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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Casa Florentina Sewell Hand Knotted Rug is rated 4.7 out of 5 by 19.
Rated 5 out of 5 by from Beautiful addition to foyer! Beautifully made and gorgeous, muted colors (purchased parchment).
Date published: 2021-04-04
Rated 5 out of 5 by from Wonderful Rug! This Oushak rug is beautifully made with a low, tight pile so comfortable to walk on, yet not so plush to trip on. I highly recommend it and expect to pass it on to my heirs!
Date published: 2021-03-25
Rated 5 out of 5 by from Beautiful rug! Even though the color says “brown” it is a taupe/gray which is what I wanted. It lays nicely after a couple of weeks; the edge of my rug pad, however, causes a slight ridge underneath. I would recommend using a thin rug pad underneath.
Date published: 2020-09-19
Rated 5 out of 5 by from Sewell Hand-knotted rug It looks and feels as wonderful as I hoped it would. Even the dog loves it.
Date published: 2019-11-17
Rated 5 out of 5 by from Beautiful rug This rug is absolutely beautiful. The pattern is distinct yet soft. i missed it early on in my search because the color is called "brown". It's really more of a taupey-grey tone and blends beautifully with the cool and warm colors in my home.
Date published: 2019-09-13
Rated 5 out of 5 by from Nice neutral and transitional rug I just bought this rug last week. The delivery was quite quick and the rug really works well in our dining room. I would recommend it for anyone who wants to update from a dated oriental or area rug. It is definitely not gray and not brown but a soft mixture of those two colors—taupe.
Date published: 2019-01-25
Rated 4 out of 5 by from Nice but over priced rug. Love the rug but over priced, which is the only reason I did not give the rating 5 stars.
Date published: 2022-01-03
Rated 3 out of 5 by from Casa Florentina Sewell Hand Knotted Rug The rug is gorgeous! Based on looks, I would give it 5 stars. The rug does have small tuft balls that formed almost immediately after unpacking. For the price tag, I am knocking off two stars because of this.
Date published: 2020-06-14
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Product:RT422-Casa Florentina Sewell Hand Knotted Rug