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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Casa Florentina Medici Secretary Desk with Hutch - Custom is rated 4.1 out of 5 by 37.
Rated 5 out of 5 by from Love this piece, looks exactly as described. Love this piece, looks exactly as described. I would recommend this to everyone.
Date published: 2016-06-23
Rated 5 out of 5 by from Beautiful piece for bathroom I have a small bathroom that does not allow me much space to get ready. I was able to fit this piece into corner of bathroom. All I need is the perfect stool and I now have a vanity!!!
Date published: 2015-02-13
Rated 5 out of 5 by from Stunning! I have looked for a writing desk and or secretary for the almost 7 years we've been in our current home. This piece of furniture fits the bill beautifully! Well made, and definitely looks custom! I could not be more happy with the purchase and have received numerous comments on how well it looks in our family room!
Date published: 2014-03-26
Rated 5 out of 5 by from Beautiful focal point In a word: "Bellissima". It did take awhile to arrive but Ballard kept me updated and it was well worth the wait. This is a beautiful piece, obviously hand-crafted, and very feminine. It stands out in my breakfast nook, allows me to show off some nice porcelain and brass pieces, and hides all my bills, paperwork, stationery, stamps, etc. to boot. I love it!
Date published: 2012-11-05
Rated 5 out of 5 by from excellent product The craftsmanship and quality of this piece are excellent. the details, such as the keyholes and paint strokes are very finely attended to. this secretary we would fit well in a variety of home settings.
Date published: 2012-04-15
Rated 4 out of 5 by from Lovely, but damaged After waiting nearly a year for this piece I was disappointed to find the front damaged by white paint. If it were on the side or bottom, I probably would chalk it up to the general lack of quality our current culture seems to tolerate, but it's front and center. Wish Ballard would provide touch up paint with their furniture pieces like the Amish cabinet makers do for semi-custom cabinets and furniture. I'll decorate to disctract, but not sure what the quality standard Ballard implements prior to shipping.
Date published: 2022-09-20
Rated 4 out of 5 by from Lovely secretary desk It is a lovely little secretary. The finish is nice but the design is lovely. I was surprised it wasn’t a little bigger but it’s a nice size. Quality is ok but not exceptional.
Date published: 2020-04-17
Rated 4 out of 5 by from exactly as expected this gets four stars because a leg was slightly smushed. the damage was likely in shipping and neither affects the looks nor utility of the piece. it also took a long time to arrive, so I wasn't about to return it. I thought the price was good for a secretary. the piece is petite, which is what I needed. a local antique shop carries larger pieces for less $, but this Ballard piece has the combo of a currently fashionable finish and that harder to find size. would mention that the door needs the lock engaged to stay closed. the drop leaf has no knob, so the key has to serve as a pull. overall, looks like what I expected and quality is acceptable. if the dog chews on it, I won't be upset and the patina can handle it. I'd recommend it.
Date published: 2012-11-19
Rated 4 out of 5 by from Wonderful accent piece! Well worth the wait. This diminutive desk is perfect for our small cottage. It was safely packaged, just as pictured, and easy to set up. The drawers were lined with a pretty marbled paper, a lovely florentine touch.
Date published: 2012-04-11
Rated 4 out of 5 by from Good Quality but Long Shipping Time The quality of the product is good and it looks like an expensive piece of furniture (which it is). My only complaint is that it took over 3 months from the time I ordered the piece to when it actually arrived. Other than that, I would recommend it.
Date published: 2012-02-25
Rated 4 out of 5 by from Very pretty for an accent piece of furniture. This product is a perfect size for a small area. Finish was just as samples showed. I had ordered sample finishes. Name on two of the finishes in the catalog were reversed, but the Ballard Design order taker informed me of that. Very nice lady taking my order. The only reason I did not rank it a 5 was, the material used does not seem to be solid wood, which I don't believe the catalog says either way. However for what I am using it for, it does not need to be solid wood. Just had to attach the top and bottom pieces which was very easy. Overall I am very pleased and it is a nice accent piece. I love the design of the piece and nice paint finish.
Date published: 2012-02-22
Rated 3 out of 5 by from Navy color more black Decent construction but not what you would consider heirloom piece. Pricey for quality. But cute and functional.
Date published: 2020-05-05
Rated 2 out of 5 by from Very nice, but too small! I guess I should have gotten out a tape measure before ordering! After waiting several months for the desk, I was very disappointed with the size. In the magazine it looks very tall. I have 10 ft. ceilings and it looked really short in my room. It would be great for a child's room!
Date published: 2013-12-03
Rated 1 out of 5 by from This is a pretty secretary, however... I was so excited to receive my secretary after waiting 4 months to get it. Upon opening the box the base legs were broken in several places. As i examined the damage I found that they were only stapled with tiny staples and the whole bottom was particle board. The hutch was also damaged where paint had flaked off the PARTICLE BOARD shelves in about 6 places.Needless to say I was so disappointed to have to box it up and call Ballard's. It is poor craftsmanship and confirms my conviction to buy AMERICAN from now on. The only good news is Ballard's customer service was very nice about setting things up to return it and get my money back.
Date published: 2012-10-12
Rated 1 out of 5 by from Waited 3 months and it came broken. I fell in love with this furniture in the picture. For the price and for the fact that it came from Italy I believed it was made of wood. I waited 3 months for it to arrive, planned and decorated a room around it and when it came 2 of the 3 pieces were broken. It was made very poorly. It was not wood but fabricated cheap particle board. It was very disappointing. I would not order any of this collection again.
Date published: 2012-08-08
Rated 1 out of 5 by from Very Poor Craftsmanship It took 4 months to receive this item. If I could give it Zero stars, I would. It is not the 'heirloom' piece as Ballard describes in their Casa Florentina comments. It has rough, unsanded finishes under the antiqued paint. It is mostly MDF which becomes raised and not smooth once painted. It has inferior drawer slides - one was broken when the piece arrived since they are so flimsy. Fibers were obviously on the chicken wire prior to the painting of the chicken wire so they are now stuck to it - I was afraid to pull the fibers off as the paint would be removed with the tug. It appears that half of the locking mechanism was not installed at all - the oval hole is empty - just a rough, unsanded oval hole to catch the lock. The metal hinges of the desktop were painted and look as if they will peel - they were already rippled. This is plainly visible when the desk is open which is how I wanted to display the piece in my home. NOT Ballard quality at all, especially given the price. Ballard was considerate and let us return the piece.
Date published: 2012-04-10
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Product:MO323-Casa Florentina Medici Secretary Desk with Hutch - Custom