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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Casa Florentina San Marino Secretary Desk with Hutch is rated 4.5 out of 5 by 32.
Rated 5 out of 5 by from An in your room getaway… This piece is so well made and rims with drawers and space, an organizer’s dream. It brings enchantment to your room! Sit at your desk and get some life in order or plan your next adventure!
Date published: 2023-02-09
Rated 5 out of 5 by from Pricey…but I knew it would be perfect! Lovely piece! Only thing I wish was different is the silver mechanism that lowers & lifts top to desk area was an aged/dark brass color that matches the other hardware, as I choose to keep the desk portion open.
Date published: 2023-01-09
Rated 5 out of 5 by from Don’t hesitate Great piece! It’s beautiful and functional. Looks great in the room and gives a little pop of color. I hesitated because I didn’t think it looked modern enough, but it definitely does not look antique among my more modern furnishings.
Date published: 2023-01-08
Rated 5 out of 5 by from Casa Florentina Secretary desk It arrived even sooner than expected and is exactly the same as was shown in the magazine! I am beyond pleased! It is solid, quantity through and through. The color is exact and perfect.
Date published: 2020-08-23
Rated 5 out of 5 by from Decorative Hutch Love this piece of furniture. Looks cozy and homey in the corner of my living area. Great for pictures and books.
Date published: 2020-06-15
Rated 5 out of 5 by from So happy with our purchase! I love our new CASA Florentina Secretary Desk and Hutch. It’s beautiful and is a wonderful addition to our bedroom.
Date published: 2020-03-29
Rated 5 out of 5 by from Just What We Were Searching For After extensive searches online and in person, we were delighted to discover the Casa Florentina San Marino Secretary Desk with Hutch in tastefully distressed off-white. Not only is this 3-section desk aesthetically pleasing but placed in a small home office, this lovely, perfectly scaled desk provides generous surface workspace, and adequate storage with electronic cord management in the drop-leaf section and in each of the two lower cabinets. Items can be placed on three levels in the attached upper glass-enclosed bookcase for artistic and practical displays. This Casa Florentina Desk pairs well with an earlier-purchased lateral file, also in off-white from Ballard Designs. The desk provides a substantial and decidedly complementary focus in traditional, contemporary, and transitional décor. For two months, we have been very pleased owners who recommend this product without reservation.
Date published: 2019-07-18
Rated 5 out of 5 by from Love the Secretary Desk w Hutch! We love the new Casa Florentine San Marino Secretary Desk w Hutch. It fits perfectly in the corner of our family room. We looked at many different options including having a custom built-in but this worked even better. The only issue was a lack of the pegs for the shelves. The store thinks they may be taped underneath but the furniture is too heavy to lift to find out! The store has ordered replacement pegs. Very minor issue. The designer was wonderful to work with in helping us decide on this particular piece. Highly recommend.
Date published: 2019-05-29
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