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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Casa Florentina Washed Percale Sheet Set is rated 4.9 out of 5 by 9.
Rated 5 out of 5 by from I love these sheets! I bought these sheets in June after my favorite set of cotton sheets developed thin spots and a few holes. They are on the expensive side but I was willing to invest in good bedding. When I first washed/dried them and put them on the bed, I was afraid they'd be way too rough. But, after another 2 or 3 washings, they softened up a bit. Nearly a year later (and washing them once per week on a warm cycle) they have held up extremely well. Still crisp and cool to sleep on, but comfortable. I love that the fitted sheet is elasticized around the entire edge (not just the corners), so it truly fits tightly on the mattress. Pillowcases generously-sized and the entire set has beautifully-detailed stitching. I would buy again for sure! Love the "fog" color as it matches the neutral grey/blue of the bedroom. One small point - they can look somewhat wrinkled, even just out of the dryer. But, throw the duvet on and cover the wrinkles. A great night's sleep on these!
Date published: 2017-05-08
Rated 5 out of 5 by from I love these sheets I have purchased four sets of these sheets and I am thoroughly pleased with the quality, workmanship and fabric. The construction is such that there is ample fabric in the top sheet to tuck it under at the bottom of the bed and still have enough to turn down to display the decorative stitching. They truly get softer as time goes by. I use no fabric softener when washing and rinse them twice. I honestly will never purchase another brand of sheet. Please never discontinue these!!!
Date published: 2015-06-21
Rated 5 out of 5 by from The fabric is great, gets softer with each washing. This is the second set that I've ordered for my son's bed. The top sheet with the first set is smaller than the one with the second set. I wish there were more color choices, i.e. blue. I love them, would definitely recommend.
Date published: 2015-03-11
Rated 5 out of 5 by from Perfect Exactly what I expected. Great sheet. Takes a couple of washes to soften up.
Date published: 2014-10-16
Rated 5 out of 5 by from Worth it's weight in gold I only rate products when I am truly impressed. I love the feel of these sheets, very soft and comfortable.
Date published: 2014-06-13
Rated 5 out of 5 by from Worth Every Penny Awesome sheets!! They have a really nice rustic look, and they get softer and softer as they are washed. Also, they fit really well on top of our mattress and pillow-top mattress on top of that. The sheets on the sides of the mattress never come loose. They are slightly "wrinkly" but not nearly as bad as other Percale sheets, and are easily ironed if that is desired.
Date published: 2014-05-11
Rated 5 out of 5 by from If you like Percale, this is it! I love percale because it is cool and crisp. These sheets are worth every penny especially when you catch a sale. They feel good and look good. After washing and drying on permanent press, you can fold and put away. A lot of percale has to be ironed or else looks a mess. These don't need all the fuss. I don't care for slippery sheets so percale is for me. Love, love, love.
Date published: 2013-12-27
Rated 5 out of 5 by from Great sheets Love these sheets. Purchased the King size ...huge sheets.
Date published: 2013-05-06
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Product:FL986-Casa Florentina Washed Percale Sheet Set