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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Casa Florentina Medici Secretary Desk with Hutch - Custom is rated 3.8 out of 5 by 17.
Rated 5 out of 5 by from Bellisima! What can I say about this adorable piece of furniture? I had a small corner that needed a little something. Living in southwest Florida i have access to numerous high-end furniture stores. Unfortunately, no one had a piece that was small enough to work for me. In fact, when I gave the measurements to a sales lady she told me, "What you're looking for doesn't exist." Then I came across this piece from Casa Florentina. It is quite small, but it fit perfectly. They unpacked it for me and brought it into the house. I was immediately in love with the piece! Plus, it's nice being able to tell people that it was handmade and painted exclusively for me. Even the drawers are lined with matching paper. I ordered mine in Mineral green. My house style is open concept and my furnishings and accessories are transitional and it goes perfectly. The color calls attention to itself as an accent piece, yet the shade is such that it can still be considered a neutral. It arrived with absolutely no damage (I was worried about that as it was coming from so far). I keep both the keys in mine as I think it adds to the charm. I will say that for such a small piece of furniture it has a lot of storage. There are 3 big drawers on the bottom, 2 little drawers inside the desk, and 1 large cubby hole. Assembly is minimal.
Date published: 2019-08-24
Rated 5 out of 5 by from Very pleased. This is small secretary, but since my bedroom isn’t very large, it’s perfect. Ordered the blue-gray and it’s beautiful. It comes in two parts and is very easy to put together.
Date published: 2019-07-20
Rated 5 out of 5 by from Lovely piece, outstanding quality Desk and hutch arrived in separate pieces, but my husband was able to attach them quickly with the instructions and a power drill (though there weren’t pre-drilled holes, etc. it was up to us to decide where to place it and just ‘trust’ that our measurements were centered up). I bought the lovely soft robins egg blue/turquoise color, and it is absolutely stunning! This piece looks like it can become an instant heirloom for our family.
Date published: 2019-04-21
Rated 5 out of 5 by from Love this piece, looks exactly as described. Love this piece, looks exactly as described. I would recommend this to everyone.
Date published: 2016-06-23
Rated 5 out of 5 by from Beautiful piece for bathroom I have a small bathroom that does not allow me much space to get ready. I was able to fit this piece into corner of bathroom. All I need is the perfect stool and I now have a vanity!!!
Date published: 2015-02-13
Rated 5 out of 5 by from Stunning! I have looked for a writing desk and or secretary for the almost 7 years we've been in our current home. This piece of furniture fits the bill beautifully! Well made, and definitely looks custom! I could not be more happy with the purchase and have received numerous comments on how well it looks in our family room!
Date published: 2014-03-26
Rated 5 out of 5 by from Beautiful focal point In a word: "Bellissima". It did take awhile to arrive but Ballard kept me updated and it was well worth the wait. This is a beautiful piece, obviously hand-crafted, and very feminine. It stands out in my breakfast nook, allows me to show off some nice porcelain and brass pieces, and hides all my bills, paperwork, stationery, stamps, etc. to boot. I love it!
Date published: 2012-11-05
Rated 5 out of 5 by from excellent product The craftsmanship and quality of this piece are excellent. the details, such as the keyholes and paint strokes are very finely attended to. this secretary we would fit well in a variety of home settings.
Date published: 2012-04-15
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Product:MO323-Casa Florentina Medici Secretary Desk with Hutch - Custom