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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Casa Florentina Louis XVI Armoire - Custom is rated 4.0 out of 5 by 12.
Rated 5 out of 5 by from Beautiful and well-made This piece is extremely well-made and very versatile. We use ours as a linen closet and there's plenty of room for everything. We don't leave ours locked but rather use the key as a handle to pull the door open and close it. The lovely "antique" brass key and lock function well, yet add such pizzazz. The legs have balance adjustment if needed. We purchased several of the Casa Florentina pieces and absolutely love them all! We mixed and matched this Louis XVI style with several of the other Casa Florentina styles, and they look great together. The construction and design of all are excellent. The quality of materials, workmanship, and attention to detail are worth every penny. They have such character and understated elegance, that they definitely make the room. We selected the Distressed Red and it's wonderful! It's a true red (not an orange-red) and is exactly what we'd hoped for. The furniture came well packed and the delivery team was very helpful. It's true that the leadtime is long, but we expected that. After all, we got furniture handmade in Italy in the color of our choice! (Note: I'm writing this review after we've had the furniture for 6 months.)
Date published: 2014-09-19
Rated 5 out of 5 by from Looks just like the picture LOVE this piece. It is a beautiful addition to our home. We use it as a coat/hat/glove closet as you come into the kitchen area from our garage since we have no closet there. Tired of coats hanging on the back of chairs and laying on the table. It is very elegant and useful. The color is perfect. It was packaged and shipped safely. The only issue is that it had a strong paint smell for about two weeks following delivery but that has subsided now and is no longer an issue.
Date published: 2013-12-05
Rated 5 out of 5 by from Excellent Quality Armoire I purchased this armoire at the Ballard store here in Atlanta. I had looked at them in the catalogs before but until I saw it in person I did not have a real appreciation for its quality and attention to detail. It is a great product for the price. I would highly recommend it to anyone looking to create additional storage space while enhancing the style of their home or office.
Date published: 2013-11-06
Rated 5 out of 5 by from Good quality at attractive price. Ordered two of these to serve as storage cabinets in our home office. Thought it would an attractive alternative to less expensive options, but far less costly than custom built ins. Very nice quality, stained beautifully, sturdy and love the adjustable shelves- serving its purpose as attractive storage in our office, handily keeping odd items neatly behind closed doors. Would make a very nice armoire in a bedroom (comes with removable hanging bar for clothing), for a storage piece as we have used, or as a TV armoire. The design is simple enough that it would be a very versatile piece of furniture. My only criticism is that it took 5 month (5 MONTHS!) for them to come. They arrived VERY WELL crated and packaged, protecting them from the entire shipping process. Was pleased that Ballard Design Home Delivery includes placing in room of choice (up two flights of stairs for us) with all those crates/boxes/packaging taken away.
Date published: 2013-04-07
Rated 5 out of 5 by from Love this product. We purchased the Louis XVI Armoire, and we love it. The finish is beautiful, and it is a very well made piece of furniture. Highly recommend it.
Date published: 2012-10-15
Rated 5 out of 5 by from Lovely addition to my home My Louis XVI Armoire was delivered today, and I am thrilled with how beautifully it fits into my decor. The craftsmanship exceeded my expectations, and the distressed finish is beautifully done. The only drawback is the fairly long wait for delivery, but it was well worth the wait.
Date published: 2012-08-28
Rated 5 out of 5 by from Excellent Craftsmanship!!! The Louis XVI Armoire is beautiful!!! Extremely well made and the finish is perfect. It took several months to be delivered but it was worth the wait.
Date published: 2012-06-11
Rated 5 out of 5 by from This product is everything I was hoping for! Down sizing to a city apartment much smaller than the home we had lived in for 40 years I found myself needing a piece of furniture to fill a wall space with a high ceiling. I also needed someplace to store all sorts of odds and ends like bills, medical records, magazines, phone and address books, etc. This piece looks great in our living space and enables us to get all sorts of clutter out of the way. It has four large shelves where I can keep baskets with the fore mentioned things. The Louis the IV Armoire is a winner!
Date published: 2012-06-08
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