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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Casa Florentina Louis XVI Side Table - Custom is rated 4.8 out of 5 by 6.
Rated 5 out of 5 by from Beautifully constructed little piece! Adorable style and size. I ordered one for a corner of the bathroom and loved it so much that I re-ordered another one in a different hue of white distressed finish for another bathroom. I love the three drawers also! And ....if you only saw the extremely careful method of packaging and thick cardboard box it came in! I am already dreaming of owning another Casa Florentina piece! I have been ordering from Ballard Designs since 1998 and have always been very pleased with their products and customer service.
Date published: 2016-06-24
Rated 5 out of 5 by from Absolutely stunning piece of furniture Our chest arrived about two weeks ago after a long wait. However, as soon as we unpacked it, we knew the wait was worth it. Ours was done in red. It is an absolutely stunning piece of furniture that 'makes' our family room come alive. Blends in beautifully with the rest of our decor. And it's a great conversation piece that's impossible not to notice. Bravo!
Date published: 2012-04-10
Rated 5 out of 5 by from Stylish night table I ordered this as a night table for my teenage daughter's room. We live in a Victorian and were looking for something that would blend with our antiques, yet stand up to teenage usage, and this fits the bill. It is small, but has three useful drawers and nice details. It did take longer to receive than the estimated shipping date, but it was worth the wait. My daughter liked that it has her name inside.
Date published: 2012-02-24
Rated 5 out of 5 by from 5 star experience The entire experience with my Casa Florentine experience was 5 star. The product brochure was gorgeous and the wood samples that I requested were beautifully packaged. The ordering experience was very pleasant, and best of all, when I received the product I could not have been happier. Outstanding quality with exceptional attention to detail. Even the drawers were lined with beautiful Florentine paper. These products are an outstanding value--equal to the quality of a very high end furniture store.
Date published: 2012-02-23
Rated 5 out of 5 by from Perfect for our Florida home We purchased two of these to use as bedside tables in our Florida cottage. They are just perfect for a small bedroom and the distressed look is very appealing. Ballard even personalized it with our names engraved on a metal tag on the inside of the top drawer! Very special.
Date published: 2012-01-24
Rated 4 out of 5 by from High Quality and Beautifully Made I ordered this nightstand because I needed a night stand that would fit in a small space and this fit the bill. Pros: It is beautifully made and very high quality: I ordered the dark stain version and it is true to the photos. The drawers came lined with paper and included a metal name plate with my name and the year I ordered. It also arrived in perfect condition; without a scratch Cons: When I ordered (end of Oct), I was given a delivery date of a mid-January. In Jan, Ballard notified me I would not receive it until 15 Mar and gave me the option to end my order. I continued but thought that seems like an unusually long time to wait to me! Additionally, while I needed a small stand, I was hoping the drawers would store some of the stuff that collects near my bed; in particular, my magazines. The width of the drawers is just a bit too small to store magazines. Other than those two complaints, I love this stand and would highly recommend it.
Date published: 2013-04-03
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Product:TS384-Casa Florentina Louis XVI Side Table - Custom