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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Casa Florentina Medici Secretary Desk with Hutch - Custom is rated 3.5 out of 5 by 13.
Rated 4 out of 5 by from Very pretty for an accent piece of furniture. This product is a perfect size for a small area. Finish was just as samples showed. I had ordered sample finishes. Name on two of the finishes in the catalog were reversed, but the Ballard Design order taker informed me of that. Very nice lady taking my order. The only reason I did not rank it a 5 was, the material used does not seem to be solid wood, which I don't believe the catalog says either way. However for what I am using it for, it does not need to be solid wood. Just had to attach the top and bottom pieces which was very easy. Overall I am very pleased and it is a nice accent piece. I love the design of the piece and nice paint finish.
Date published: 2012-02-22
Rated 2 out of 5 by from Very nice, but too small! I guess I should have gotten out a tape measure before ordering! After waiting several months for the desk, I was very disappointed with the size. In the magazine it looks very tall. I have 10 ft. ceilings and it looked really short in my room. It would be great for a child's room!
Date published: 2013-12-03
Rated 1 out of 5 by from This is a pretty secretary, however... I was so excited to receive my secretary after waiting 4 months to get it. Upon opening the box the base legs were broken in several places. As i examined the damage I found that they were only stapled with tiny staples and the whole bottom was particle board. The hutch was also damaged where paint had flaked off the PARTICLE BOARD shelves in about 6 places.Needless to say I was so disappointed to have to box it up and call Ballard's. It is poor craftsmanship and confirms my conviction to buy AMERICAN from now on. The only good news is Ballard's customer service was very nice about setting things up to return it and get my money back.
Date published: 2012-10-12
Rated 1 out of 5 by from Waited 3 months and it came broken. I fell in love with this furniture in the picture. For the price and for the fact that it came from Italy I believed it was made of wood. I waited 3 months for it to arrive, planned and decorated a room around it and when it came 2 of the 3 pieces were broken. It was made very poorly. It was not wood but fabricated cheap particle board. It was very disappointing. I would not order any of this collection again.
Date published: 2012-08-08
Rated 1 out of 5 by from Very Poor Craftsmanship It took 4 months to receive this item. If I could give it Zero stars, I would. It is not the 'heirloom' piece as Ballard describes in their Casa Florentina comments. It has rough, unsanded finishes under the antiqued paint. It is mostly MDF which becomes raised and not smooth once painted. It has inferior drawer slides - one was broken when the piece arrived since they are so flimsy. Fibers were obviously on the chicken wire prior to the painting of the chicken wire so they are now stuck to it - I was afraid to pull the fibers off as the paint would be removed with the tug. It appears that half of the locking mechanism was not installed at all - the oval hole is empty - just a rough, unsanded oval hole to catch the lock. The metal hinges of the desktop were painted and look as if they will peel - they were already rippled. This is plainly visible when the desk is open which is how I wanted to display the piece in my home. NOT Ballard quality at all, especially given the price. Ballard was considerate and let us return the piece.
Date published: 2012-04-10
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Product:MO323-Casa Florentina Medici Secretary Desk with Hutch - Custom

Casa Florentina Medici Secretary Desk with Hutch - Custom

Casa Florentina Wood Swatches