now have 4 that don't rock. They are wider than a standard kitchen table chair, so consider that if you are tight on space. I wish the seats had a color option other then white. My kids have already stained them in just a month. I plan on buying some dark sunbrella type fabric and have them recovered.
Date published: 2019-08-07
Rated 3 out of 5 by from Wonderful customer service Chairs arrived and looked just as shown in catalog. However the first chair had a shortened right front leg -and the second chair had “a long split” in the bamboo arm. I know things happen sometimes but am disappointed in the Quality Control. I must say the return was very easy and everyone I spoke with was so kind. A+ in customer service!
Date published: 2021-07-15
Rated 3 out of 5 by from Just okay These chairs are okay. They have a grey wash that was not obvious on the photos when I bought them but is very obvious in real life. The seat height is also an inch too high to be comfortable sitting for long periods of time at the table. On the plus side, the seat cushion covers are removable and wash well in cold water without shrinking.
Date published: 2021-06-07
Rated 3 out of 5 by from Brown -- not! These chairs are gorgeous and I could really see them around my table which is why I bought six and couldn't wait for them to arrive. If only they were the color in the picture -- which they are not -- they would have been perfect. They are most definitely gray and not even remotely brown. So disappointed. Please, Ballard, do better with pictures and descriptions.
Date published: 2021-05-25
Rated 2 out of 5 by from Poor quality Chair looks cheap and does not sit flat on the ground without wobbling. Can’t say I recommend
Date published: 2021-06-15
Rated 1 out of 5 by from chairs I returned both chairs, they did not sit evenly and on top of that they were very stiff and uncomfortable
Date published: 2021-12-13
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Product:SD139-Cassia Dining Chairs - Set of 2

Cassia Dining Chairs - Set of 2

Cassia Replacement Cushion