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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Casa Florentina San Marino Secretary Desk with Hutch - Custom is rated
4.5 out of
5 by
26.
Rated 5 out of
5 by
Janbee from
Beautiful piece of furnitureThe finish is just as pictured. It is a heavy, solid, well constructed desk and hutch. Good attention to detail; the drawers are even lined with marbled paper. It fits beautifully into my decor. I find that the interior measurements of the hutch and lower cabinets are slightly smaller than what was written in the product description. My printer does not fit in the lower cabinet as I thought it would. There were also several delays before it was shipped and took several months to arrive. Ballard kept me informed about all of that. I'd say it was worth the wait.
Date published: 2012-04-10
Rated 5 out of
5 by
Wren2 from
This product is well constructed and beautifulThe San Marino Secretary Desk with Hutch is beautiful. The distressed blue grey color is exactly like the sample that I received. The piece is well made and very substantial. The hardware is attractive and the desk mechanisms allow the drop front to move smoothly and safely up and down. I watched the men unpack each section, and it was very well protected.
Date published: 2012-02-23
Rated 5 out of
5 by
LWMimi from
This is a beautiful piece of furniture.I had to wait almost 12 weeks for this item to be delivered, but it was well worth the wait. It is a beautiful crafted piece of furniture. My only 'complaint' was I paid for in-home delivery because of the size of the secretary/desk however, when it was delivered, they unpacked and delivered 3 huge pieces into my home but would not set up the desk with the hutch. Becuase of the size and weight of each piece, I had to find someone to help me put the pieces together which took another 2 days. Once the pieces were assembled and was thrilled with my purchase!
Date published: 2012-02-19
Rated 4 out of
5 by
Jen R from
Beautiful and functionalI love the functionality of this piece and the aesthetic. But the reason I am giving it 4 instead of 5 stars is because the color of the piece is not what matched the picture online. The "off white" is more of a TRUE white. They have (since my order) added a "cream" in addition to "off white." My piece has both a gray distressing as well as some brown, which is interesting.
Date published: 2019-12-09
Rated 4 out of
5 by
Cautious from
Another Ballard quality piece of furniture.The overall quality is great, the finish is okay, I prefer more of a subtle sheen so I applied a soft wax and finished it off with steel wool. It looks wonderful. The storage in the desk is plentiful but I am disappointed with the hutch. I had planned to use it for my cookbooks since it is in my kitchen but the depth only allows for small books so I had to make another plan. All in all, I am very pleased with the piece.
Date published: 2012-02-28
Rated 3 out of
5 by
Leese from
Three Star QualityIt was a long covid wait to receive this piece. That’s not the reason for the 3 stars. The hutch part was damaged and the replacement won’t arrive for 7 months. That’s not the 3 stars either. What is 3 stars is the lack of quality in the piece. Everything from the fold-down leaf only having a removable key as the knob and to the interior joinery looking slightly off. I plan to add some lighting to the replacement hutch since it’s so dark. I doubt I’d choose this secretary again.
Date published: 2021-09-07
Rated 3 out of
5 by
Wkoch1 from
Not sure if I would order againI ordered this in the walnut stain and was a little disappointed with the color. It seemed cheap and fake. It didn’t really look or feel like real wood. The style and design is beautiful though. I was also a little disappointed with the function. The bookcase hutch simply isn’t deep enough to hold most books, making it more decorative than functional. Also a concern are the hinges located on the inside of the secretary hutch. They are very large and unsightly. Zoom in on the website pictures and you can see them. They are black and chrome and in no way match the rest of the antique hardware on this furniture.
